support center

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Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Cisco and NVIDIA Corporation     Published Date: May 06, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap.
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Cisco and NVIDIA Corporation
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: F5 Networks Inc     Published Date: Apr 18, 2012
Efforts to reduce capital and operating expenditures by consolidating data centers can fail if applications and network are not optimized. Learn about a consolidation strategy that goes beyond centralizing servers, routers, software, and switches to solve multiple business problems.
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data center consolidation, data center virtualization, data center strategies, centralizing services, dynamic data centers, data center transformation, data center network, application delivery, network optimization, data center costs, business technology
    
F5 Networks Inc
Published By: Riverbed Technology, Inc.     Published Date: Apr 22, 2014
In this Taneja Group Product Profile we review Riverbed’s SteelFusion (formerly Granite), and examine how it marries together multiple technical advances to deliver innovative branch converged infrastructure. SteelFusion supports distributed IT by addressing traditional branch challenges – providing simplified deployment, resiliency in the face of network issues, improved protection, fast recovery from the central datacenter, and a greatly lowered OPEX.
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riverbed, branch office recovery, branch office, data loss, risk aversion, backup recovery, virtual servers, branch operations, technology challenges, it management, data management
    
Riverbed Technology, Inc.
Published By: CodeBaby     Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
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online self-service, customer experience, customer service, intelligent virtual assistants, conversion optimization, tech support, crm, web self-service, contact center management, virtual agent, knowledgebase, ecommerce, mcommerce, live chat, website optimization, multi-channel branding, business technology
    
CodeBaby
Published By: Citrix     Published Date: Nov 04, 2015
More and more, your customers are connecting to your products and services on their mobile devices. So if your goal is to provide great customer service, that’s where you need to be: in the app, interacting with customers. Join this webinar to hear industry experts discuss how in-app support will be the next era of customer service. Emerging mobile technologies are posing new challenges and opportunities — are you and your support team prepared? Attend this live webinar to learn: • Ways to evaluate your support center for the mobile world • How new technologies will impact the customer service industry • Why your customer service should offer in-app support options • And more…
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Citrix
Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
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8x8, cloud contact center, remote work, scalability, cloud computing
    
8x8 Inc.
Published By: Veeam '18     Published Date: May 01, 2019
VMware Cloud su Amazon Web Services (AWS) è un servizio on-demand che ti consente di eseguire applicazioni in ambienti cloud basati su vSphere con l’accesso a un’ampia gamma di servizi AWS. Supportato dalla VMware Cloud Foundation, questo servizio integra vSphere, vSAN e NSX insieme alla gestione di VMware vCenter ed è ottimizzato per l’esecuzione su un’infrastruttura AWS, dedicata, elastica e bare metal. Grazie a VMware Cloud su AWS, i team IT possono gestire le risorse basate sul cloud con strumenti VMware a loro familiari. Questa panoramica della soluzione offre una descrizione di come il supporto Veeam su AWS consente ai clienti di accelerare l’adozione delle implementazioni di cloud ibrido con la possibilità di copiare, replicare o migrare i carichi di lavoro sul cloud AWS in modo semplice ed efficiente e sfruttare gli investimenti esistenti nelle tecnologie Software-Defined Data Center (SDDC) di VMware.
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Veeam '18
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: HP     Published Date: Jul 29, 2008
This white paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth. Learn about the 4 key factors which should influence your data center transformation strategy. See first hand how HP embarked on a three-year transformation program for its own data centers. This ambitious program involved rationalizing 85 data centers into just six global ones- with tangible and measurable benefits.
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network management, data center, datacenter, mission critical
    
HP
Published By: HP Data Center     Published Date: Mar 25, 2009
The need for reliable data centers is growing, especially in the small to medium sized business market.  So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate.  How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost?  Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
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data center costs, hp data center, tco, total cost of ownership, price of data centers, it spending, it architecture, insource, outsource, build, lease, networking, it management
    
HP Data Center
Published By: Citrix Systems     Published Date: Nov 23, 2015
Citrix NetScaler is helping prepare enterprises for today’s network challenges while supporting modern virtual, cloud, mobile, social and big data environments. For more information on ADCs, and the cutting edge benefits of NetScaler, read the Network World QuickPulse report, "Take a Load Off Your Data Center"
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citrix, data center, netscaler, adc, networks, networking, storage, data management, business technology
    
Citrix Systems
Published By: Dell     Published Date: Sep 12, 2013
Organizations everywhere are turning to virtualization, cloud computing, and mobile technologies to support anytime, anywhere access to today’s work load intensive, data-heavy applications. Dell PowerEdge 12th generation servers—built for high performance, 24/7 availability, and uncompromised reliability—can help IT organizations deliver the benefits of these transformative technologies.With cost-saving power, cooling, space, and management efficiencies, Dell’s new servers offer data centers unparalleled performance, efficiency, and reliability for a diverse range of enterprise applications.
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data center, dell poweredge 12th generation servers, virtualization, cloud computing, mobile technologies, data-heavy applications, cost-saving power, management efficiencies
    
Dell
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