customer value

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Published By: Cherwell Software     Published Date: Feb 21, 2020
Today’s fast-paced world is generating new customer expectations, technology and competition, putting increased pressure on IT departments to evolve process, enhance service quality and drive more business value. In fact, by 2020, 50 percent of Forbes’ Global 2000 companies will see the majority of their business depend on their ability to create digitally enhanced products, services and experiences (IDC). In this age of digital transformation, IT departments will be left in the past if they’re unable to rise to today’s challenges and harness opportunities that cement IT as a business imperative for the future. Simply put, your company’s ability to compete hinges on your department’s IT service management (ITSM) strategy. ITSM must evolve to embrace the challenges and opportunities that will shape both the business and IT landscapes in the next three to five years. What can savvy IT leaders and their teams do to ensure that their IT strategy not only meets the demands of today, but dri
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Cherwell Software
Published By: CrowdStrike     Published Date: Feb 21, 2020
Falcon Delivers 316 % ROI with Payback in < 3 Months Forrester Consulting was commissioned by CrowdStrike® to conduct a Total Economic Impact™ (TEI) study that examines the return on investment (ROI) organizations may realize by deploying CrowdStrike Falcon® — the leading cloud-delivered endpoint protection platform. Based on customer interviews, independent analysis and financial modeling, Forrester determined that a composite customer could gain the following benefits by implementing the Falcon platform: • Enhanced protection: Reduced risk of data breach valued at $2.3 million as realized through continuous, real-time monitoring, detection and prevention capabilities • Reduced complexity: Savings of $2.1 million by consolidating security services into Falcon's single, lightweight, cloud-native agent • Organizational agility: 88% improvement in investigation speed due to a global support network, as well as real-time and historical visibility into all managed and unmanaged devices i
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CrowdStrike
Published By: Adobe     Published Date: Feb 14, 2020
Documents are the foundation of any business. As companies strive to digitize document processes and provide better experiences for their employees and customers, IT needs solutions that integrate with - and extend the value of - the tools they've already invested in. The majority of businesses today use Microsoft applications to create, manage, and share documents both inside and outside the organization. By adding Adobe Acrobat DC to your company's existing Office 365 and SharePoint workflows, you can help users simplify day-to-day tasks and maximize productivity, while increasing document security across your organization and leveraging your Microsoft investment.
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Adobe
Published By: HashiCorp Q1-20     Published Date: Jan 17, 2020
To thrive in an era of multi-cloud architecture, driven by digital transformation, Enterprise IT must evolve from ITIL-based gatekeeping to enabling shared self-service processes for DevOps excellence. For most enterprises, the goals of digital transformation efforts mean delivering new business and customer value more quickly, and at a very large scale. The implication for Enterprise IT then is a shift from cost optimization to speed optimization. The cloud is an inevitable part of this shift as it presents the opportunity to rapidly deploy on-demand services with limitless scale. To unlock the fastest path to value of the cloud, enterprises must consider how to industrialize the application delivery process across each layer of the cloud: embracing the cloud operating model, and tuning people, process, and tools to it. In this white paper, we look at the implications of the cloud operating model, and present solutions for IT teams to adopt this model across infrastructure, security,
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HashiCorp Q1-20
Published By: Hewlett Packard Enterprise     Published Date: Jan 14, 2020
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: M-Files     Published Date: Jan 14, 2020
We live in an information-centered world where the growing store of documents can become unmanageable and stress can be hindrance. As a professional in the business consulting industry, specialized knowledge is your product. With information management platforms, consultancies can deliver a better customer experience and free up billable personnel to work on value-adding tasks.
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M-Files
Published By: Genesys     Published Date: Jan 13, 2020
Meeting today’s increasing customer expectations means having the right technology to support your call center. When investing in that technology, look beyond the monthly subscription fee to find the real value. See how four call centers upgraded their technology and: Improved customer ratings Increased sales Reduced operational costs
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Genesys
Published By: Pure Storage     Published Date: Dec 30, 2019
Pure Storage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by adopting a Pure Storage FlashArray storage solution. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact for their organizations of an investment in a Pure Storage FlashArray storage solution. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with several years of experience using Pure Storage FlashArray storage solutions. In addition, to further assess the business value of Pure Storage FlashArray storage solutions, Forrester conducted a global survey of 36 Pure Storage customers. Download to discover their findings.
