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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Workday Nordics     Published Date: Sep 19, 2018
If you want to move key applications to the cloud but don't know the best way to do it, this report is for you. Get insight and best practices from nearly 450 IT leaders across the globe who have successfully made a smooth migration. Download the report.
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workday, workday technology, digital strategy, cloud solutions
    
Workday Nordics
Published By: Workday DACH     Published Date: Sep 25, 2018
Kundenspezifische Anpassungen sind grundsätzlich nicht schlecht. Schenkt man jedoch den Beschwerden von IT-Verantwortlichen Glauben, verwandeln sie sich allzu häufig in einen teuren und aufwendigen Albtraum aus Patches, Rückcodierung und Hindernissen, die einem Upgrade der Software im Wege stehen. Dies war keineswegs so beabsichtigt. Die Idee der kundenspezifischen Anpassung entstammt dem Wunsch der Anbieter, eine Vielzahl von Geschäftsmodellen zu unterstützen. Jedes Unternehmen ist einzigartig in seinen spezifischen IT-Anforderungen. Und jedes Unternehmen wünscht sich die Flexibilität, seine Systeme bedarfsgerecht zuzuschneiden.
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Workday DACH
Published By: Workday DACH     Published Date: Sep 25, 2018
Während viele Unternehmen immer noch nicht recht wissen, was digitaler Wandel für sie bedeutet, ist es klar, dass CIOs die einmalige Gelegenheit haben, die Innovation für ihre Unternehmen anzuführen. In diesem Bericht werfen wir einen genaueren Blick auf den digitalen Wandel aus der Sicht des CIO, werden den Begriff definieren und uns mit den Schritten zur erfolgreichen Umsetzung befassen. Lesen Sie den Bericht, um Erkenntnisse von aktuellen und ehemaligen CIOs, Wissenschaftlern, Branchenexperten und anderen zu erhalten, die das Entstehen des digitalen Wandels miterlebt haben und wissen, was zum Erfolg notwendig ist.
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workday, workforce technology, digital strategy
    
Workday DACH
Published By: ipoque     Published Date: Oct 04, 2018
The SD-WAN market is growing fast, but so is competition. In such a competitive environment, SD-WAN vendors need to offer products with unique features and capabilities in order to stand out. Real-time application visibility powered by deep packet inspection (DPI) software can be the decisive element in achieving them. This whitepaper highlights the key value of DPI software, which is enabling advanced SD-WAN analytics and security features.
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dpi, deep packet inspection, sd-wan, analytics, network analytics, traffic analytics
    
ipoque
Published By: Workday UK     Published Date: Sep 18, 2018
If you want to move key applications to the cloud but don't know the best way to do it, this report is for you. Get insight and best practices from nearly 450 IT leaders across the globe who have successfully made a smooth migration. Download the report.
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Workday UK
Published By: Workday     Published Date: Sep 19, 2018
If you want to move key applications to the cloud but don't know the best way to do it, this report is for you. Get insight and best practices from nearly 450 IT leaders across the globe who have successfully made a smooth migration. Download the report.
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Workday
Published By: Cisco     Published Date: Oct 08, 2018
Cisco DNA takes a software-delivered approach to automating and assuring services across your campus, WAN, and branch networks. Based on an open and extensible platform, DNA allows you to build value on the network, so you can streamline operations and facilitate IT and business innovation.
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networking, intent-based networking, gartner, wan, network, innovation, digital, digital network, digital transformation
    
