phone system

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Published By: Symantec     Published Date: Jun 13, 2018
Today’s workforce is increasingly nomadic. Employees use personal and company-owned devices desktops, laptops, tablets, and smartphones with various operating systems to access corporate resources over different networks from virtually anywhere. Roaming users and cloud-based applications have eroded the network perimeter where enterprises have traditionally focused their security controls. In the wake of this disruption, vendors offered myriad point products that solve only a portion of the security problem. These products usually require costly custom integrations and high management overhead to boot. Making matters worse, traditional security approaches can’t address an evolving threat landscape that includes ransomware, stealthy attacks that dwell in a customer’s environment for months, and threats targeting iOS and Android devices. In fact, the mobile workforce is more vulnerable than ever before.
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Symantec
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Tripp Lite     Published Date: May 15, 2018
A Practical Guide to IDF/MDF Infrastructure Implementation Once relegated to early adopters and casual home users, VoIP (voice over Internet protocol) has matured. An essential element of any unified communications (UC) system, it is now the standard method of voice communication in business, education, government and healthcare. If your organization has not already migrated to VoIP, the question is not so much if it will, but when. Cost is the primary driver, since the data network performs double duty by carrying voice traffic as well. VoIP also offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, zoned security, intelligent call routing, disaster recovery, video, teleconferencing, status updates and other advanced features. The transition to VoIP presents a number of challenges, including assessing the ability of your network to handle not only additio
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Tripp Lite
Published By: Atlantic Broadband     Published Date: Apr 30, 2018
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long. Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
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girard, toyota, atlantic, broadband, business, solutions
    
Atlantic Broadband
Published By: Mitel     Published Date: Apr 25, 2018
It’s time to find a new communications solution for your company. Before you start your search, consider this: No two company’s operations are quite the same and different organizations benefit from different types of phone systems. Understanding the factors that are driving many businesses to move their communications to the cloud will help you determine if a cloud communications solution is right for you. Here are seven operational trends propelling today’s move to Unified Communications as a Service (UCaaS). Check off each statement that rings true for your company. The more checks, the more your company will excel in the cloud.
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cloud, business, communications, company, organization
    
Mitel
Published By: Mitel     Published Date: Apr 25, 2018
Getting tired of trying to stitch together a legacy phone system with your evolving business requirements? You’re not alone. Say goodbye to the love-hate relationship you share with your current phone system. Explore the possibilities and move to the cloud in 5 easy steps with Mitel Connect CLOUD.
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phone, system, cloud, mitel
    
Mitel
Published By: Pure Storage     Published Date: Apr 18, 2018
Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data. Amazon CEO Jeff Bezos spoke about the potential of artificial intelligence and machine learning at the 2017 Internet Association‘s annual gala in Washington, D.C., “It is a renaissance, it is a golden age,” Bezos said. “We are solving problems with machine learning and artificial intelligence that were in the realm of science fiction for the last several decades. Natural language understanding, machine vision problems, it really is an amazing renaissance.” Machine learning and AI is a horizontal enabling layer. It will empower and improve every business, every government organization, every philanthropy
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Pure Storage
Published By: Symantec     Published Date: Dec 13, 2017
Today’s workforce is increasingly nomadic. Employees use personal and company-owned devices – desktops, laptops, tablets, and smartphones with various operating systems – to access corporate resources over different networks from virtually anywhere. Roaming users and cloud-based applications have eroded the network perimeter where enterprises have traditionally focused their security controls. SymantecTM provides a complete endpoint solution powered by the world’s largest civilian Global Intelligence Network (GIN) to help organizations secure their enterprise and mobile workforce across traditional and modern OS devices used over any network and from any location. Read this white paper to find out more.
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security, defense, cloud, threats, attack, symantec, enterprise, endpoint, solutions, global, intelligence, network, devices, mobile, workforce
    
