Research

If you're in wholesale distribution, you've got to keep your eyes on five main value drivers. This whitepaper focuses on the first - gross margin.

Revenue may be the sexy side of business, but reducing operating expenses is critical. It's no good growing your sales if the profits are leaking out

Convert your databases into useful geospatial information in a snap! Interactive area maps of the world, USA, Canada, states, counties and more!

Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.

A survey based digital tool that gives a score on level of maturity

A survey based digital tool that gives a score on level of maturity

This in-depth report provides a detailed look at a recent survey carried out by Intel Security exploring the topic of data exfiltration. Participants were asked about their top concerns, breach and exfiltration details, outsider and insider threats, exfiltration differences between traditional networks and cloud applications, and the tools and practices they use to identify and prevent data exfiltration.

This report consists of research and important statistics in an effort to forecast the growth of global data center and cloud-based IP traffic.

This report consists of research and important statistics in an effort to forecast the growth of global data center and cloud-based IP traffic.

This report consists of research and important statistics in an effort to forecast the growth of global data center and cloud-based IP traffic.

This Cisco Survey provides an important summary and analysis of worldwide results.

This Cisco Survey provides an important summary and analysis of worldwide results.

This Cisco Survey provides an important summary and analysis of worldwide results.

Learn how social listening can help you understand your customers and see how they are interacting and socializing with your brand.

Learn the importance of creating a social media presence for your brand and see how it can create a better customer experience and generate brand loyalty.

Learn the 5 key factors necessary for a successful social media presence and see how a well-orchestrated social media team will increase your brand awareness and allow you to better understand your customers.

Learn how metrics effectively measure your social media presence and how they can help you understand which social channels your organization may need to focus more attention on.

Learn how to develop successful content for your social activity in order to engage with your users and fuel conversations about your brand.

Learn how to properly leverage your social media networks in order to properly identify your specific audience and target their wants and needs.

Learn the 4 most effective ways to further the value of your social engagement and see how properly interacting with your audience will build your brand by creating a community.

Learn how earned, owned, and paid media can help you engage with a wider audience and increase your brand awareness.

In today's always-open global economy, success means ensuring access to enterprise data whenever it is needed. Downtime, weather planned or unplanned, can be extremely costly. Find out how to minimize downtime in your organization.

This research brief details best practices for all organizations that would like to produce more secure applications.

Desktop virtualization is a top strategic business initiative for IT. While its value is understood, many IT managers are wondering, "How do I get started?"

An increasing number of organizations are permitting employees to bring their own mobile devices into the workplace to be used for work purposes. While this practice may first appear to reduce enterprise mobility costs while increasing employee productivity, it also poses new risks and may actually increase costs if not properly managed. Know how to cost-effectively manage this Bring-Your-Own-Device (BYOD) phenomenon.