support center

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Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
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8x8, cloud contact center, remote work, scalability, cloud computing
    
8x8 Inc.
Published By: Veeam '18     Published Date: May 01, 2019
VMware Cloud su Amazon Web Services (AWS) è un servizio on-demand che ti consente di eseguire applicazioni in ambienti cloud basati su vSphere con l’accesso a un’ampia gamma di servizi AWS. Supportato dalla VMware Cloud Foundation, questo servizio integra vSphere, vSAN e NSX insieme alla gestione di VMware vCenter ed è ottimizzato per l’esecuzione su un’infrastruttura AWS, dedicata, elastica e bare metal. Grazie a VMware Cloud su AWS, i team IT possono gestire le risorse basate sul cloud con strumenti VMware a loro familiari. Questa panoramica della soluzione offre una descrizione di come il supporto Veeam su AWS consente ai clienti di accelerare l’adozione delle implementazioni di cloud ibrido con la possibilità di copiare, replicare o migrare i carichi di lavoro sul cloud AWS in modo semplice ed efficiente e sfruttare gli investimenti esistenti nelle tecnologie Software-Defined Data Center (SDDC) di VMware.
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Veeam '18
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: HP     Published Date: Jul 29, 2008
This white paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth. Learn about the 4 key factors which should influence your data center transformation strategy. See first hand how HP embarked on a three-year transformation program for its own data centers. This ambitious program involved rationalizing 85 data centers into just six global ones- with tangible and measurable benefits.
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network management, data center, datacenter, mission critical
    
HP
Published By: HP Data Center     Published Date: Mar 25, 2009
The need for reliable data centers is growing, especially in the small to medium sized business market.  So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate.  How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost?  Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
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data center costs, hp data center, tco, total cost of ownership, price of data centers, it spending, it architecture, insource
    
HP Data Center
Published By: Citrix Systems     Published Date: Nov 23, 2015
Citrix NetScaler is helping prepare enterprises for today’s network challenges while supporting modern virtual, cloud, mobile, social and big data environments. For more information on ADCs, and the cutting edge benefits of NetScaler, read the Network World QuickPulse report, "Take a Load Off Your Data Center"
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citrix, data center, netscaler, adc, networks, networking, storage, data management
    
Citrix Systems
Published By: Dell     Published Date: Sep 12, 2013
Organizations everywhere are turning to virtualization, cloud computing, and mobile technologies to support anytime, anywhere access to today’s work load intensive, data-heavy applications. Dell PowerEdge 12th generation servers—built for high performance, 24/7 availability, and uncompromised reliability—can help IT organizations deliver the benefits of these transformative technologies.With cost-saving power, cooling, space, and management efficiencies, Dell’s new servers offer data centers unparalleled performance, efficiency, and reliability for a diverse range of enterprise applications.
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data center, dell poweredge 12th generation servers, virtualization, cloud computing, mobile technologies, data-heavy applications, cost-saving power, management efficiencies
    
Dell
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
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contact center, global economy, customer support, cloud offerings, 8x8
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Genesys     Published Date: Jun 27, 2019
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech. There are many things to consider including: Infrastructure, both aging and new Existing tech and limitations IT support Users, training and business needs This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
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Genesys
Published By: NTR Global     Published Date: Nov 24, 2008
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.
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ntr global, remote support solution, customer support, total support solution, virtual support center, crm, ntrglobal, networking
    
NTR Global
Published By: EMC Corporation     Published Date: Dec 08, 2014
Traditional methods for provisioning and maintaining storage resources are no longer sufficient to achieving business goals due to the fact that technology layers mask the relationship of application workloads to the physical storage devices that support them. The broad adoption of disruptive technologies - including cloud, virtualization, mobility, software-defined data centers, and big data - have introduced new and more challenging requirements for enterprise IT. Find our more in this whitepaper.
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cloud, big data, software-defined data, virtualization, storage, mobility, it management
    
EMC Corporation
Published By: Comcast Business     Published Date: Mar 24, 2015
Today’s K-12 schools are hungry for bandwidth. The reason is clear: highperforming, reliable and easily expanded network services support the latest classroom innovations, including videoconferencing, 1:1 computing, distance learning and modern learning management systems. It’s no surprise then that progressive educators now see a direct link between the overall success of their school districts and access to high-capacity networks. This emerged as a clear trend in new research by the Center for Digital Education (CDE) — a commanding 98 percent of administrators and IT representatives said the future of K-12 education hinges on ubiquitous connectivity. This white paper lays a framework for planning and implementing high-performance networks. In addition to explaining why now’s the time to plan network upgrades, this paper answers one of the fundamental questions asked by IT managers at schools everywhere: “How much network capacity will we actually need?”
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education, network modernization, high-performance networks, bandwith, classroom innovations, networking, it management
    
