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Published By: ttec     Published Date: Jul 24, 2019
One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But today’s consumers have little patience for conversational bots that can’t understand what they’re saying or don’t know how to provide an accurate answer.
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ttec
Published By: ttec     Published Date: Oct 16, 2019
Omnichannel, in its most complete definition, means taking into account individual customer needs and perspectives to create seamless customer experience within and across multiple channels. The customer is in control, which creates amazing customer experiences and reduces friction for users and the business. With a true omnichannel experience, each conversation is a continuation from the last and customers don’t have to reiterate their problems multiple times to multiple people. It provides better insights into a customer’s next action, and it enables more personalized product recommendations and proactive outreach. Through technology and analytics, brands can improve their operational efficiency, optimize their channel mix, and take advantage of lower-cost channels, all while enabling a better experience for their customers.
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ttec
Published By: Epson Robotics Media     Published Date: Feb 09, 2018
Per realizzare il lavoro, Digital Elektronik ha acquistato quattro robot Epson, che hanno completato l'attività in pochi mesi. Da allora Digital Elektronik ha impiegato i robot in nuove applicazioni, alcune simili e altre molto diverse, dimostrando così alcuni dei maggiori vantaggi offerti dai robot Epson: la versatilità e la possibilità di essere riutilizzati. Volker Spanier, responsabile Factory Automation di Epson Germany, spiega: "Credo sia un ottimo esempio di come i robot Epson possono migliorare l'efficienza della linea di produzione e completare attività impossibili a mano. È bellissimo vedere i nostri robot che partecipano alla costruzione di un edificio così straordinario, che resisterà alla prova del tempo".
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robot, epson, realizzano, orologi, ogni, misura
    
Epson Robotics Media
Published By: Aprimo     Published Date: Apr 09, 2012
The key best practices for next best action in CRM are to align it with key business imperatives; deliver it through priority customer-interaction channels; inform targeted offers with trustworthy customer data; drive it from advanced analytics and rules; and use it to shape multichannel conversations with customers.
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aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo
Published By: Aprimo     Published Date: May 01, 2012
The key best practices for next best action in CRM are to align it with key business imperatives; deliver it through priority customer-interaction channels; inform targeted offers with trustworthy customer data; drive it from advanced analytics and rules; and use it to shape multichannel conversations with customers.
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aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo
Published By: Adaptive Growth     Published Date: Mar 12, 2008
It is a truism that in any complex activity, the critical, defining decisions should be made as early in the process as possible.  In ERP implementation projects this principle is routinely undermined by the nearly universal practice of separating acquisition and implementation activities into separate projects, performed by separate teams operating under separate control.
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erp, adaptive growth, project management, enterprise applications, enterprise resource planning, adaptivegrowth
    
Adaptive Growth
Published By: Entrust Datacard     Published Date: Jul 30, 2008
Experts agree that username/password authentication does not provide enough protection against unauthorized access. CIOs are challenged to increase authentication security while preserving operational and budget efficiency.
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layered security, versatile authentication, mutual authentication, enterprise authentication, entrust identityguard, entrust, identity management, iam
    
Entrust Datacard
Published By: Entrust Datacard     Published Date: May 15, 2014
To bolster consumer trust in the foundation of ecommerce before it was irreparably damaged, several CAs and browser vendors came together to establish a higher security approach based on common standards: Extended Validation SSL certificates. EV SSL is universally supported by all desktop browsers and provides an EV trust indication. All mobile browsers support EV SSL and some provide an EV indication. Extended Validation SSL certificates have the highest impact on consumers, reassuring them that the site they are visiting is legitimate through visual cues in un-modifiable parts of the browser interface “chrome.” For example, the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Apple Safari display the corporate name with a green background for sites protected by an Extended Validation SSL certificate.
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entrust, ssl, ecommerce, extended validation, chrome, mobile browsers, networking, it management
    
Entrust Datacard
Published By: Entrust Datacard     Published Date: Jan 16, 2015
If your company relies on passwords to prevent unauthorized computer access, or low-tech memory cards (e.g., swipe cards) for facility access, you have security on par with the average 1980s car. Smart credentials — embedded in plastic smartcards, USB tokens or mobile devices — offer companies advanced and versatile user authentication features. This white paper discusses the advantages of using smart credentials for multifunction access; describes the hardware and software components used in a smart credential environment; and provides questions to ask when searching for a smart credential solution provider.
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entrust, security, certificate, b2b, application, browser, applications, saas
    
Entrust Datacard
Published By: F5 Networks Inc     Published Date: Jan 22, 2009
The pervasiveness of load balancing technology does not mean it is universally understood, nor is it typically discussed other than from a basic, network-centric viewpoint. This White Paper thoroughly explains load balancing and strips away some of the mystery and magic from basic load balancing practices.
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load balancing technology, load balancing, networking
    
F5 Networks Inc
Published By: Jive Software     Published Date: Oct 08, 2009
Learn how T-Mobile's business sales team leverages an employee collaboration network to close deals faster.
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jive, social business, business sales, employee collaboration network, feedback from sales teams
    
