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Published By: Genesys     Published Date: Jan 15, 2020
La Internet ha abierto un abanico de oportunidades y de información nunca antes visto, además de brindar un gran nivel de conveniencia a los clientes. Esto ha impulsado a las empresas a actualizar sus estrategias de customer engagement. Uno de los cambios más significativos ha sido la cantidad cada vez mayor de canales que los clientes utilizan para contactarse con las empresas. Ahora, se comunican por correo electrónico, chat, redes sociales, SMS y servicios de mensajería. Dado que la conectividad móvil ha redoblado aún más la apuesta, los clientes esperan que los contactos y las respuestas sean en tiempo real. En este informe, Frost & Sullivan analiza el valor de la experiencia del cliente para los call centers medianos en relación con su impacto para el negocio, las prioridades, la madurez tecnológica y la forma en que miden sus iniciativas de CX. En este informe de investigación global, usted conocerá: Las tendencias que tienen una mayor repercusión en el negocio de los call ce
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Genesys
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 09, 2019
Tech advances like the cloud, mobile technology, and the app-based software model have changed the way today’s modern business operates. They’ve also changed the way criminals attack and steal from businesses. Criminals strive to be agile in much the same way that companies do. Spreading malware is a favorite technique among attackers. According to the 2019 Data Breach Investigations Report, 28% of data breaches included malware.¹ While malware’s pervasiveness may not come as a surprise to many people, what’s not always so well understood is that automating app attacks—by means of malicious bots —is the most common way cybercriminals commit their crimes and spread malware. It helps them achieve scale.
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F5 Networks Singapore Pte Ltd
Published By: TIBCO Software     Published Date: Mar 17, 2020
Your business teams need to manage and share vast amounts of data assets—master data, reference data, conformed dimensions, hierarchies, and metadata. The dynamism and sophistication of your data means you can no longer rely on simple office automation tools or outdated data management tools to manage these assets. You need TIBCO EBX™ software because it makes it so much easier to manage your data assets: Custom applications and purpose-built master data management (MDM) solutions are hard to change, but EBX software is flexible and agile. It uses a unique what-you-model-is-what-you-get design approach, with applications generated on-the-fly and fully configurable, eliminating the need for long, costly, and endless development projects. It includes all the enterprise-class capabilities you need to create data-driven applications. Data stewardship, workflow, data quality, and data integration are built right in. Get this whitepaper to explore all the features of EBX™ software and how i
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TIBCO Software
Published By: McAfee APAC     Published Date: Apr 19, 2020
Sensitive data resides across widely distributed environments; making the job of securing it increasingly complex, time-consuming and costly. The emergence of unified security solutions that tightly integrate largely siloed security products at the edge, promises to address today's highly convoluted data security infrastructure. Download the IDC Research Report and learn how to regain control over unstructured data, reduce hybrid complexity risks, and increase security awareness.
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McAfee APAC
Published By: McAfee EMEA     Published Date: May 12, 2020
Organizations are increasingly challenged by a lack of visibility into disparate resources and insufficient knowledge about the effectiveness of their existing security controls when managing data governance across hybrid cloud architectures. Enterprise security teams are also increasingly citing the growing complexity of their security solutions and the difficulty of integrating cloud components with existing security infrastructure. For example, nearly a quarter of the respondents to an IDC cloud security survey said they had changed their data loss prevention solution once or multiple times since first adopting a cloud architecture.
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McAfee EMEA
Published By: SAS     Published Date: Apr 20, 2020
A SAS Best Practices white paper The digital marketplace presents new challenges for marketers, yet provides the perfect canvas for creating personalized, relevant communications and developing deep relationships with customers based on ongoing interactions. This paper explores what customer “moments of truth” mean, and how understanding those moments of truth along the customer journey enables marketers to deliver the personalized, real-time responses that customers crave. You’ll also learn best practices on how customer experience optimization and digital marketing optimization can help marketers capitalize on moments of truth.
