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Published By: Oracle     Published Date: Mar 28, 2017
Restaurant operators often speak of innovation in terms of putting new signature dishes and food creations on the menu. But where the biggest innovation is happening today, arguably, is less on the menu and more in the technology that is driving increased efficiency and effectiveness across all parts of the food and beverage services industry. Next-generation restaurant management and POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability.
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restaurant, pos, technology, oracle, food, service
    
Oracle
Published By: LogMeIn     Published Date: Jan 03, 2013
This report examines online shopper’s attitudes, opinions, and behaviors towards live chat as well as the satisfaction levels of chats resultant from both opt-in scenarios and pro-active invitations.
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live chat, roi, effectiveness 2012, report, opt in scenario, live chat, collaboration, logmein, knowledge management, enterprise applications, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Jan 03, 2013
Based on research with more than three hundred companies, the report takes a close look at how live chat is used and measured in support settings, how organisations use live chat to engage with prospects and customers. Read on to learn more.
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environment, support, organizations, live support, customer experience, business goals, live chat success, logmein, knowledge management, enterprise applications, business technology
    
LogMeIn
Published By: Salesforce.com     Published Date: Oct 28, 2013
The ability to deliver exceptional customer experiences is proving to be a business differentiator – in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses. This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.
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custom service, contact center, supporting technology, customer service trends, best practices, business technology
    
Salesforce.com
Published By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness, customer-focused services, business critical asset, customer requirements, service level management, it management
    
ServiceNow
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper provides 8 recommendations and best practices for turning engagement measurement into results.
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engagement measurement, improving engagement in the workforce, how to measure workforce engagement
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper provides best practices in order to help learning managers to make a strategic contribution.
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how to make a strategic contribution, contributing as a learning manager, talent management top tips, growing talent
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper shares success stories and best practices from other global organizations so you can accelerate execution and results.
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hr and talent strategy, global process platform
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper delves into employee engagement and provides common-sense principles and how these can drive uncommon business benefits.
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employee engagement, driving employee engagement, the benefits of employee engagment
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper provides five key business challenges driving today's organizations to invest in talent management.
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investing in talent management, hr talent management
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper provides 8 recommendations and best practices for turning engagement measurement into results.
Tags : 
employee engagement, driving employee engagement, the benefits of employee engagment
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper provides best practices in order to help learning managers to make a strategic contribution.
Tags : 
how to make a strategic contribution, contributing as a learning manager, talent management top tips, growing talent
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper delves into employee engagement and provides common-sense principles and how these can drive uncommon business benefits.
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employee engagement, driving employee engagement, the benefits of employee engagment
    
SuccessFactors
Published By: Extreme Networks     Published Date: Feb 12, 2015
Das Netzwerk ist für die ROFU Kinderland GmbH unternehmenskritisch und die Ausfallsicherheit und Wartung spielen daher eine besondere Rolle. LAN und WLAN sollten – neben der Hochverfügbarkeit - zudem über ein einheitliches Managementsystem gesteuert werden können.
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wlan, netzwerkmanagement, hochverfügbarkeit, lager, filialen, networking, it management
    
Extreme Networks
Published By: Dell     Published Date: Sep 26, 2017
Government organizations need a workforce approach that not only enables employees to make informed decisions and work more efficiently, but also promotes engagement and satisfaction. Download this whitepaper to learn more about how to enable employees to better focus on their core roles and expertise and how to access the right information on demand to be more productive. As well, determine best practices for selecting the right devices to enable the organization as a whole to accomplish its mission, meet citizens’ needs, and attract and retain the workforce it needs for the future.
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Dell
Published By: SAP     Published Date: Jul 20, 2015
Read this white paper to learn why retail supply chains that once assumed that customers would travel to stores and acquire whatever inventory happened to be there are now obsolete.
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omni-channel supply chain, supply chain management, fulfillment, retail, customer satisfaction, mobile
    