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Pure Storage
Published By: SAP Concur     Published Date: Dec 23, 2019
As companies continue to adapt to the digital economy, they are looking for new and more efficient ways to drive revenue, empower employees, and respond to customer needs. By leveraging all their data assets, advanced technology, and process automation, companies are able to embed intelligence into their operations. Companies of all sizes are moving to become “intelligent enterprises,” and many midsize companies take advantage of software with advanced capabilities such as artificial intelligence and machine learning to leap ahead of larger competitors. Agility and updated processes can make an important difference. Best-run companies empower employees to focus on higher-value tasks, improve decision-making, explore new business models, and achieve their goals.
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SAP Concur
Published By: IBS Software     Published Date: Dec 20, 2019
" NDC brings in great benefits to airlines and customers alike. With NDC, airlines can seamlessly create compelling and relevant offers across all channels, backed by exciting experiences and rich content. Likewise, customers can get access to great offers via any channel, direct or indirect. However, in order to truly assess the business value addition that a NDC native platform can bring to an airline and to create a compelling business case for it, it’s important to understand what NDC can and can’t do for both airlines and passengers and to clearly establish boundaries on what would investing in an NDC native/enabled platform mean for an airline. In this Whitepaper, we will explore and touch upon: • The shortcomings of a GDS-reliant distribution model • What NDC promises in the GDS world • What can airlines expect from a NDC native PSS solution?"
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IBS Software
Published By: Salesforce     Published Date: Dec 18, 2019
IDC interviewed organizations using the Salesforce Lightning Platform (Lightning Platform) to understand its impact on their application development activities, including application development by line-of-business (LOB) users. These Salesforce customers are creating significant value by enabling delivery of timely and highly relevant new applications and features to the business. IDC’s analysis shows that study participants will realize value worth an average of $181,900 per 100 internal users of applications developed on the Lightning Platform ($13.67 million per organization) by: Enabling line-of-business users to deliver enhancements and new features Accelerating development life cycles for IT developers, thereby helping organizations better address business opportunities Improving the quality and functionality of new applications and features, which bolster employee productivity levels Requiring less IT staff time for management and support, freeing up IT resources for other busi
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Salesforce
Published By: Google - SAP     Published Date: Dec 02, 2019
"We live in an age when everything is at our fingertips through devices, Amazon-style ease-of-use and lightning-fast technology. In 2018, seamless convenience is a consumer expectation. That same expectation has seeped into the arena of business-to-business buying experiences. So ask yourself: --Is my sales organisation evolving at pace with customer expectations? --Are my sales reps providing value to every customer exchange? --Are my reps set up for success, and set up to sell quickly after they onboard or change territories? --Do you provide your reps with the tools they need to be efficient and effective? If you answered “no” to any of these questions, you may need to make changes in your sales processes to improve your sales experience."
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Google - SAP
Published By: Infosys     Published Date: Nov 21, 2019
Digital-born companies have challenged large long-established businesses across industries with newer data, AI-powered experiences, products/services. Sustained competitive advantage through customer ownership and seller power has since been significantly challenged and overturned. Customers are taking to newer AI and data-powered products/services in their pursuit of better experiences and exponentially higher value. This had triggered every company to challenge status-quo, unleash themselves from very structure of industry and embrace transformation in the new world.
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Infosys
Published By: MuleSoft     Published Date: Nov 20, 2019
From our work with thousands of enterprise customers around the world, we’ve learned that API-led connectivity brings major benefits like increased speed, agility, and scalability. Now, CIOs and chief architects across all industries can measure these benefits objectively. In this webinar, Forrester consultant Corey McNair and MuleSoft head of advisory services Brandon Cohan will provide an overview on the quantifiable outcomes of MuleSoft’s API-led connectivity approach and unique methodology. Along the way, they’ll reveal best practices and frameworks for articulating the value of integration and APIs. In this webinar, you’ll discover: How to measure the platform benefits and business outcomes of API-led connectivity. The results of Forrester’s Total Economic Impact™ (TEI) study, which found 445% ROI for customers using Anypoint Platform. An integration value framework to help IT leaders structure, calculate, and articulate the business impact of their integration efforts.
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MuleSoft
Published By: Veeam '18     Published Date: Nov 18, 2019
"Downtime isn’t an option for companies who are adopting data-centric strategies. Inability to access information and applications translates into lost customers and negative exposure. With the stakes growing ever larger, organizations need to put a modern data management solution at the center of their digital transformation initiatives—both to protect their most precious assets and to catalyze business agility. Read this CIO.com white paper to learn about how having a modern data management solution powered by NetApp and Veeam® can advance data protection from being purely a cost center to a value creation center."