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SAS
Published By: Dell APAC     Published Date: May 29, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC
Published By: Dell APAC     Published Date: May 30, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC
Published By: Dell APAC     Published Date: May 30, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC
Published By: Dell APAC     Published Date: May 30, 2019
Digital transformation (DX) is reaching a macroeconomic scale. DX business objectives are balanced between tactical and strategic objectives and range from improvement in operational efficiencies and customer satisfaction to increasing existing product revenue to improving profit margins to launching new digital revenue streams. Successful DX relies on utilizing data for services as well as converting data into actionable insights. This reliance on data is contributing to a new digital era. 3rd Platform (cloud, social, mobile, and Big Data) computing is the underpinning of DX worldwide. It enables collection of a vast breadth of data sets and delivers the agility and efficiency needed to accelerate DX
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Dell APAC
Published By: Spectrum Enterprise     Published Date: Oct 29, 2018
Bandwidth. Speed. Throughput. These terms are not interchangeable. They are interrelated concepts in data networking that help measure capacity, the time it takes to get from one point to the next and the actual amount of data you’re receiving, respectively. When you buy an Internet connection from Spectrum Enterprise, you’re buying a pipe between your office and the Internet with a set capacity, whether it is 25 Mbps, 10 Gbps, or any increment in between. However, the bandwidth we provide does not tell the whole story; it is the throughput of the entire system that matters. Throughput is affected by obstacles, overhead and latency, meaning the throughput of the system will never equal the bandwidth of your Internet connection. The good news is that an Internet connection from Spectrum Enterprise is engineered to ensure you receive the capacity you purchase; we proactively monitor your bandwidth to ensure problems are dealt with promptly, and we are your advocates across the Internet w
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Spectrum Enterprise
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Automation is already pervasive in our lives—from tried-and-true mechanized assembly lines to the dawn of self-driving cars. But how can you use advanced forms of automation to improve your business processes? Download this starter guide for a detailed look at robotic process automation (RPA), a type of automation that can help you: Reduce costs Decrease errors Improve efficiency Boost productivity Also explore the definition and features of RPA, as well as the types of automation software.
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Automation Anywhere APAC
Published By: Lenovo     Published Date: Sep 10, 2019
¿Sabes por dónde corres más peligro? En la carrera por adelantarte a la competencia y transformar digitalmente tu empresa, surgen nuevas amenazas. Con ThinkShield de Lenovo tienes una solución completa y totalmente personalizable que protege tu negocio de forma integral. ¿Sabías que se necesitan 23 días de media para recuperarse de un ataque de ransomware1? Averigua por qué la seguridad informática es lo más importante, y punto. Descarga nuestra guía de soluciones > 1 IBM: 2017 Global CODB Report Final (en inglés) v
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Lenovo
Published By: Lenovo     Published Date: Sep 10, 2019
¿Sabes por dónde corres más peligro? En la carrera por adelantarte a la competencia y transformar digitalmente tu empresa, surgen nuevas amenazas. Con ThinkShield de Lenovo tienes una solución completa y totalmente personalizable que protege tu negocio de forma integral. El coste medio de una filtración de datos es de más de 4 millones de dólares. Descubre cómo afecta a tu crecimiento invertir en seguridad. Descarga la infografía >
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Lenovo
Published By: Lenovo     Published Date: Sep 10, 2019
¿Sabes por dónde corres más peligro? En la carrera por adelantarte a la competencia y transformar digitalmente tu empresa, surgen nuevas amenazas. Con ThinkShield de Lenovo tienes una solución completa y totalmente personalizable que protege tu negocio de forma integral. Un 48 % de las filtraciones se deben a errores humanos2. Averigua cómo proteger tu negocio de los despistes de tus empleados. Descarga nuestra guía informativa > 2 Kaspersky: «Guía práctica de seguridad de TI para pequeñas empresas». https://go.kaspersky.com/rs/802-IJN-240/images/Small_Business_Practical_Guide.pdf?aliId=466030355 [Nota: Falta la ese de «Kaspersky» en el texto de la guía informativa. ]
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Lenovo
Published By: HERE Technologies     Published Date: Apr 04, 2019
Artificial Intelligence (AI) has already begun to improve targeting, segmentation, media buying and planning in the advertising industry. AI algorithms can extract complex patterns from vast numbers of data points, and in so doing, are able to self-correct and learn patterns. The revenue potential that improved personalization, segmentation and targeting that AI provides to marketers is huge. At HERE Technologies, we are placing AI and machine learning at the center of our products and services. We see the opportunity in automated machine learning to enrich the targeting and effectiveness of mobile advertising campaigns in real time. But the outcome of implementing such technology depends on the quality of data being fed into it from the outset. AI wouldn’t be as helpful if it’s being used alongside questionable location data or audience data. HERE’s location data provides a strong thread that can be woven throughout every stage of the media buying process, offering more context and
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location data, ad tech, location targeting
    
HERE Technologies
Published By: HERE Technologies     Published Date: Oct 23, 2019
Artificial Intelligence (AI)has already begun to improve targeting, segmentation, media buying and planning in the advertising industry. AI algorithms can extract complex patterns from vast numbers of data points, and in so doing, are able to self-correct and learn patterns. The revenue potential that improved personalization, segmentation and targeting that AI provides to marketers is huge. At HERE Technologies, we are placingAI and machine learning at the center of our products and services. Wesee the opportunity in automated machine learning to enrich the targeting and effectiveness of mobile advertising campaigns in real time. But the outcome of implementing such technology depends on the quality of data being fed into it from the outset. AI wouldn’t be as helpful if it’s being used alongside questionable location data or audience data. HERE’s location data provides a strong thread that can be woven throughout every stage of the media buying process, offering more context and ta
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HERE Technologies
Published By: Cisco EMEA     Published Date: Dec 13, 2017
Modern networks are vast and complex, spanning the globe to make information available to everyone within an organization and have begun to encompass new areas of technology. The Internet has unlocked tremendous new capabilities and technologies, but these innovations require persistent and reliable network connectivity. Salesforce’s© Customer Relationship Management (CRM) cloud product for example is now widely used by businesses for its significantly lower cost and overhead when compared to on-premise predecessors. The cloud is driving an insatiable demand for faster, more reliable network access, and for IT organizations the pressure is on.
