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Published By: LogMeIn EMEA     Published Date: Nov 01, 2019
The IT landscape has evolved drastically over the last few years, and one of the biggest challenges is staying ahead of ever-changing security threats. IT teams are constantly being asked to do more with less, so implementing solutions that embrace automation, enhance security and provide a single pane of glass view are absolute necessities. Remote Monitoring and Management (RMM), defined as the process of supervising and controlling IT systems (laptops, desktops, servers), enable automation, security, and control, and have thus become a crucial component in every IT professional’s toolkit.
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Published By: LogMeIn EMEA     Published Date: Oct 11, 2019
De plus en plus d’organisations cherchent à implémenter une solution d’assistance à distance intuitive qui offre aux professionnels une productivité à la demande et qui permet de résoudre rapidement les problèmes toujours plus nombreux qui encombrent les équipes d’assistance aujourd’hui. Mais choisir la meilleure solution d’assistance peut se révéler un défi, à mesure que les attentes des utilisateurs progressent et les systèmes deviennent plus complexes et offrent plus d’options et de fonctionnalités. Ce guide d’achat va vous permettre de sélectionner l’outil d’assistance à distance le plus adapté à votre organisation. Avec plus de 15 ans d’expérience, LogMeIn offre un portefeuille de solutions leader du marché pour répondre à chacune de vos demandes de support à distance.
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Published By: LogMeIn EMEA     Published Date: Oct 11, 2019
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features. This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
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Published By: LogMeIn     Published Date: Oct 10, 2019
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.
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LogMeIn
Published By: LogMeIn     Published Date: Oct 10, 2019
De plus en plus d’organisations cherchent à implémenter une solution d’assistance à distance intuitive qui offre aux professionnels une productivité à la demande et qui permet de résoudre rapidement les problèmes toujours plus nombreux qui encombrent les équipes d’assistance aujourd’hui. Mais choisir la meilleure solution d’assistance peut se révéler un défi, à mesure que les attentes des utilisateurs progressent et les systèmes deviennent plus complexes et offrent plus d’options et de fonctionnalités.
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Published By: LogMeIn     Published Date: Jun 04, 2019
Assess The State Of Your Business And Drive Measurable Improvements
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Published By: LogMeIn     Published Date: Apr 23, 2019
By leveraging the power of AI, companies gain the ability to consolidate and refine answers to questions in one central repository.
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Published By: LogMeIn     Published Date: Apr 23, 2019
71% of businesses believe online chat with either a human agent or a chatbot will be among the most common channels used by customers in three years’ time.
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Published By: LogMeIn     Published Date: Apr 16, 2019
Organisations need a password security benchmark
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Published By: LogMeIn     Published Date: May 18, 2018
In partnership with Forrester Consulting, Bold360 surveyed 468 businesses across industries with the goal of defining a Customer Engagement maturity model that can serve as a blueprint for those organizations considering how to evolve.
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logmein, bold360ai, customer engagement, customer service, business outcomes
    
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Published By: LogMeIn     Published Date: May 18, 2018
This free guide need examines three seismic forces rocking the customer engagement landscape.
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logmein, boldchat, customer engagement, customer interaction, self service consumers, customer intelligence, consumer trends, business technology
    
