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Published By: HERE Technologies     Published Date: Jan 23, 2020
Marketers are using more location data than ever, but consumer privacy concerns and an evolving regulatory landscape have raised new challenges. There is a need for more consideration and transparency about around collecting and using geolocation data. Watch this webinar to learn about: • The various ways marketers are using location data today • How consumers feel about location sharing • How new government regulations may impact data collection Besides the two eMarketer Analysts, Hervé Utheza, Head of Media, Advertising & Telco at HERE Technologies joins the conversation and gives valuable insight on how to improve campaign performance through real world geometry. View the webinar now on demand.
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HERE Technologies
Published By: Lenovo     Published Date: Jan 22, 2020
Un nuevo estudio de Forrester, encargado por Lenovo e Intel®, analiza a fondo las realidades del lugar de trabajo moderno y revela que las elecciones en materia de tecnología definen en gran medida la experiencia del empleado, lo que a su vez afecta directamente a su productividad y lealtad. El informe también expone, mediante datos contrastados, las diferencias entre la satisfacción de los trabajadores según ellos mismos y según la perciben los empleadores. Disponible en inglés únicamente. Consultar el informe
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Lenovo
Published By: Flexential     Published Date: Jan 21, 2020
The hybrid cloud has arrived for the enterprise, but it comes with a complication: the speed of light. Between the cloud and the end user (including IoT devices that count as ‘users’), there is an emerging need for an intermediate environment that can satisfy real-time compute requirements without incurring the latency of reaching all the way to the cloud. ‘Edge compute’ is the phrase used to describe what covers this middle ground, but the optimal location for edge compute resources remains open to question. As it turns out, there is more than one edge. There is certainly the far edge that reaches all the way to end users, mobile devices and remote sensors. But there is also a strong case for a near edge – an intermediate location that is closer than the cloud but doesn’t reach the granularity of individual IoT devices. The edge is increasingly important because compute resources have become widely distributed. In the case of the public cloud, those resources can be in indeterminate f
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Flexential
Published By: Genesys     Published Date: Jan 15, 2020
La Internet ha abierto un abanico de oportunidades y de información nunca antes visto, además de brindar un gran nivel de conveniencia a los clientes. Esto ha impulsado a las empresas a actualizar sus estrategias de customer engagement. Uno de los cambios más significativos ha sido la cantidad cada vez mayor de canales que los clientes utilizan para contactarse con las empresas. Ahora, se comunican por correo electrónico, chat, redes sociales, SMS y servicios de mensajería. Dado que la conectividad móvil ha redoblado aún más la apuesta, los clientes esperan que los contactos y las respuestas sean en tiempo real. En este informe, Frost & Sullivan analiza el valor de la experiencia del cliente para los call centers medianos en relación con su impacto para el negocio, las prioridades, la madurez tecnológica y la forma en que miden sus iniciativas de CX. En este informe de investigación global, usted conocerá: Las tendencias que tienen una mayor repercusión en el negocio de los call ce
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Genesys
Published By: Tractivity     Published Date: Jan 14, 2020
Traditional methods of stakeholder management relied on a mass media approach. The information intended to inform was not targeted to the individual but rather to the general interest of the group as a whole. Channels like phone calls, printed newsletters, mass mailings, and print advertising/ flyers formed the bulk of the methods used to reach stakeholders. Written surveys and personal interviews were used to gather data on reactions and preferences. These nondigital methods were expensive and often ill-timed. Also, as they were indirect forms of communications, they didn’t do enough to allow the development of personal and meaningful relationships. The early days of email and internet services, such as search engines and websites, contributed more to the timeliness of information. But, as they still targeted the masses, they weren’t able to engage the stakeholders at an adequately personal level. Invariably, some of the stakeholders would either be dissatisfied with the informatio
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Tractivity
Published By: Genesys     Published Date: Jan 13, 2020
Centers are no longer “call centers.” They are “contact centers” operating in an omnichannel world. They must handle a growing array of contacts that go well beyond phone calls to include email, chat, text/SMS, social media and more. They need robust performance management capabilities that ensure a great customer experience and employee engagement. And they must move fast — with agility at the micro level for handling each contact and at the macro level to respond to new business needs and market trends. Contact centers must look at different customer service technologies that enable them to go far — fast — building applications that leverage APIs or extending solutions in a variety of ways through integrations and application marketplaces. Download this white paper to learn: How to overcome the legacy of “build vs. buy” Advantages and disadvantages of each approach Specific use cases for each option
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Genesys
Published By: Naviga Global - 1H 2020 - Q1-20     Published Date: Jan 13, 2020
"To grow in today's changing market, it's not enough for media and publishers to produce relevant, engaging content. Audiences also want 24/7 access to their content, and they want it in their preferred format. But figuring out how to create and deliver content at scale while keeping production costs reasonable can be challenging (and overwhelming), especially for those starting from scratch. In this paper, industry experts weigh in on: ? Why the creation and delivery of versatile content is foundational to increasing audience engagement ? How modernizing content production and delivery methods streamlines processes and impacts your bottom line ? Actionable steps you can take now in order to future-proof their business "
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Naviga Global - 1H 2020 - Q1-20
Published By: Naviga Global - 1H 2020 - Q1-20     Published Date: Jan 13, 2020
Read how an Estonian business media publisher was able to achieve significant time savings for over 90% of its reports and editors.
