real time customer service

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Published By: Aprimo     Published Date: May 01, 2012
The real-time buzzword is back. Marketers, vendors, and service providers use this term in a variety of scenarios to describe technologies, analytics, customer service, and processes. In this report, Forrester outlines how firms should evaluate the need to build an agile and real-time environment using a combination of analytics, technology, and business processes.
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aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo
Published By: Attunity     Published Date: Nov 15, 2018
With the opportunity to leverage new analytic systems for Big Data and Cloud, companies are looking for ways to deliver live SAP data to platforms such as Hadoop, Kafka, and the Cloud in real-time. However, making live production SAP data seamlessly available wherever needed across diverse platforms and hybrid environments often proves a challenge. Download this paper to learn how Attunity Replicate’s simple, real-time data replication and ingest solution can empower your team to meet fast-changing business requirements in an agile fashion. Our universal SAP data availability solution for analytics supports decisions to improve operations, optimize customer service, and enable companies to compete more effectively.
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Attunity
Published By: AWS     Published Date: Apr 27, 2018
Until recently, businesses that were seeking information about their customers, products, or applications, in real time, were challenged to do so. Streaming data, such as website clickstreams, application logs, and IoT device telemetry, could be ingested but not analyzed in real time for any kind of immediate action. For years, analytics were understood to be a snapshot of the past, but never a window into the present. Reports could show us yesterday’s sales figures, but not what customers are buying right now. Then, along came the cloud. With the emergence of cloud computing, and new technologies leveraging its inherent scalability and agility, streaming data can now be processed in memory, and more significantly, analyzed as it arrives, in real time. Millions to hundreds of millions of events (such as video streams or application alerts) can be collected and analyzed per hour to deliver insights that can be acted upon in an instant. From financial services to manufacturing, this rev
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AWS
Published By: Cisco EMEA     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
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Cisco EMEA
Published By: Esker     Published Date: Jan 08, 2019
It seems like most vendors offer a single solution meant to appease every AR department … but that’s not what you need. You need a solution built for you — not for everybody. In this eBook, you’ll get tips for picking the perfect solution for your company to automate what needs automating in your AR department while: • Increasing visibility with real-time metrics & reporting • Boosting productivity by eliminating tedious tasks • Providing customers with a self-service portal
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Esker
Published By: Flexential     Published Date: Jan 31, 2020
Software, IT and computer services firms are among the leaders in edge data storage and processing, with a combined 68% of companies processing data at the edge, either on the data-generating device or on nearby IT infrastructure. As IoT continues to take shape, organizations will develop a better understanding of the demand for real-time data on devices. The top concerns of software, IT and computer services firms when selecting the location of data and applications include supporting demand for low-latency connectivity to devices, security of data, cost to store and transport data, and preparing for what lies ahead. The need for proximity to customers will create a requirement for cost-effective, multi-geography footprints, with a growing focus on secondary markets as demand for devices develops. Software, IT and computer services firms will find that colocation facilities are most likely to serve the current need while positioning them for the changes that could lie ahead.
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Flexential
Published By: Genesys     Published Date: Mar 01, 2013
webRTC will change real-time communication and revolutionize the future of customer service.
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genesys, free live event, custom service, march 14th, google chrome for business, business technology
    
Genesys
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: Infor     Published Date: Aug 04, 2011
This white paper provides an overview of the benefits that ASICS achieved by implementing Infor WMS.
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infor, asics, scm, real-time, real-time visibility, enterprise business software, infor wms, customer relationship management
    
Infor
Published By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement
    
Interactive Intelligence
Published By: Kustomer     Published Date: Nov 04, 2019
Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. Download to learn more
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
The 2019 customer service report explores the findings from a recent survey on what consumers expect from customer service, and the impact of bad support. Download to learn more.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”
    
Kustomer
Published By: Larsen & Toubro Infotech(LTI)     Published Date: May 21, 2019
The Scandinavian commercial vehicle manufacturer wanted better uptime and reduction of vehicle on road (VOR), and also provide real-time feedback and visibility to their customers. LTI helped streamline analytics to detect exceptions and create actionable and achievable high scalability with microservices and serverless architecture. Download full case study
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Larsen & Toubro Infotech(LTI)
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jul 11, 2019
The Scandinavian commercial vehicle manufacturer wanted better uptime and reduction of vehicle on road (VOR), and also provide real-time feedback and visibility to their customers. LTI helped streamline analytics to detect exceptions and create actionable and achievable high scalability with microservices and serverless architecture. Download full case study
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Larsen & Toubro Infotech(LTI)
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: McAfee     Published Date: Oct 28, 2014
For SIEM to help usher in more effective security and risk management strategies—particularly related to threat mitigation, embracing trends, and aligning with business priorities—these five business issues must be addressed. McAfee spoke with SIEM users and this brief lists those top issues along with corresponding customer case studies and use cases.
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big security data, situational awareness, real-time context, management ease, integrated security, siem, mcafee, risk management strategies
    
McAfee
Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
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contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
Oracle
Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
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contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
Oracle
Published By: Oracle Corp.     Published Date: Sep 07, 2012
When Jurlique realized it needed to automate its online ordering process to cut down transaction processing time and deliver a better service to its customers, they decided to create a streamlined service-oriented architecture framework.
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case study, jurlique, service-oriented architecture, soa, oracle
    
Oracle Corp.
Published By: Panasonic Business Mobility Solutions     Published Date: Feb 08, 2017
Automotive and Large Equipment Service professionals need to be mobile - in the field diagnosing and solving customer equipment operation issues – fast. These highly skilled technicians and mechanics need reliable, quick access in real time to vehicle and customer information and service diagnostics systems.
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Panasonic Business Mobility Solutions
Published By: Rackspace - Google Cloud     Published Date: Nov 20, 2019
Traditional retailers seeking to digitalize their brand connections to customers, do so with Eagle Eye AIR, a SaaS platform for creating intelligent, real-time digital and mobile solutions for promotions, loyalty programs, rewards and more. With rapid business growth, the volumes of transactions processed per second are constantly being rewritten – yet, its customers’ transactional throughput keeps running smoothly – which is all thanks to the successful migration of its dedicated infrastructure to Google Cloud Platform (GCP). Being a longstanding customer of Rackspace, Eagle Eye trusted the Rackspace Managed Services team in providing expert guidance for every stage of its migration project – which is part of a bigger exercise to transform its technical capabilities. The experience and guidance demonstrated by Rackspace allowed Eagle Eye to garner cross-functional support from across its business – leading to a cloud-based AIR platform that can process 3,000 API requests per secon
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Rackspace - Google Cloud
Published By: Tavant Technologies     Published Date: Jun 09, 2011
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
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field service mobility
    
Tavant Technologies
Published By: TIBCO Software     Published Date: May 06, 2020
The insurance industry continues to undergo significant transformation, with new technologies, business models, competitors, and more demanding customers. Insurers are challenged to innovate, rapidly enter new markets, manage risk more effectively, and deliver a world-class and personalized customer experience on demand—all while building for a digital future, running the business and transforming legacy systems and processes. TIBCO helps you to innovate and accelerate operations with the latest AI and data science technology in a single platform for all your users. It's a platform that helps users collaborate and quickly implement most changes in less than a day, for solutions, including but not limited to: Real-time dynamic quoting and pricing Customer segmentation Marketing suggestions & next best action Proactive customer service Claims and renewals triage Risk management Fraud identification Download this whitepaper to learn more.
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TIBCO Software
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