Jive Software
Published By: Unica     Published Date: Nov 04, 2010
Facing an unprecedented pace of change, you, like many marketers,may be struggling to create meaningful conversations with your audience.While you may be turning up the volume, if you are still using pushstrategies to shout out your messages, your buyers may be tuningout.
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unica, interactive marketing, behavioral marketing, personalization, email marketing, target marketing, ebook, integration
    
Unica
Published By: PC Mall     Published Date: Jan 31, 2012
While PCs deliver excellent value, versatility, and stability, workstations deliver ultimate performance, uncompromised reliability, and wide-ranging scalability, from entry-level up to extreme power users.
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data management, data center
    
PC Mall
Published By: Adobe     Published Date: Sep 08, 2011
Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.
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adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias
    
Adobe
Published By: Virgin Pulse     Published Date: Mar 13, 2014
A new survey of more than 1,000 full-time U.S. employees by Virgin Pulse reveals that, while employees love their companies, they're not always feeling appreciated. Begin to turn that sentiment around by supporting employees' Total Quality of Life - including physical, emotional, social, and financial health - and fostering the employee/manager relationship with open conversations highlighting employees' achievements and recognizing a job well done.
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Virgin Pulse
Published By: EMC Corporation     Published Date: Aug 05, 2014
Roland Cloutier, CISO of ADP, describes how the largest single payer in the US tax system leverages RSA Security Analytics as the foundation of their Trusted Platform Security Initiative.
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case study, adp, best practices, security analytics, rsa, trusted platform security initiative, security
    
EMC Corporation
Published By: Citrix Systems     Published Date: Feb 27, 2014
Mobility and consumerization are little more than buzzwords without the applications that drive business activities. A successful enterprise mobility strategy places priority on applications first, mapping their mission to the variety of use cases out in the field. Success with mobilizing Microsoft® Windows® applications also requires a broad technology approach. The right approach integrates a universal client and single sign-on with a comprehensive application delivery platform to ensure information security and a seamless user experience. This paper describes how you can simplify application mobilization with Citrix.
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citrix, mobile. mobilizing, windows applications, microsoft windows, it management
    
Citrix Systems
Published By: Citrix Systems     Published Date: Apr 14, 2014
The conversation about VDI has moved from “whether” to “when” and “how.” In today’s fast-moving markets, a centralized approach to desktop and app delivery has become essential to help businesses become more mobile, flexible, agile and productive. Download this white paper to learn more!
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vdi, desktop apps, mobile apps, app delivery, tablets, productivity, flexibility, it management
    
Citrix Systems
Published By: Citrix Systems     Published Date: Nov 10, 2014
ADCs are advanced load balancers with functions and features that enhance the performance of applications. Today, companies of all sizes with geographical dispersal of people and different data constructs require ADCs to optimize their complex application environments from web applications, to Exchange, SharePoint and databases. It is interesting that before the term ADC was used more recently (in the last decade), companies relied on load balancers for website availability and scalability. In this paper we will describe the fundamentals of a load balancing system and its evolution to an ADC.
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database, sharepoint, application, load balancer, performance, availability, website, scalability
    
Citrix Systems
Published By: IBM     Published Date: Apr 27, 2012
During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
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healthcare, ibm, labor, maintenance, patient care
    
IBM
Published By: Bluekai     Published Date: Aug 10, 2012
Hewlett-Packard, a leading technology provider with a global footprint, saw an opportunity to significantly improve its digital marketing efforts by creating a universal framework for user-level data collection and usage.
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data management platform, bluekai, supply-side platforms, audience engagement, audience extension, audience analytics, hewlett-packard, omnicom
    
Bluekai
Published By: Gridstore     Published Date: Jan 02, 2013
The storage industry is undergoing a transformation. It’s become clear that traditional stor-age architectures no longer suffice.
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gridstore, grid architectures, monolithic clustered architectures, esg report, virtualization 2.0, business technology
    
Gridstore
Published By: Crimson Hexagon     Published Date: Oct 10, 2013
Download this case study to learn how Crimson Hexagon developed a framework for measuring advertising effectiveness by analyzing the online conversations surrounding Target's major Black Friday ad campaigns in 2011 and 2012.
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campaign effectiveness, ad campaign effectiveness, online conversation, ad agencies, ad appraisal
    
Crimson Hexagon
Published By: Crimson Hexagon     Published Date: Oct 10, 2013
In order to develop a framework for evaluating the success of non-traditional advertising. Crimson Hexagon analyzed the online conversions surrounding the 8-bit video game released by Old Spice in Dec. 2013, in which users play the game's eponymous hero. Download this case study to learn more about their findings.
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old spice, online conversations, measuring consumer engagement
    
Crimson Hexagon
Published By: Crimson Hexagon     Published Date: Oct 10, 2013
Understand the impact of social media in Born Sinner vs Yeezus on same day album release.
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wom, word of mouth, social media conversation, online conversation, earned media, online consumer opinion
    
Crimson Hexagon
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