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Naviga Global - 1H 2020 - Q1-20
Published By: IBS Software     Published Date: Dec 20, 2019
" The NDC program was initiated by IATA (International Air Transport Association) with the objective of streamlining distribution networks through an industry-level standardization protocol and give airlines greater flexibility to differentiate and sell their products via third-party intermediaries. As NDC gains momentum in the industry, airlines can explore multiple strategies to help them achieve their NDC initiatives such as product differentiation, personalized offers, rich content & ancillaries offers. One way to do this would be to move from a legacy PSS system to a modern distribution platform. However, in doing so, should they look at NDC compliant or NDC native platforms? In this Whitepaper, we answer these questions and touch upon: • Demystifying the differences between NDC native and NDC compliant platforms • How do NDC compliant (non-native) platforms work? • What does it take to build a NDC native solution? • Why should airlines invest in a NDC native PSS solution?"
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IBS Software
Published By: Akamai Technologies     Published Date: Dec 18, 2019
https://www.akamai.com/us/en/multimedia/documents/white-paper/enforce-a-zero-trust-security-model-in-todays-hostile-environment.pdf
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Akamai Technologies
Published By: Sage     Published Date: Dec 11, 2019
RIVR Media is a leading independent television producer with more than 100 hit shows such as Escaping Polygamy on LMN and Renovation Realities on DIY Network. Every show takes approximately six to nine months to complete, and includes up to thirteen episodes–each with its own projected budget and costs. Previously, the company’s finance team attempted to track all this project data in QuickBooks, which was nearly impossible even after adding hundreds of different account numbers in order to overcome the system’s shortcomings.
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Sage
Published By: Verint Systems UK     Published Date: Dec 03, 2019
Technologie nimmt einen immer größeren Stellenwert in unserem Leben ein. Dementsprechend steigen unsere Erwartungen – nicht nur an die Interaktion mit Organisationen, sondern auch an die Art zu arbeiten. Der klassische Bürojob von neun bis fünf gehört der Vergangenheit an. Unternehmen, die nur innerhalb dieses Acht-Stunden-Fensters arbeiten und Service bieten, sind heute fast in der Unterzahl. Dank Social Media, Chatbots, Künstlicher Intelligenz (KI) und Contact Centern in verschiedenen Zeitzonen läuft die Interaktion mit Kunden fast ununterbrochen. Sie wünschen sich bei Fragen oder Problemen schnell eine Lösung. Wenn sie enttäuscht werden, steigt die Wahrscheinlichkeit, dass sie sich für eine andere Marke oder einen anderen Service entscheiden.
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Verint Systems UK
Published By: Verint Systems UK     Published Date: Dec 03, 2019
As our lives become more connected and reliant upon technology, our expectations evolve – not just for how we interact with organisations, but also for how we work. The nine to five workdays are in the past. Now, organisations that restrict operating and service hours to this eight-hour window are almost the anomaly. Powered by social media, chatbots, artificial intelligence (AI) and contact centres across time zones, customer engagement is always-on. If customers have a question, or a problem, they want it fixed now. If they cannot get what they want, then the likelihood of them going to another brand or service increases dramatically.
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Verint Systems UK
Published By: Verint Systems UK     Published Date: Dec 03, 2019
Naarmate onze levens meer verbonden raken en afhankelijk worden van technologie, evolueren onze verwachtingen – niet alleen voor hoe we omgaan met organisaties, maar ook voor hoe we werken. Werkdagen van negen tot vijf zijn verleden tijd. Organisaties die de openings- en servicetijden beperken tot dit achturige venster zijn nu bijna de uitzondering. Met social media, chatbots, kunstmatige intelligentie (KI) en contactcenters in verschillende tijdzones is customer engagement altijd aanwezig. Als klanten een vraag of een probleem hebben, willen ze dat dit nu wordt opgelost. Als ze niet krijgen wat ze willen, neemt de kans dat ze overstappen naar een ander merk of een andere service drastisch toe.
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Verint Systems UK
Published By: Google - SAP     Published Date: Dec 02, 2019
Ottenere informazioni corrette e affidabili sullo stato delle transazioni all'interno della tua pipeline è cruciale affinché il processo di vendita si svolga senza complicazioni. Conoscere bene la pipeline è essenziale per poter effettuare previsioni di vendita fondate e veritiere. Una previsione di vendita sempre corretta non sarebbe un grande vantaggio per la tua organizzazione? Scarica il nuovo eBook "Migliorare l'esperienza di vendita con una gestione efficace della pipeline e delle previsioni" e scopri come gli strumenti di automazione, l'AI e set di dati puliti possono aiutarti, in qualità di responsabile di vendita a: Eliminare il disinteresse nella fase intermedia della pipeline e scoprire lo stato reale delle trattative Utilizzare segnali esterni al tuo CRM per ottenere punteggi alquanto accurati sulle trattative e sulle previsioni trimestrali. Allineare il customer journey con il proprio processo di vendita per la soddisfazione dei clienti e dei commerciali.