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connectivity, network, management, configuration, security, reliability, meraki
    
Cisco EMEA
Published By: Cisco EMEA     Published Date: Mar 05, 2018
Modern networks are vast and complex, spanning the globe to make information available to everyone within an organization and have begun to encompass new areas of technology. The Internet has unlocked tremendous new capabilities and technologies, but these innovations require persistent and reliable network connectivity. Salesforce’s© Customer Relationship Management (CRM) cloud product for example is now widely used by businesses for its significantly lower cost and overhead when compared to on-premise predecessors. The cloud is driving an insatiable demand for faster, more reliable network access, and for IT organizations the pressure is on.
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management, scalability, business, enterprise, technology
    
Cisco EMEA
Published By: Vmware     Published Date: Nov 01, 2019
En los próximos cinco años, los directores de informática (CIO) europeos dirigirán a sus empresas hacia maneras radicalmente nuevas de hacer negocios
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Vmware
Published By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
To overcome the challenges and risks of the digital era, while positioning their businesses for success, SMBs need to partner with professional services organizations with the expertise that can safely guide them through achieving the following six key IT business initiatives: Data mobility A strong information security framework (for external and internal threats) 24x7 application availability Scalable infrastructure Pervasive, end-to-end data protection End-to-end professional services
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
One of the few places that pervasive Wi-Fi is not found these days is in US Federal Government office buildings and military bases. Government IT departments explain this lack of modern technology by pointing to Information Assurance (IA) departments who block their planned deployments because of security concerns. IA departments, on the other hand, point to unclear rules, regulations, and policies around Wi-Fi use which prevent them from making informed risk decisions.
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government it, modern technology, data security, risk reduction
    
Hewlett Packard Enterprise
Published By: Cisco EMEA     Published Date: Nov 08, 2018
Modern networks are vast and complex, spanning the globe to make information available to everyone within an organization and have begun to encompass new areas of technology. The Internet has unlocked tremendous new capabilities and technologies, but these innovations require persistent and reliable network connectivity. Cisco Meraki offers a comprehensive portfolio of cloud-managed IT solutions designed to work together to help deliver a modern network that is powerful, reliable, and easy to manage. This whitepaper discusses modern IT trends and explores how the Cisco Meraki portfolio of IT solutions work together to help deliver reliable, pervasive connectivity for the modern business.
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Cisco EMEA
Published By: Cisco EMEA     Published Date: Nov 08, 2018
Enterprise IT is changing. It’s evolving from a rigid, static, manually configured and managed architecture to one where connectivity is dynamic, application services are on demand, and processes are automated. Enterprise networking is evolving along with IT. This has been evident in the past several years in initiatives such as enterprise digitization and as-a-service consumption models, as well as their enablers, including BYOD, IoT and cloud. Add to this, all of the security implications of each initiative. The purpose of this paper is to assess the switching requirements for next-generation campus networks incorporating wired switches, wireless LANs and WAN routers in an intuitive, intent-based network supporting cloud, mobility, IoT and digitization, with pervasive security.
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Cisco EMEA
Published By: Cisco EMEA     Published Date: Dec 11, 2018
Modern networks are vast and complex, spanning the globe to make information available to everyone within an organization and have begun to encompass new areas of technology. This whitepaper discusses modern IT trends and explores how the Cisco Meraki portfolio of IT solutions work together to help deliver reliable, pervasive connectivity for the modern business.
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Cisco EMEA
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