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Published By: ttec     Published Date: Jul 24, 2019
The pace of automation in the contact center is accelerating as it moves from IVR and routing to artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care. Simple, repetitive tasks don’t need a person to do them anymore. Chatbots and self-service knowledgebases put the control in customers’ hands to resolve their own issues quickly. Information from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI and ML to improve their business.
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ttec
Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec
Published By: Turn     Published Date: May 06, 2014
Our TAII report also dives deep into industry verticals and media channels, providing valuable data and insights to help marketers win in challenging and fast-evolving spaces.
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turn, advertising intelligence, global programmatic, programmatic spending, global advertising, cpm changes, growth percentage, regional insights, ad spend, spending trends, real-time insights, analytic platforms, it management
    
Turn
Published By: Turn     Published Date: Jun 17, 2014
Every day, the Turn marketing platform collects massive amounts of data on consumer behavior, resulting in an unprecedented level of game-changing insights. Download this report to learn about the Digital Elite, the world's most valuable audience.
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turn, advertising intelligence, global programmatic, programmatic spending, global advertising, cpm changes, growth percentage, regional insights, ad spend, spending trends, real-time insights, analytic platforms
    
Turn
Published By: Turn     Published Date: Mar 09, 2016
In this Advertising Intelligence Report, you'll learn how to accurately analyze competition within markets and apply that knowledge to your next media buy.
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programmatic, advertising intelligence, competition analysis, dsp, demand side plattorm, multichannel advertising, multichannel advertising
    
Turn
Published By: Tyco Integrated Security     Published Date: Dec 08, 2014
Make the most out of your security technology. Learn six ways you can achieve higher profits by taking full advantage of your security system and the information it gathers.
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cost savings, business intelligence, security
    
Tyco Integrated Security
Published By: Tyco Integrated Security     Published Date: Dec 08, 2014
Security measures are becoming important aspects of new business opportunities. See how they are benefitting businesses beyond simply securing the environment.
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video surveillance, access control, business intelligence, security
    
Tyco Integrated Security
Published By: Uberflip     Published Date: Jul 17, 2019
Tune in to this demo webinar to understand how Uberflip can help you master content experience and accelerate buyers through the funnel with personalized content journeys that make the most of your hard-earned clicks. You’ll walk away from this webinar knowing how Uberflip helps you: — Create and manage the content experience for the whole buyer journey, at scale. — Accelerate your buyer journey with engaging experiences that compel your audience to binge and self-educate. — Gather intelligence surrounding your audience and how they engage with your content, so you can constantly optimize how they experience it.
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Uberflip
Published By: uberVU via HootSuite     Published Date: Apr 07, 2014
The amount of data produced on social media is staggering – and so is the potential business value for enterprises that know what to do with it. Your customers are pulling back the curtains to reveal their desires and dislikes, but can your enterprise transform all of that data into actionable insights for people in every department?
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hootsuite, social relationship platforms, it leadership, social media, social media advice, success stories, actionable insights
    
uberVU via HootSuite
Published By: Ultimate Software     Published Date: Jun 07, 2011
Read the no-cost white paper, 10 Questions HR & Payroll Vendors May NOT Want You to Ask. Some HR/payroll vendors - even your current provider - may try to sidestep key questions. What are they and why are they important?
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ultimate software ultipro, hcm solution, unified human capital management, saas, software-as-a-service, business intelligence, payroll vendor
    
Ultimate Software
Published By: Ultimate Software     Published Date: Sep 14, 2012
Read about how you can up your game to make HR a more visible strategic player to drive your business.
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human resources, business intelligence, human capital management, workforce management
    
Ultimate Software
Published By: Unit4     Published Date: Apr 12, 2019
Looking for a smarter way of financial planning and budgeting? An integrated financial planning tool makes the annual budgeting process more effective and efficient, and with one centralized source of truth it is always up-to-date. Learn how Unit4 Prevero can transform your budgeting and forecasting process: from integrating operational budgets, automating key processes, supporting multiple scenario simulations, through to using artificial intelligence and deep machine learning to improve accuracy of data and power your decision making.
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integrated financial planning, unit4 prevero, corporate performance management, cpm, financial planning, corporate budgeting, forecasting, artificial intelligence, machine learning
    
Unit4
Published By: Unit4     Published Date: Apr 12, 2019
Looking to improve accuracy of enterprise budgeting and financial planning? Just 1% of firms can forecast costs at 90% accuracy 30 days out. This white paper by BPM Partners and sponsored by Unit4 shows how Artificial Intelligence (AI) makes a real impact on budgeting, planning, and analysis, and when complemented with deep machine learning, gives greater accuracy to data, budget rules and budget drivers. Download now and learn how AI can help auto-tune your FP&A.
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corporate performance management, cpm, corporate budgeting, forecasting, financial planning and analysis, artificial intelligence
    
Unit4
Published By: Urban Airship     Published Date: Oct 08, 2013
Discover how the right Mobile Relationship Management (MRM) strategies and technologies can propel your brand to the front of the field. Winning in mobile means delivering real value to your customer's lives, and adding to that value as you learn from your customers over time. That’s where MRM fits in. Learn 10 things you can start doing now to harness the power of 3 billion mobile devices worldwide to create even stronger connections between your customers and your brand.
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mobile relationship management, mrm, mobile marketing, mobile intelligence
    