Comcast Business
Published By: NetApp     Published Date: Sep 30, 2013
"As the rapid rise in the number of mobile devices and users creates an explosion in data and virtual machine instances, datacenter transformation becomes imperative for many enterprises. It is essential enterprises move to consolidate resources and cut both capital and operating costs while still providing support for distributed applications. This brief white paper delves into a Q&A with Eric Sheppard, research director of IDC’s Storage Software program, on integrated systems and whether you should buy compute, network, and storage resources together. Read on as you will discover: What integrated systems are, and its benefits The differences between an integrated platform and integrated infrastructure How datacenters are leveraging these new systems today And more" NetApp Privacy Policy
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storage infrastructure, clustered storage, technology, scalability, application, storage solution, non-disruptive operations
    
NetApp
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
As organizations prioritize digital transformation initiatives, many are finding that legacy networks are holding them back. To support new business models, cloud adoption, and an explosion in connected devices, modern networks must support interoperability across data centers, multiple clouds, branch locations, and edge devices. Applications now run at every point on this spectrum, and they are critical to businesses’ ability to win in hypercompetitive marketplaces. Yet, even as business success has become more dependent on this new architecture, and the amount of data flowing across connections has increased, many organizations still lack a unified approach to management, automation, and security.
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virtual cloud network, cloud adoption, data automation
    
VMware SD-WAN by VeloCloud
Published By: Pure Storage     Published Date: Apr 15, 2019
This year, businesses will increasingly turn to AI to power their business transformation. Machine learning and deep learning workloads are quickly becoming a mission-critical workload in the enterprise data center. As an IT leader, are you ready for the impending wave of AI applications that will demand new approaches to computing, storage and networking? Do you have the right strategy for scaling AI workload in your data center? We’ll introduce you to the IT visionaries who have made it happen. In this webinar we’ll explore how one IT leader accelerated his company’s success with an AI infrastructure strategy, sharing their best practices and insights. By watching this webinar, you'll learn: - Why it’s now critical for enterprise IT to have an AI infrastructure strategy that supports the business - Explore one IT leader’s experience developing and implementing a best-of-breed platform for scaling AI workload in the data center - Gain insights that can drive your AI infrastructur
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Pure Storage
Published By: Code42     Published Date: Mar 31, 2017
Today’s enterprise is vastly different than five years ago: 75 percent of the workforce is mobile, 90 percent of companies support Mac devices, five malware attacks happen every second and half of enterprise data lives outside the data center. As everything around you changes, you’re expected to support the enterprise with flat budgets and static head counts. Endpoint backup enables you to protect enterprise data and mitigate the growing risk of data loss, ransomware and insider threat.
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Code42
Published By: IBM Corp     Published Date: May 31, 2011
Servers are the foundation of a dependable IT infrastructure. You need your IT to be reliable, flexible and ready to support your business through changing times. Read this white paper to see how IBM System x and IBM BladeCenter servers can offer an outstanding platform for virtualization and consolidation.
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ibm global business services, aditya famwal, mark t. chapman, midsize businesses, performance management, cost reduction, ibm system x, ibm bladecenter server
    
IBM Corp
Published By: IBM Software     Published Date: Jul 06, 2011
Learn why you should keep your software subscription up to date.
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ibm, tivoli, software subscription and support, renewal, bill kribbs, laura sanders, risk compliance, search
    
IBM Software
Published By: CDW     Published Date: Mar 31, 2015
Organizations face a challenging deadline as the end of support for Windows Server 2003 nears, but they also have an opportunity for data center transformation. Download this infographic to learn more.
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windows server 2003, microsoft, server migration, workloads, applications, security, it management, knowledge management
    
CDW
Published By: CDW     Published Date: Apr 04, 2016
Open Compute has had a significant impact on the thinking about data center design. Until now, the focus has been on systems at the rack level, leaving unanswered questions about the power infrastructure upstream of the rack. In this paper, we address critical questions about the implications of Open Compute on the upstream power infrastructure, including redundancy, availability, and flexibility. We introduce simplified reference designs that support OCP and provide a capital cost analysis to compare traditional and OCP-based designs. We also present an online TradeOff Tool that allows data center decision makers to better understand the cost differences and cost drivers to various architectures.
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data, application performance, data protection, performance optimization, data center, infrastructure management, data management
    
CDW
Published By: CDW     Published Date: Aug 04, 2016
See how we can help you build a data center solution that supports today’s demands and positions your organization for success. Your current data center could be holding you back more than you realize. In today’s fast-paced world, some of your most critical operations revolve around technology. And for those systems to work, you need an infrastructure that’s ready to support your changing workloads and organizational needs. At CDW, we bring you the solutions and the support you need to further your goals. We can assess your environment, design the best approach, deploy your solution and manage it throughout its lifecycle. Because with a flexible, resilient and efficient data center, you can support flexibility, resiliency and efficiency throughout your organization.
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technology, best practices, productivity, data, competitive advantage, business technology, data center
    
CDW
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