ip telephony

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Published By: Riverbed     Published Date: Jan 25, 2018
"When apps run efficiently, employees are more likely to use them.” The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you
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Riverbed
Published By: Riverbed     Published Date: Nov 02, 2016
When apps run efficiently, employees are more likely to use them. The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach hel
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Riverbed
Published By: Cisco     Published Date: Jul 11, 2016
Though IP telephony has been available commercially since the mid ‘90s, it remains an emerging technology for many organizations. Only about 28% of companies have moved all endpoints (handsets, softphones, audio bridges) to IP, according to Nemertes’ research data. The rest of organizations are either in the process of migrating fully to IP, stuck in a hybrid rollout requiring them to manage typically multiple TDM and IP providers, or firmly planted in TDM. This report reviews the issues and benefits associated with moving to an all-IP environment, based on interviews with IT professionals who have moved to all IP or are in the process of doing so.
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Cisco
Published By: Avaya     Published Date: Mar 04, 2016
Discover the value of right-sizing IP telephony The Tolly Group crunched the numbers on Avaya IP Office Platform, Cisco Systems Business Edition and ShoreTel Unified Communications Platform to evaluate the Total Cost of Ownership (TCO) for midsized businesses with each solution. See what they found in this report >
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communication, reporting, network management
    
Avaya
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking, research
    
Cisco
Published By: XO Communications     Published Date: Apr 13, 2015
Hosted VoIP may appeal to companies that don't want to invest scarce resources in operating their own internal telephony system. However, given the primary role of voice communications for business, companies have to ensure that a provider's service wil meet day-to-day needs and provide excellent reliability. Download this complimentary eBook to discover the six questions that companies must ask and answer before they migrate to a hosted VoIP provider. It also provides insight into how to calculate the cost of a hosted service and whether potential customers will want to add collaboration capabilities to the voice service.
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XO Communications
Published By: Schneider Electric     Published Date: Mar 03, 2015
This paper explains how to plan for VoIP power and cooling needs, and describes simple, fast, reliable, and cost effective strategies for upgrading old facilities and building new facilities.
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voip power and cooling needs, building new facilities, upgrading old facilities, ip telephony applications, business technology, telecom
    
Schneider Electric
Published By: Polycom     Published Date: Dec 18, 2014
In the next few years we shall see explosive growth in the use of video conferencing as a fundamental tool for businesses to enhance communication and collaboration between employees, partners and customers. The technology has developed considerably from early adopters to its current form of mass market roll-out. It’s anticipated that nearly half of information workers will have some type of personal video solution in 2016, up from just 15% today. With video conferencing becoming a core component of IT infrastructure that enables communication and collaboration, businesses will be looking to providers of telephony, business applications and network infrastructure services to include this capability as part of their offering. This report will examine the basic components of the technology, considerations for deploying video conferencing solutions, and will introduce the Polycom® RealPresence® Platform to readers
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business, video, conference, multicultural, meetings, communication, cio, digital
    
Polycom
Published By: Riverbed     Published Date: Sep 17, 2013
Learn how Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) software provides end-to-end service management for Unified Communications and remote troubleshooting.
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riverbed, service management, ip communications, ip networks, ip telephony, web conferencing, ip faxing, wireless office
    
Riverbed
Published By: RingCentral     Published Date: May 14, 2013
There has never been a better time to shop for a new phone system, due to the growing number of service and equipment options. In today's competitive environment, businsses are looking for ways to lower expenses, eliminate multiple vendors and communication providers, refocus IT staff on other areas of business, and allow employees to easily connect regardless of location and device. Read this white paper to learn what the benefits of cloud based telephony are.
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benefits of cloud based telephony, cloud based telephony, benefits of cloud telephony, it staff, ringcentral
    
RingCentral
Published By: ShoreTel     Published Date: Oct 26, 2012
Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase "trunks" -dedicated lines or a bundle of circuits - from their service provider.
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shoretel, sip trunking, best practices, pstn, public switched telephony network, trunks, circuits, roi
    