SAP
Published By: SAP SME     Published Date: Nov 02, 2017
Ha llegado el momento de utilizar el internet de las cosas (IoT) de modo inteligente para impulsar la eficiencia y la efectividad en la prestación de servicios. Piense en semáforos conectados y datos recolectados de sensores para medir cosas tales como niveles de acústica, calidad del aire, temperatura y presión. Las agencias de gobierno y los socios de prestación de servicios pueden utilizar IoT para tomar mejores decisiones más rápido y satisfacer las necesidades públicas con mayor efectividad.
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SAP SME
Published By: Mitel     Published Date: Dec 19, 2016
As a professional with influence over the customer experience your business provides to your customers, you likely have a sense of which organizations are getting it right, whether they're your direct competitors or sources of inspiration in another line of business. While you can try to mimic, replicate or establish your own benchmarks to measure against based on these success stories, there's nothing more valuable than hearing how it's done directly from the pros. Check out our free e-booklet to learn from six companies that transformed their digital customer experience and saw measurable results in customer satisfaction, operational costs, employee productivity, and more.
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customer experience, sms, email, web chat, social media, mobile, networking
    
Mitel
Published By: Okta     Published Date: Jul 19, 2016
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications.
    
Okta
Published By: Oracle CPQ BB     Published Date: Feb 05, 2016
How much selling power are you really getting from your sales teams? Are you making the most out of your CRM investment? Companies have a universal need for revenue growth, profitability, and customer satisfaction. In hopes to satiate this need, most companies have made significant investments in sales force automation to capture sales data, increase visibility to sales pipeline, and gain business insight to make better business decisions. However, few companies can say they have fully realized the benefits they hoped to achieve from their CRM investment. Additionally, with today’s modern, informed buyer, CRM technologies need to empower sales users with better information that’s easy to find and helps them sell. Read more to learn how Oracle Configure, Price, and Quote (CPQ) Cloud extends sales automation to simplify and streamline modern quote-to-cash processes and more!
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Oracle CPQ BB
Published By: Ping Identity     Published Date: Feb 12, 2016
Most organizations today are scrutinizing technology budgets more and more. It helps to see technology investments in terms of total economic impact (TEI). Forrester Research quantified the benefits of implementing Identity and Access Management (IAM), and one of the top reasons supporting IAM was to eliminate the need for repeated user sign-ons, which increases user satisfaction. In measuring the TEI of one large organization’s IAM investment, Forrester uncovered several areas where SSO had a direct impact on improving the customer experience and driving revenue.
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Ping Identity
Published By: Ping Identity     Published Date: Feb 12, 2016
Many enterprises today are actively pursuing mobile device initiatives—largely driven by the desire to support BYOD, which holds high potential for productivity gains as well as improved employee satisfaction.
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Ping Identity
Published By: Akamai Technologies     Published Date: Nov 14, 2018
You’ve created a great game, so why do players keep abandoning it? The answer is frictions— the obstacles and flaws that erode player satisfaction, disrupt immersion, and ultimately cause players to look elsewhere. This abandonment not only impacts your game and revenue but also your studio’s reputation for years to come. In “Understanding Frictions” Akamai’s Nelson Rodriguez, a gaming industry insider who’s helped launch successful titles like Halo 3, will explain how to minimize frictions so you can maximize player enjoyment, loyalty, and revenue. Read “Understanding Frictions” so you can analyze your game’s points of friction using our matrix and learn how to manage, reduce, or eliminate frictions at every development stage.
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Akamai Technologies
Published By: Oracle HCM Cloud     Published Date: Aug 02, 2016
What HCM Cloud capabilities should you look for to transform your HR organization? Don't settle for legacy HR systems stitched together from acquired technologies and packaged as "cloud" solutions. Go with the most complete cloud suite - Oracle HCM Cloud. Find out more.
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Oracle HCM Cloud
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Ever feel like it takes too long to do something that should be simple? Or feel like your work processes just have way too many steps? Don’t worry – help is here. Discover how you can improve your efficiency at work when you: Develop standard operating procedures to ensure accuracy, timeliness and customer satisfaction. Make collaboration easy and empowering. Streamline customer communications with clear schedules and touch points.
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business efficiency, collaboration, customer communication, customer satisfaction
    
Citrix ShareFile
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