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Google - SAP
Published By: Ironclad     Published Date: Nov 25, 2019
In this video, Sales Enablement & Media Strategist Erika Bagby discusses the stealth attributes of Extreme Fabric Connect
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Ironclad
Published By: MalwareBytes EMEA     Published Date: Nov 20, 2019
Malwarebytes prevents business disruption from advanced threats. Founded in 1963, La Sentinelle Ltd is the leading media group in Mauritius. Its activities span media, printing, distribution, and logistics regionally and internationally. After ransomware disrupted operations for one of the company’s primary...
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threats, la sentinelle, ransomware
    
MalwareBytes EMEA
Published By: TIBCO Software     Published Date: Nov 18, 2019
FINANCIAL SERVICES’ HISTORY OF DISRUPTION Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others: • New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry • Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike • Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation Read this whitepaper to learn how you can overcome these and other disruptions.
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TIBCO Software
Published By: SendBird     Published Date: Nov 14, 2019
Media brands are beginning to see that while their content generates excitement, all of their audience engagement takes place on external platforms. As a result, companies such as Facebook and Twitter control the audience’s experience — and reap the many benefits of hosting conversations and interactions surrounding content they did not create. For customers, this fragmented landscape creates a disjointed user experience because they’re forced to constantly switch between applications and risk missing the action in the process. They use one app to consume content, another app to discuss with friends, and yet another app to chat with the broader community.
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SendBird
Published By: Inside HPC Media LLC     Published Date: Nov 11, 2019
In a world characterized by ever-increasing generation and consumption of digital information, the ability to analyze data to find insights in real time has become a competitive advantage. An advanced network must address how best to transfer growing amounts of data quickly and efficiently, and how to perform analysis on that data on-the-fly. The Co-Design technology transition has revolutionized the industry, clearly illustrating that the traditional CPU-centric data center architecture, wherein as many functions as possible are onloaded onto the CPU, is outdated. The transition to the new data-centric architecture requires that today’s networks must be fast and they must be efficient, which means they must offload as many functions as possible from the CPU to other places in the network, enabling the CPU to focus on its primary role of handling the compute.
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Inside HPC Media LLC
Published By: Inside HPC Media LLC     Published Date: Nov 11, 2019
Long-term, leak-free performance in fluid management systems requires robust connectors. As liquid cooling is increasingly deployed in high performance computing and data center applications, these industries demand quick disconnects (QDs) purpose-built for their needs. Gone are the days of making do with metal ball-and-sleeve connectors designed for heavy industrial use. Also, advanced materials are expanding the range of available QD options.
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Inside HPC Media LLC
Published By: ServiceNow     Published Date: Nov 07, 2019
For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.
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ServiceNow
Published By: TIBCO Software     Published Date: Nov 07, 2019
Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others: • New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry • Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike • Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation Read this whitepaper to learn how you can overcome these and other disruptions.
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TIBCO Software
Published By: Achievers     Published Date: Nov 06, 2019
People work better when they are recognized for their time and effort. Many CEOs and HR leaders believe that creating a better culture for employees, with regular feedback and recognition, should be a top priority if their organizations want to experience better business results overall. In this eBook co-authored by Talent Culture, “Recognition Culture: The MVP of Employee Experience,” we explore the importance of recognition in establishing and maintaining a desirable company culture. Be it bonuses, awards, rewards, a virtual gold star, or a simple shout out on social media, fostering a culture of recognition drives higher levels of engagement, which translates into improved performance and better results. Download now
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Achievers
Published By: Dell EMC Storage     Published Date: Nov 01, 2019
Para lograr la agilidad y generar un impacto real en la transformación comercial, se debe adoptar la modernización del centro de datos como una competencia principal. Es crucial tener la infraestructura de TI más actualizada para ser compatible con la escala y la complejidad de un panorama de tecnología cambiante. Las empresas deben incorporar este imperativo mediante la adopción de los principios del centro de datos definido por software y la modernización, además de la automatización de sus procesos de gestión de TI. Quienes lo hagan, impulsarán la innovación del negocio y ofrecerán experiencias de cliente superiores con una tecnología empresarial rápida, segura y confiable. En diciembre de 2018, Dell Technologies encargó a Forrester Consulting la evaluación del valor comercial de infraestructuras modernas en centros de datos empresariales. Forrester realizó una encuesta en línea a 508 tomadores de decisiones tecnológicas de infraestructura de TI en empresas en siete países para expl
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Dell EMC Storage
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