ShoreTel
Published By: OnSIP     Published Date: Apr 05, 2012
Hosted Voice over IP business phone services are now more affordable, and more flexible than traditional business telephony solutions.
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business technology, telecom
    
OnSIP
Published By: Focus VoIP     Published Date: Aug 04, 2011
Find out what changes are in store for UC, as Focus Experts share their 2011 predictions for Unified Communications.
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focus voip, unified communications, 2011 trends, telephony, focus trend report
    
Focus VoIP
Published By: Focus VoIP     Published Date: Aug 04, 2011
Looking to purchase an enterprise phone system? Get the advice you need from Focus Experts to ensure you select the right solution.
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focus voip, experts guide, enterprise phone systems, telephony, unified communications, voice over internet protocol, ippbx, pbx
    
Focus VoIP
Published By: WhichVoIP     Published Date: May 11, 2011
Startups especially benefit from VoIP, since they do not have the burden of existing equipment and infrastructure to deal with. Read this white paper to find out more.
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whichvoip, hosted voip system, smb, startups, infrastructure, telephone communication system, telecommunication, voip telephony
    
WhichVoIP
Published By: WhichVoIP     Published Date: May 11, 2011
VoIP reduces Cost per month of operation, reduces cost per call, reduces cost per service and helps reduce the tax burden associated with traditional phone service. Read this white paper to find out more.
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whichvoip, hosted voip system, smb, startups, infrastructure, telephone communication system, telecommunication, voip telephony
    
WhichVoIP
Published By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
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avaya
    
Avaya
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read about five migration checkpoints that will make your move to VoIP the right one.
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interactive intelligence, migration to voip, voice over ip, ip telephony, pbx, networking, quality of service, roi
    
Interactive Intelligence
Published By: Wheelhouse Enterprises     Published Date: Jul 14, 2010
This comprehensive PBX Buyers Guide explores the PBX technology (both hosted and traditional) and empowers the mid to enterprise business PBX buyers with critical information necessary that is helpful in selecting the right phone system for any business.
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wheelhouse, pbx, ip telephony, hosted, traditional, enterprise, phone system, voip
    
Wheelhouse Enterprises
Published By: Wheelhouse Enterprises     Published Date: Jul 02, 2010
Phone systems are a critical part of any business infrastructure. While phone system buyers read the buyers guides, research the different brands, and create elaborate RFPs, there is no substitute for learning from other phone system buyers' mistakes. Here is a list of 10 regrettable mistakes businesses have made when buying a phone systems.
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wheelhouse, voip, business phone, sip, ecommerce, business infrastructure, communication, telephony
    
Wheelhouse Enterprises
Published By: Polycom     Published Date: Jun 17, 2010
How to combine advanced telephony, one-touch video, and integrated business applications into a seamless, lifelike experience.
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polycom vvx, ip uc solution, telephony, video, unified communication, media phone, integrated business application
    
Polycom
Published By: Polycom     Published Date: May 27, 2010
In 2003, LBBS became a pioneer in the legal field by deploying Polycom video conferencing systems in 16 offices.
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polycom case study, broadsmart ip, unified communications, video conferencing system, voice over ip, voip, telephony
    
Polycom
Published By: Wheelhouse Enterprises     Published Date: Mar 23, 2010
This comprehensive PBX Buyers Guide explores the PBX technology (both hosted and traditional) and empowers the mid to enterprise business PBX buyers with critical information necessary that is helpful in selecting the right phone system for any business.
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wheelhouse, pbx, ip telephony, hosted, traditional, enterprise, phone system, voip
    
Wheelhouse Enterprises
Published By: NEC     Published Date: Jan 28, 2010
Case Study: NEC provided intuitive and user friendly technology to enrich the whole guest experience with improved service times, personalized assistance and quality communications.
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nec, peninsula shanghai, hotel, network solutions, real-time communication, productivity, ip telephony server, wireless technology
    
NEC
Published By: GGR Communications     Published Date: Jan 14, 2010
The paper explores the topic of remote working, the key considerations for implementing the solution and the implications from both an IT and an HR perspective.
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ggr communication, remote working, data security, remote desktop control, voip, voice over ip, remote phone system, telephony
    
GGR Communications
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