Symantec
Published By: Lookout     Published Date: Dec 07, 2017
How to think about the risk to data from the mobile ecosystem Mobile devices, even those that are corporate owned, are personal. Your CEO uses the same smartphone to send confidential emails, snap family photos, inspect customer records, get directions to meetings, and scrutinize financial reports. Every employee in your organization does the same thing. Your organization's critical data is constantly being accessed by mobile devices, and once it leaves the network you have no visibility into where it goes, and little or no ability to enforce your security policy to protect it. Your organization’s sensitive data has made the mobile ecosystem the new frontier for a wide spectrum of risk that every CISO must now understand. Take a deep dive into all twelve elements of the Mobile Risk Matrix in the interactive table below.
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Lookout
Published By: OneLogin     Published Date: Oct 24, 2017
Corporate data spreads across an ever-growing number of applications. Users (employees, contractors, partners, and customers) access those applications over a wide range of devices. Those devices take different forms: desktops, laptops, tablets, smartphones, smartwatches. Each device may use a different operating system. The locations from where people access your data can be on-premises or off, and in any number of places around the globe. Data, users, apps, devices, locations—the sheer number of permutations and combinations is mind-boggling. This complex nature of today’s IT environment opens security gaps and exposes your business to undue risk. To illustrate, try to envision all the permutations and possible entry points for risk in your organization. Imagine that you have 400 users, each using 25 apps. When you multiply those together, that’s 10,000 potential access permissions to manage. Access permissions change as users come and go, roles change, new apps are added, and
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OneLogin
Published By: Lookout     Published Date: Aug 30, 2017
Most people define mobile devices – smartphones and tablets – as those running a mobile-optimized operating system (e.g. iOS, Android, Windows Phone). There’s a trend emerging, however, in which traditional mobile devices are gaining functionality typically associated with PCs. At the same time, PCs are being architected more like mobile devices — an interbreeding of species, if you will. The iPad Pro, for example, has a keyboard. With Windows 10, phones and tablets can run “Universal” apps that also run on PCs. Windows 10 also has application-layer sandboxing, code-signing, and an app store with apps pre-vetted by Microsoft. In certain configurations (i.e. enterprise-managed devices), a laptop running Windows 10 has a security architecture that looks strikingly similar to a smartphone or tablet.
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cybersecurity, enterprise networks, enterprise security architecture, risk reduction, ios attacks
    
Lookout
Published By: IBM APAC     Published Date: Aug 25, 2017
There is a tectonic shift in the way we work. We expect the same kind of intuitive, tactile experience with our workplace technology that we now take for granted with our smartphones, tablets and gaming systems. We expect our devices to talk to each other and update automatically. Virtual meetings should be as easy to set up as a video chat, and whatever we need to do our jobs should be as easy to tailor as a streaming music or video application.
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personal profile, news and alerts, conversation recall, system updates, productivity tips
    
IBM APAC
Published By: Schneider Electric     Published Date: Aug 15, 2017
Schneider Electric is integrating datacenter infrastructure management (DCIM) software, big-data analytics and cloud services into the management of customers’ datacenters. Its recently launched StruxureOn cloud offering signals a new wave in datacenter operations, using a combination of machine learning, anomaly detection and event-stream playback to give operators real-time insights and alarming via their smartphones. More capabilities and features are planned, including predictive analysis and, eventually, automated action. Schneider’s long-term strategy is to build a partner ecosystem around StruxureOn, and provide digital services that span its traditional datacenter business.
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incident tracking, historical trending, troubleshooting, operational analysis, prediction model, schneider equipment, maintenance, firmware updates
    
Schneider Electric
Published By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware
Published By: VMware AirWatch     Published Date: Jul 19, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware AirWatch
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Do attitudes to IT adoption vary depending on your seniority within a business? And could this be holding back adoption of technology? These are key questions explored in this paper, which compares the views of mid-level ‘hands on’ IT managers with those of senior directors within British companies. Across both groups, there is a sense that UK business in general is too wary of implementing new technology. But there is a significant divergence of opinion when it comes to a range of factors, such as the extent to which companies invest in new technology, stay on top of the latest tech, and understand its importance to the success of the business. A pattern emerges, whereby the senior leaders within companies are far happier than middle managers with the status quo around technology adoption. And IT managers even suggest that this might be driven by self preservation on the part of senior leaders.
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video conferencing, instant messaging, cloud based computer system, fixed phone line, pbx, cloud based telephony system, call analytics, byod, wearable technology
    