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Published By: LogMeIn EMEA     Published Date: Mar 22, 2018
Soyons réalistes à propos des mots de passe. L’approche traditionnelle de la sécurité par mot de passe sur le lieu de travail est un échec. Pire, les entreprises ne réagissent pas assez vite à cet échec. Pour la plupart des gens, la crainte d’oublier un mot de passe l’emporte sur le risque estimé faible de se faire pirater.
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LogMeIn EMEA
Published By: LogMeIn EMEA     Published Date: Mar 22, 2018
La sécurité démarre sur de bonnes bases. Résoudre le problème du décalage entre le service informatique et les employés exige une solution adaptée. Menaces externes, informatique parallèle : la protection de votre entreprise, de vos employés et de vos clients est une tâche complexe. Rester au fait de toutes les menaces possibles peut sembler insurmontable. Il vous faut donc une solution qui vous confère la sécurité adaptée, d'une façon indolore pour les employés.
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LogMeIn EMEA
Published By: LogMeIn EMEA     Published Date: Mar 22, 2018
La prolifération de nouveaux appareils, la montée des préoccupations de sécurité en raison de l’augmentation de la cybercriminalité, ainsi que le nombre d’utilisateurs avertis qui veulent un service clientèle accessible en permanence sont des phénomènes qui contribuent tous à accroître la complexité du paysage des services informatiques. Heureusement, il existe une solution pour dénouer le problème. Selon une nouvelle étude menée par IDG Research et sponsorisée par LogMeIn auprès de professionnels de l’informatique en Europe, les outils d’assistance informatique à distance constituent la solution idéale pour soulager les services d’assistance informatique sous-dimensionnés en personnel.
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LogMeIn EMEA
Published By: LogMeIn     Published Date: Mar 13, 2018
Soyons réalistes à propos des mots de passe. L’approche traditionnelle de la sécurité par mot de passe sur le lieu de travail est un échec. Pire, les entreprises ne réagissent pas assez vite à cet échec. Pour la plupart des gens, la crainte d’oublier un mot de passe l’emporte sur le risque estimé faible de se faire pirater.
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LogMeIn
Published By: LogMeIn     Published Date: Mar 13, 2018
La sécurité démarre sur de bonnes bases. Résoudre le problème du décalage entre le service informatique et les employés exige une solution adaptée. Menaces externes, informatique parallèle : la protection de votre entreprise, de vos employés et de vos clients est une tâche complexe. Rester au fait de toutes les menaces possibles peut sembler insurmontable. Il vous faut donc une solution qui vous confère la sécurité adaptée, d'une façon indolore pour les employés.
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LogMeIn
Published By: LogMeIn     Published Date: Mar 12, 2018
La prolifération de nouveaux appareils, la montée des préoccupations de sécurité en raison de l’augmentation de la cybercriminalité, ainsi que le nombre d’utilisateurs avertis qui veulent un service clientèle accessible en permanence sont des phénomènes qui contribuent tous à accroître la complexité du paysage des services informatiques. Heureusement, il existe une solution pour dénouer le problème. Selon une nouvelle étude menée par IDG Research et sponsorisée par LogMeIn auprès de professionnels de l’informatique en Europe, les outils d’assistance informatique à distance constituent la solution idéale pour soulager les services d’assistance informatique sous-dimensionnés en personnel.
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complexite, croissante, l'informatique, l'assistance, indispensable, europe
    
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Published By: LogMeIn     Published Date: Mar 01, 2018
When you decide the time is right for your brand to join the bot revolution, you’ll know exactly which elements will help create a bot that your users will love to engage with.
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logmein, boldchat, chatbot, user experience, customer experience, customer service, consumer data, business technology
    
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Published By: LogMeIn     Published Date: Feb 27, 2018
LogMeIn offers consistently reliable service to its Bold360 customers and is vigilant in efforts to provide services that are not only robust and scalable, but also secure. This document describes how we achieve reliable scalability and the measures taken by LogMeIn to protect Bold360 customer data.
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industry, network, service, operations, scalability, data, encryption
    
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Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
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Published By: LogMeIn     Published Date: Feb 27, 2018
Customer support is predicated on the instances when customers can’t solve their problem or get answers to their question(s) on their own. In some of those cases, such as phone calls or live chats, it can be difficult for agents to identify and resolve the issue without additional visual assistance. With co-browse, agents can see what the visitor sees, provide guided assistance by highlighting items or filling out forms on a visitor’s behalf. Sensitive fields like social security numbers and passwords can be blocked from the agent’s view so private information remains just that, private. Bold360’s co-browse allows agents to follow visitors behind secure fields i.e. signing into their account – providing an extra level of support to customers.
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browse, web, customers, security
    
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Published By: LogMeIn     Published Date: Feb 27, 2018
The rise of mobile devices have changed the way we communicate, the way we work, and the way we shop. Mobile devices give power to the consumers. Constant connectivity allows for easy access to endless information providing customers with multiple purchase options. In eCommerce, mobile shopping is sharply rising. According to Forrester, 29% of all U.S. eCommerce transactions will occur on a tablet or mobile phone this year, totaling $114 billion. By 2018, that percentage will rise to 54% of the total $414 billion in eCommerce sales.i All of this information points to the fact that mobile is not just a trend, it's a reality. A reality that forces businesses to change the way they engage with their customers.
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mobile, applications, reporting, deployment, chat, device
    
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Published By: LogMeIn     Published Date: Feb 27, 2018
Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better. Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers from Bold360’s easy-to-use interface. By connecting these systems together agents can find information quickly, update ticket statuses, and serve customers more effectively.
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zendesk, integration, steamline, workflow, information
    
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Published By: LogMeIn     Published Date: Feb 27, 2018
See the Bold360 Web Workspace and the different agent tools available to help customers along their journey.
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bold360, engagement, digital, agents, customers
    
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Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
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