social technologies

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Published By: Genesys     Published Date: Jan 13, 2020
Centers are no longer “call centers.” They are “contact centers” operating in an omnichannel world. They must handle a growing array of contacts that go well beyond phone calls to include email, chat, text/SMS, social media and more. They need robust performance management capabilities that ensure a great customer experience and employee engagement. And they must move fast — with agility at the micro level for handling each contact and at the macro level to respond to new business needs and market trends. Contact centers must look at different customer service technologies that enable them to go far — fast — building applications that leverage APIs or extending solutions in a variety of ways through integrations and application marketplaces. Download this white paper to learn: How to overcome the legacy of “build vs. buy” Advantages and disadvantages of each approach Specific use cases for each option
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Genesys
Published By: Comcast Business     Published Date: Feb 07, 2020
The first phase of digital transformation laid the path through adoption of cloud, mobile, big data and social—which, combined, provided a platform for organizations to achieve greater operational efficiencies, better business insights and deeper customer engagements. The next phase involves technologies that promote data-driven intelligence for enhanced real-time decision-making, as well as those that enable or enhance automation to drive even more improved outcomes in financial services.
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Comcast Business
Published By: Cisco     Published Date: Dec 20, 2018
Knowledge workers today have a rich portfolio of team collaboration tools to help them get their jobs done, starting with email and encompassing texting, file sharing, online chat and message boards, social media and video conferencing. Yet collaboration across these tools can be a frustrating experience, due to the complexity of the technology and lack of integration. The good news: the application of emerging technologies and artificial intelligence (AI) enables more people to connect when and how they need to. And that makes for more productive teams.
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Cisco
Published By: BigCommerce     Published Date: Oct 16, 2018
Businesses who have lived through the evolution of the digital age are well aware that we’ve experienced a generational shift in technology. The rise of software as a service (SaaS), cloud, mobile, big data, the Internet of Things (IoT), social media, and other technologies have disrupted industries and changed customers’ expectations. In our always-on, buy anything anywhere world, customers want their shopping experiences to be personalized, dynamic, and convenient. As a result, many businesses are trying to reinvent themselves. Success in a fast-paced economy depends on continually adapting and innovating. Companies have to move quickly to keep up; there’s no time for disjointed technologies and old systems that don’t serve the customer-obsessed mentality needed to thrive in the digital age.
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BigCommerce
Published By: SAP     Published Date: May 18, 2014
Leading companies and technology providers are rethinking the fundamental model of analytics, and the contours of a new paradigm are emerging. The new generation of analytics goes beyond Big Data (information that is too large and complex to manipulate without robust software), and the traditional narrow approach of analytics which was restricted to analysing customer and financial data collected from their interactions on social media. Today companies are embracing the social revolution, using real-time technologies to unlock deep insights about customers and others and enable better-informed decisions and richer collaboration in real-time.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management, business insights, architecture, business intelligence, big data tools
    
SAP
Published By: Dell APAC - EMC     Published Date: Mar 04, 2020
Emerging technologies will revolutionize work and create new ways to prepare and connect people to more rewarding careers. This report by the Institute of the Future, in partnership with Dell Technologies and Intel, explores how these technologies are poised to intersect with evolving social and economic forces that will define the future of work in 2030. Three technology-led key shifts will shape work by 2030. More equitable workplaces will emerge relying on technologies like artificial intelligence to evaluate candidates based on their capabilities, rather than gender, age or class. Real-time and immersive collaboration will empower workers across the world. Finally, a deep understanding of AI will unlock human potential and set workers apart. Yet the opportunity is not a forgone conclusion with several challenges to be overcome.
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Dell APAC - EMC
Published By: Dell APAC - EMC     Published Date: Feb 26, 2020
Emerging technologies will revolutionise work and create new ways to prepare and connect people to more rewarding careers. This report by the Institute of the Future, in partnership with Dell Technologies and Intel, explores how these technologies are poised to intersect with evolving social and economic forces that will define the future of work in 2030. Three technology-led key shifts will shape work by 2030. More equitable workplaces will emerge relying on technologies like artificial intelligence to evaluate candidates based on their capabilities, rather than gender, age or class. Real-time and immersive collaboration will empower workers across the world. Finally, a deep understanding of AI will unlock human potential and set workers apart. Yet the opportunity is not a forgone conclusion with several challenges to be overcome.
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Dell APAC - EMC
Published By: Dell Bedrock     Published Date: Aug 07, 2018
IT is in the midst of one of its major transformations. IDC has characterized this paradigm shift as the “third platform,” driven by innovations in cloud, big data, mobility and social technologies. Progressive enterprises are seeking to leverage third-platform technologies to create new business opportunities and competitive differentiation through new products such as Dell EMC PowerEdge Servers powered by Intel® Xeon® Platinum processor and services, new business models and new ways of engaging customers.
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Dell Bedrock
Published By: Dell PC Lifecycle     Published Date: Mar 07, 2018
IT is in the midst of one of its major transformations. IDC has characterized this paradigm shift as the “third platform,” driven by innovations in cloud, big data, mobility and social technologies. Progressive enterprises are seeking to leverage third-platform technologies to create new business opportunities and competitive differentiation through new products and services, new business models and new ways of engaging customers.
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partner, dell, emc, windows, server, enterprises
    
Dell PC Lifecycle
Published By: Oracle     Published Date: Jan 11, 2017
Cloud, mobile, social media, and big data were once considered intimidating new technologies by CFOs; today they are the cornerstone of any successful financial department. That’s the evolution of digitization. The role of the CFO is evolving to become more strategic and CFOs of established firms are taking notice that going digital creates value.
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Oracle
Published By: Cognizant     Published Date: Oct 23, 2018
In the last few years, a wave of digital technologies changed the banking landscape - social/ mobile altered the way banks engage with customers, analytics enabled hyper personalized offerings by making sense of large datasets, Cloud technologies shifted the computing paradigm from CapEx to OpEx, enabling delivery of business processes as services from third-party platforms. Now, a second wave of disruption is set to drive even more profound changes - including robotic process automation (RPA), AI, IOT instrumentation, blockchain distributed ledger and shared infrastructure, and open banking platforms controlled by application programming interfaces (API). As these technologies become commercialized, and demand increases for digitally-enabled services, we will see unprecedented disruption, as non-traditional banks and fintechs rush into all segments of the banking space. This whitepaper examines key considerations for banks as they explore value in the emerging Digital 2.0 world.
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cognizant, banking, digital
    
Cognizant
Published By: KPMG     Published Date: Oct 15, 2019
The asset and fund management industry has grown signifcantly in the last decade, with surveys indicating about 65 percent growth since 2007, to over USD 80 trillion in assets under management worldwide. As its importance to the world financial system – linking those with money to invest with enterprises and activities that require funding – is increasingly recognized, so both the industry and the regulators that police the sector become more prominent. The industry and regulators are coming under pressure from a range of “external” voices – demanding investors and consumer groups, clamoring political and economic needs, changing priorities and hopes of civil society, an increasingly noisy press, the explosion in social media and the rapid growth of new technologies. This sea of voices is directly influencing the regulatory agenda and increasing expectations on the industry. A fundamental rethink of firms’ mindset and investment offerings is required.
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KPMG
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