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Veeam '18
Published By: ttec     Published Date: Nov 18, 2019
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer. It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders. Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
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ttec
Published By: ServiceSource     Published Date: Nov 12, 2019
It’s important to grow your customer base and market share. But by focusing all of your attention on net new sales, you’re only scratching the surface of your revenue potential. While this strategy might work out in the short term, it’s a surefire recipe for stagnation down the road. It’s time for a different approach – one that is focused not only on continuously improving customer outcomes, but also increasing the profitability of your relationship with them. Download our playbook, “Mining for Value: A Comprehensive Guide to Customer Expansion,” to learn how you can maximize the value of your existing customers.
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ServiceSource
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
"The term Value Network describes enterprises that truly connect into a network of partners that collaborate and communicate with lightning speed and agility. The supply chain is now overshadowed by interconnected Value Networks. One example for Value networks applications is the digital twin, where the physical environment is replicated in a virtual model to harmonize new product design, process design and manufacturing design with planning, logistics, service and execution. When the virtual world and real world truly work together, we are able to speed up decision-making, reduce risk and cost, deliver great customer experiences, and minimize waste to make businesses more sustainable. Dassault Systèmes DELMIA,powered by the 3DEXPERIENCE platform, delivers the solutions to industries and service providers to transform their operations and orchestrate their entire Value Network."
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Dassault Systèmes
Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec
Published By: Hewlett Packard Enterprise     Published Date: Nov 01, 2019
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: Google - SAP     Published Date: Nov 01, 2019
"We live in an age when everything is at our fingertips through devices, Amazon-style ease-of-use and lightning-fast technology. In 2018, seamless convenience is a consumer expectation. That same expectation has seeped into the arena of business-to-business buying experiences. So ask yourself: Is my sales organisation evolving at pace with customer expectations? Are my sales reps providing value to every customer exchange? Are my reps set up for success, and set up to sell quickly after they onboard or change territories? Do you provide your reps with the tools they need to be efficient and effective? If you answered “no” to any of these questions, you may need to make changes in your sales processes to improve your sales experience."
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Google - SAP
Published By: HERE Technologies     Published Date: Oct 29, 2019
Using customer location data to drive foot traffic and sales is a given for today’s smart marketers. But digital data alone isn’t enough to design and execute optimal campaigns. The future of location-based marketing incorporates new technology that provides a data stream of polygons - granular information on the size and shape of buildings - that identifies precisely where customers are when shown relevant offers, and helps track whether those offers convert to sales. This Industry Dive eBook endorsing HERE Technologies explains how to leverage such new, powerful and precise matrices to measure campaign efficacy and success. It also includes: • An explanation of how new granular audience and footfall data can provide impactful attribution insights • A specific list of value adds a proprietary polygon database partner can provide • A case study of a company that used continually-updated polygon data to boost their segmentation, behavior analytics and attribution capabilities.
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HERE Technologies
Published By: ttec     Published Date: Oct 25, 2019
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer. It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders. Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
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ttec
Published By: Adobe     Published Date: Oct 24, 2019
The digital tools powering today’s modern businesses make work faster, easier, and more accurate. But there’s still one tool that many companies have yet to adopt – the electronic signature. See how electronic signatures equal big benefits for everyone in your organization. • Business leaders say that improving document processes could yield 23% reduction in business/compliance risk • Research shows a potential 30% reduction in cost and 36% increase in revenue. • 45% of business leaders say departmental productivity would increase • 72% agree that improving document processes would increase customer satisfaction and/or increase brand value.
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Adobe
Published By: Quantum Metric     Published Date: Oct 18, 2019
At Quantum Metric, helping companies improve digital customer experience is our passion. We’ve harnessed the learnings and observations we’ve had across dozens of Fortune 500 organizations to develop a methodology that companies can use to achieve meaningful results quickly - helping leadership and teams highlight the lowest hanging fruit in their organizations. The principles for our guide are: Be Easy to Understand. Five clear steps with specific goals and outcomes. Provide Value from Day One. No month-long assessments required. Deliver Quantifiable Outcomes. Clear, objective, and measurable improvements. Be Consistent. Produce repeatable results. Be Universal. Applicable to a wide-variety of businesses and situations. Using the concepts illustrated within this methodology, digital teams from every industry have been able to consistently deliver stellar customer experiences that encourage and maintain long term brand loyalty.
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Quantum Metric
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