Urban Airship
Published By: Veeam '18     Published Date: May 07, 2019
Le rôle des sauvegardes est en train d’évoluer. Face à des attaques qui gagnent en intelligence et en précision, les responsables IT doivent également évoluer avec leur temps. En effet, les cybercriminels étant plus habiles à pénétrer les réseaux, il devient nécessaire de prévoir des sauvegardes plus sophistiquées couvrant une multitude de situations et de types de menace. Nous sommes en train de changer notre manière de travailler, consommer des données, concevoir nos systèmes informatiques professionnels et dépendre de systèmes en ligne plus complexes et cela doit s’accompagner d’une nouvelle façon d’effectuer nos sauvegardes.
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Veeam '18
Published By: Vehicle Tracking Solutions     Published Date: May 31, 2018
Safety is a top priority for companies with a fleet of drivers and vehicles. It starts with hiring and screening new employees with safe driving records and qualifications. You may even have written safety policies. However, having visibility into your driver’s whereabouts and their behaviors behind the wheel is key in identifying and preventing risks before it costs your business. Do you wish that you could sit in the passenger seat of every vehicle in your fleet to watch driver behavior? With data-driven fleet safety management software from Silent Passenger you can. According to NHTSA, the cause of 94% of collisions is driver error. By monitoring unsafe driver behaviors such as speeding, hard braking, and fast acceleration is key to preserving fleet safety. A reliable fleet safety management software delivers key business intelligence that helps maintain fleet efficiency and productivity on the road. Improve Safety and Reduce Operational Costs Running a safer fleet can have a signif
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Vehicle Tracking Solutions
Published By: Verint     Published Date: May 14, 2020
Call recordings are a gold mine of rich insights about customer satisfaction and churn, competitive intelligence, service issues, agent performance and campaign effectiveness. Verint Systems Speech Analytics solution can reveal essential customer insight. Find out how in their eBook.
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Verint
Published By: Verint Systems UK     Published Date: Dec 03, 2019
As our lives become more connected and reliant upon technology, our expectations evolve – not just for how we interact with organisations, but also for how we work. The nine to five workdays are in the past. Now, organisations that restrict operating and service hours to this eight-hour window are almost the anomaly. Powered by social media, chatbots, artificial intelligence (AI) and contact centres across time zones, customer engagement is always-on. If customers have a question, or a problem, they want it fixed now. If they cannot get what they want, then the likelihood of them going to another brand or service increases dramatically.
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Verint Systems UK
Published By: Verint Systems UK     Published Date: Dec 03, 2019
Au fur et à mesure que notre vie devient plus connectée et dépendante de la technologie, nos attentes évoluent, non seulement en ce qui concerne notre façon d’interagir avec les entreprises, mais également en ce qui concerne notre façon de travailler. Les journées de travail de 9 à 17 h appartiennent au passé. Aujourd’hui, les entreprises qui limitent les heures d’ouverture et de service à cette tranche de huit heures sont presque une anomalie. Alimentée par les médias sociaux, les chatbots, l’intelligence artificielle (IA) et les centres d’appel à travers les fuseaux horaires, l’implication client est toujours connectée. Si les clients ont une question ou rencontrent un problème, ils veulent une solution immédiate. S’ils ne peuvent pas obtenir ce qu’ils veulent, la probabilité qu’ils se dirigent vers une autre marque ou un autre service augmente significativement.
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Verint Systems UK
Published By: Veritas     Published Date: May 12, 2016
Nearly 70% of all stored data contains no legal, regulatory, or business value. Intelligence about your information’s age, location, and ownership provides the roadmap to effective decision-making.
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Veritas
Published By: Vertica     Published Date: Aug 15, 2010
If you are responsible for BI (Business Intelligence) in your organization, there are three questions you should ask yourself: - Are there applications in my organization for combining operational processes with analytical insight that we can't deploy because of performance and capacity constraints with our existing BI environment?
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business intelligence, vertica, aggregated data, olap, rolap, sql, query, data warehouse, oltp
    
Vertica
Published By: Vertica     Published Date: Dec 01, 2008
Cloud computing is ushering in a new era of analytic data management for business intelligence (BI) by enabling organizations to analyze terabytes of data faster and more economically than ever before. The key change: cloud database software is provisioned within minutes, without data center overhead, and it's licensed on an on-demand basis.
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vertica, ec2, elastic, cloud computing, ad-hoc, business intelligence, cloud, cloudbased applications, analytic, saas, dbms, mpp
    
Vertica
Published By: Vertica     Published Date: Feb 01, 2010
How the Vertica Analytic Database is powering the new wave of commercial software, SaaS and appliance-based applications and creating new value and competitive differentiation for solution developers and their customers.
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vertica, ec2, cdr, elastic, saas, cloud computing, data management, ad-hoc, business intelligence, cloud, cloudbased applications, analytic, saas, dbms, mpp
    
Vertica
Published By: Vertica     Published Date: Aug 16, 2010
The Vertica Analytic Database is the only database built from scratch to handle today's heavy business intelligence workloads. In customer benchmarks, Vertica has been shown to manage terabytes of data running on extraordinarily low-cost hardware and answers queries 50 to 200 times faster than competing row-oriented databases and specialized analytic hardware. This document summarizes the key aspects of Vertica's technology that enable such dramatic performance benefits, and compares the design of Vertica to other popular relational systems.
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vertica, ec2, elastic, cloud computing, workflow, benchmark, projections, ad-hoc, business intelligence, cloud, cloudbased applications, analytic, saas, dbms, mpp
    
Vertica
Published By: Vertica     Published Date: Feb 20, 2010
For over a decade, IT organizations have been plagued by high data warehousing costs, with millions of dollars spent annually on specialized, high-end hardware and DBA personnel overhead for performance tuning. The root cause: using data warehouse database management (DBMS) software, like Oracle and SQLServer that were designed 20-30 years ago to handle write-intensive OLTP workloads, not query-intensive analytic workloads.
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vertica, ec2, cdr, elastic, saas, cloud computing, data management, ad-hoc, business intelligence, cloud, cloudbased applications, analytic, saas, dbms, mpp
    
Vertica
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