8x8 Inc.
Published By: Broadsoft     Published Date: Jun 14, 2017
Many premises-based phone system (PBX) manufacturers claim that the five year costs of their systems are lower than an equivalent cloud alternative. What the premises guys don’t tell you about is all the extra little hidden costs that come as a result of the limitations of the hardware and software in their systems. This guide will provide you with useful questions to ask your PBX manufacturer to ensure that you're getting the full picture on the cost of their system. Questions to Ask During an Evaluation: • Have you sized this system for my peak demand? • Have you factored in the cost of site redundancy? • How many hours of call recording are included? • How is mobility supported? Do calls route in an out of the PBX for call treatment? • What are the annual maintenance costs of the hardware and software in this system? • Which third party systems have you integrated this PBX with?
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Broadsoft
Published By: Broadsoft     Published Date: Apr 04, 2017
Enabling greater flexibility and productivity without the need for large capital investment, the benefits of Cloud Communications enable businesses to free themselves from the limitations of traditional, office-based phone systems.
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Broadsoft
Published By: Lookout     Published Date: Mar 28, 2017
Most people define mobile devices – smartphones and tablets – as those running a mobile-optimized operating system (e.g. iOS, Android, Windows Phone). There’s a trend emerging, however, in which traditional mobile devices are gaining functionality typically associated with PCs.
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cyber security, lookout, smartphone, tablet, mobile
    
Lookout
Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: Polycom     Published Date: Feb 16, 2017
"Whether you are planning to retire legacy phone systems or have already adopted Skype for Business, organizations are looking past IM and presence and exploring other productivity and efficiency gains. And the most logical first step is Voice. Discover how to take full advantage of Skype for Business in this white paper from ZK Research: The Top 10 Ways to Maximize Your Skype for Business Investment. 2 ways are to make Skype for Business part of your BYOD strategy and consolidate infrastructure. Find out the remaining 8 ways to maximize your investment - and how to make it work for you. "
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polycom, business technology, skype, byod
    
Polycom
Published By: Polycom     Published Date: Nov 29, 2016
Whether you are planning to retire legacy phone systems or have already adopted Skype for Business, organizations are looking past IM and presence and exploring other productivity and efficiency gains. And the most logical first step is Voice. Discover how to take full advantage of Skype for Business in this white paper from ZK Research: The Top 10 Ways to Maximize Your Skype for Business Investment. 2 ways are to make Skype for Business part of your BYOD strategy and consolidate infrastructure. Find out the remaining 8 ways to maximize your investment - and how to make it work for you.
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Polycom
Published By: 8x8 Inc.     Published Date: Nov 10, 2016
For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.
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8x8 Inc.
Published By: Polycom     Published Date: Oct 17, 2016
Video conferencing, like other technologies such as smartphones, has become an essential tool in your business toolbox. Finding the right system for your company is easy once you understand the basics of video conferencing. Take your time, plan, and soon you will find that video conferencing will make a positive difference in your bottom line. Download this white paper to learn more!
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Polycom
Published By: Polycom     Published Date: Jun 08, 2016
Whether you are planning to retire legacy phone systems or have already adopted Skype for Business, organizations are looking past IM and presence and exploring other productivity and efficiency gains. And the most logical first step is Voice. Discover how to take full advantage of Skype for Business in this white paper from ZK Research: The Top 10 Ways to Maximize Your Skype for Business Investment. 2 ways are to make Skype for Business part of your BYOD strategy and consolidate infrastructure. Find out the remaining 8 ways to maximize your investment - and how to make it work for you.
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business optimization, business strategy, network management, business applications, best practices, business process management, productivity
    
Polycom
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