Cisco
Published By: Monetate     Published Date: Oct 05, 2018
So you’re thinking about personalisation. Great. You’ve come to the right place. Your timing is good, too. FitForCommerce found that 71% of shoppers agree personalisation makes it easier to find the products that they want to buy. And when products are easy to buy, you can sell more of them. But deciding you want to personalise the shopping experience for your customers is just the beginning. You also need an agile software partner to help you deliver that experience, so you can quickly respond to changing customer behaviours and preferences. To get the most value out of your potential software partner, we recommend you ask tough questions to make sure your investment will help you meet your business goals. Here are our top nine questions to ask a potential personalisation partner.
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Monetate
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
Despite being knowledgeable about their industry and experienced in running their organizations, the majority of business users lack expertise in analytics and visualization techniques—but that doesn't stop them from wanting to have a go. But making tools easier and more widely accessible is only part of the answer. A better approach is to work both sides of the gap. To make tools that can empower business users to discover and unlock value in their data—and that extend capabilities for experts, so they can share the analytics workload, improve efficiency, and focus on higher level work.
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TIBCO Software APAC
Published By: Here Technologies     Published Date: Sep 26, 2018
More than half the world’s population now lives in towns and cities, putting pressure on current infrastructures. As a fast-growing city, Chicago wanted to harness enormous advances in technology to improve quality of life. It created City Tech Collaborative/City Digital. HERE joined the collaborative in October 2017 and this case study takes a brief look at the solutions it has already worked on, including easing congestion on Chicago Cubs games nights. HERE is one of the largest tech companies in Chicago, with more than 1,100 employees invested in it. They are committed to improving quality of life for themselves, their neighbors and future generations of Chicagoans.
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Here Technologies
Published By: Forcepoint     Published Date: Aug 31, 2018
À l'heure actuelle, toutes les entreprises distribuées ont pris connaissance des technologies réseau basées sur les logiciels. Le SD-WAN fait beaucoup de bruit surtout par rapport au MPLS, mais chaque innovation est toujours accompagnée de certaines idées fausses – cela fait partie du paysage technologique. Le SD-WAN peut-il remplacer Internet? Le SD-WAN peut-il se passer de matériel sur site ? En dehors du coût, est-ce vraiment mieux que le MPLS? Lisez ce livret pour obtenir des réponses à ces questions mais aussi pour en savoir plus sur les avantages et les limites du SD-WAN. Vous découvrirez comment Forcepoint peut vous aider à implémenter le SD-WAN sécurisé - la meilleure façon de répondre aux exigences des entreprises distribuées. Et on confirme – le SD-WAN est vraiment meilleur que le MPLS !
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Über alle Branchen hinweg sind Unternehmen heute ständig daran interessiert, die Produktivität zu steigern und Kosten zu senken. Softwaregestützte und herkömmliche Internetverbindungen spielen mittlerweile eine wichtige Rolle beim Erreichen beider Ziele: SD-WAN (Abkürzung für Software-Defined Wide Area Networking, softwaredefinierte Weitverkehrsvernetzung) stellt ein revolutionäres Konzept zur Verbindung von Standorten dar.
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Eine Firma ist nur so handlungsfähig wie ihr Netzwerk. Änderungen an der Netzwerkarchitektur sind daher riskant. Verbesserungen an der Sicherheit eines IT-Netzwerkes bedeuten oft schlechtere Netzwerk-Performance und umgekehrt. Vor allem, wenn Netzwerke nicht konsistent sind und dadurch der Verwaltungsaufwand sehr hoch ist, sollte man über eine Neuplanung nachdenken. „Modernizing the Distributed Enterprise Network“ untersucht wie die Forcepoint NGFW neue Standards setzt und somit die Digitale Transformation in Unternehmen voranbringt. Enterprise-grade SD-WAN connectivity. Implementieren und Verwalten von Unternehmensnetzwerken mit mehr als 1000 Standorten zentral von einer Konsole. Höchste Sicherheit ohne Einbußen bei der Performance und Zuverlässigkeit. Einfachste Implementierung und Verwaltung mit zentralem Management im Unternehmen. Zukunftssicher, agil und flexibel. Passt sich unterschiedlichen Anforderungen und Situationen an. Lesen Sie „Modernizing the Distributed Enterpri
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Indipendentemente dal settore industriale, , le imprese di oggi lottano costantemente per migliorare la propria produttività e per ridurre i costi. I software e le connessioni internet ora giocano un ruolo fondamentale nel raggiungere: SD-WAN (abbreviazione per rete ad ampio raggio definita da un software) rappresenta un’idea rivoluzionaria su come connettere diversi siti.
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Forcepoint
Published By: ServiceNow     Published Date: Sep 18, 2018
When a global transportation logistics provider wanted to improve support for its global network of branch offices in the Americas, Europe, and Asia, it used performance analytics to monitor and analyze the organization’s support processes. Not only did performance analytics dramatically increase visibility—allowing the company to move from monthly reports to on-demand performance dashboards—it also uncovered major process bottlenecks. In one case, resolving a single bottleneck increased efficiency by 17%, making support far more responsive while saving hundreds of hours of effort. Discover how ServiceNow Performance Analytics can benefit your business by downloading this white paper.
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performance, analytics, business, servicenow
    
ServiceNow
Published By: Workday     Published Date: Sep 14, 2018
Customer insight professionals won’t want to miss this Forrester report on professional services automation (PSA) tools. See how Workday and other vendors perform when it comes to functionality, vertical market focus, and more. Read the report to get an overview of 17 PSA providers, along with recommendations to help you find a vendor that fits your firm's needs.
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Workday
Published By: HireVue     Published Date: Aug 10, 2018
In retail, your people are your greatest asset. In this eBook you'll learn how to proactively drive revenue with recruiting, and how to prove the value of your efforts. Expect to learn: • 3 ways to calculate the ROI of your recruiting • How you can use the candidate experience to generate revenue • How to use the hiring process to decrease employee turnover • 2 approaches that remove the hiring burden on store managers Want to start driving revenue through your retail recruiting? Download the free eBook now!
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HireVue
Published By: Workday     Published Date: Sep 17, 2018
If you want to move key applications to the cloud but don't know the best way to do it, this report is for you. Get insight and best practices from nearly 450 IT leaders across the globe who have successfully made a smooth migration. Download the report.
Tags : 
    
Workday
Published By: Aryaka Networks     Published Date: Sep 06, 2018
Makino, a leader in manufacturing, required a global network to transfer massive amounts of data from their HQ to regional tech departments. Learn why Makino replaced their MPLS circuits with Aryaka.
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Aryaka Networks
Published By: Uberall     Published Date: Oct 08, 2018
Did you know that for 88% of shoppers, the first step to a local purchase is often an online search? If you want customers to find you, you must have a consistent, rich and engaging online brand that is equally optimized for both desktop and mobile SEO, and that contains long tail keywords for voice search assistants like Siri, Alexa, Cortana, and Google Voice. Be sure to claim and regularly maintain your listings for every widely used portal and social site, and create a separate locator page for every single location—so that you show up at the top of all local searches.
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mobile, shoppers, customers, seo, uberall, local marketing, location marketing, near me searches
    
Uberall
Published By: Monetate     Published Date: Oct 05, 2018
So you’re thinking about personalization. Great. You’ve come to the right place. Your timing is good, too. FitForCommerce found that 71% of shoppers agree personalization makes it easier to find the products that they want to buy. And when products are easy to buy, you can sell more of them. But deciding you want to personalize the shopping experience for your customers is just the beginning. You also need an agile software partner to help you deliver that experience, so you can quickly respond to changing customer behaviors and preferences. To get the most value out of your potential software partner, we recommend you ask tough questions to make sure your investment will help you meet your business goals. Here are our top nine questions to ask a potential personalization partner.
Tags : 
    
Monetate
Published By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
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voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture, tco, soa
    
NEC
Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, user experience, lan, wan, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
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