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Published By: Kustomer     Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”, “agent productivity”, “first call resolution”, “customer relationships”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer
Published By: Trend Micro     Published Date: Nov 19, 2019
While threat prevention continues to improve with the use of advanced techniques, adversaries are outpacing these advances requiring security teams to implement threat detection and response programs. Security teams are often addressing the process haphazardly, using disconnected point tools and manual processes that consume too many analysts and result in slow mean-time to detection and response.
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Trend Micro
Published By: Adia     Published Date: Jan 23, 2020
If you’re managing a restaurant, a diner, a hotel, a bar, whatever sector the hospitality industry touches, you already know a universal truth: there’s a significant labor shortage. We see it every day because we talk to frustrated business owners, general managers, shift managers. Basically, everyone – people in the greater hospitality industry are looking for a lifeline. In the past, the hospitality industry has had to hope for the best with placing ads in the paper, promoting themselves with Indeed, and using traditional staffing agencies to help fill the holes. Today, they don’t have to do all that. They’ve got a secret weapon: Adia. Instead of getting lost in the red-tape nightmare of hidden fees and endless surprises with traditional staffing, we 86ed all of that. We’re the on-demand staffing platform that helps businesses of all sizes move away from traditional staffing. And everything is on our app. We like to keep things easy.
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Adia
Published By: Revtrax     Published Date: Feb 20, 2020
You may be asking why that matters in a conversation about data. It matters because the right digital coupons can provide you with a deep well of first-party data that you can’t get anywhere else. The right digital coupon can tie a specific consumer to the online engagement that activated their purchase intent and resulted in an actual purchase, closing the online-to-offline path-to-purchase loop and giving insight into how other consumers could be activated in a similar way. Unfortunately, most brands overlook this data or don’t even know it’s available. Following is how to create, capture, and leverage this often-overlooked gold mine of firstparty purchase data
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Revtrax
Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
For years, Cisco has been warning defenders about escalating cybercriminal activity around the globe. In this, our 2018 Annual Cybersecurity Report, we present data and analysis from Cisco threat researchers and several of our technology partners about attacker behavior observed over the past 12 to 18 months. Report Includes: * The evolution of malware, including the developments behind network-based ransomware * Tactics adversaries are using to evade detection, namely, weaponizing cloud services and other technology used for legitimate purposes * Developments in malicious encrypted web traffic * Updates on how DDoS “Burst attacks” are increasing in complexity, frequency, and duration * Recommendations for defenders
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
Building on the popular Threat of the Month series, Cisco researchers looked at notable 2018 cybersecurity incidents with a fresh perspective: what do they reveal about future adversary tactics? With this lens, they chose threats that best embody what defenders should expect in the year ahead. The report contains in-depth analysis, best practices, and trends to watch.
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Cisco Umbrella EMEA
Published By: Citrix     Published Date: Jun 03, 2015
Download this paper now and learn the new meaning of leadership and how to better communicate with your team.
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leadership, correct leadership style, leaders, how to become a good leader, communication management, conversation techniques
    
Citrix
Published By: Citrix     Published Date: Jun 03, 2015
This Harvard Business Review paper explores these universal principles of effective influence and provides examples of how they can be employed in ethical and sustainable ways to improve your powers of persuasion.
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communication, good communication, relationships, influencing outcomes, negotiate, powers of persuasion
    
Citrix
Published By: ESET, LLC.     Published Date: May 16, 2011
Trends such as mobility, Web 2.0, and consumerization are shattering traditional notions of IT control. As a result, IT security organizations are struggling to defend against a more formidable hacker adversary at a time when they have less visibility and control over their IT environment. As part of our Cybersecurity Masters webinar series, ESET would like to invite you to attend these expert presentations by Forrester and ESET.
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eset, cybersecurity webinar, security manager, it security
    
ESET, LLC.
Published By: Oracle     Published Date: Sep 30, 2019
Do you want more powerful insights from your data? Are you looking for ways to make your data more secure? Hear how you can do this using technology, AI, machine learning, and automation in a secure, compliant, and sustainable way. In this episode of tomorrow talks with IDC and Oracle the conversation moves on from who’s responsible for data security to making sure data delivers value. To find out more download the webinar today.
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Oracle
Published By: Oracle     Published Date: Sep 09, 2019
Do you want more powerful insights from your data? Are you looking for ways to make your data more secure? Hear how you can do this using technology, AI, machine learning, and automation in a secure, compliant, and sustainable way. In this episode of tomorrow talks with IDC and Oracle the conversation moves on from who’s responsible for data security to making sure data delivers value. To find out more download the webinar today.
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Oracle
Published By: Yello     Published Date: Apr 22, 2016
As conversations happen with a wide pool of candidates across different mediums, how do you keep track? Download this whitepaper to learn how.
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yello, talent acquisition, talent acquisition software, marketing roi, recruiting
    
Yello
Published By: Yello     Published Date: Apr 22, 2016
As conversations happen with a wide pool of candidates across different mediums, how do you keep track? Download this whitepaper to learn how.
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yello, talent acquisition, talent acquisition software, marketing roi, recruiting
    
Yello
Published By: Arcserve     Published Date: Dec 04, 2013
Learn how a single solution will simplify data protection for your IT team, while also adding the versatility for future changes within your organization.
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ca technologies, data protection, single solution
    
Arcserve
Published By: Vidyo, Inc.     Published Date: Jul 17, 2009
Personal Telepresence is the next generation in video communication. It delivers affordable, universal, and reliable video communication. The VidyoConferencing system provides the solution to the business and technical challenges of personal telepresence
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vidyo, telepresence, video communication, communication, mcu, h.264, svc, avc
    
Vidyo, Inc.
Published By: Sonus     Published Date: Jun 07, 2013
Enterprises were originally attracted to PRI trunking because it saved them money.
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sonus, pri trunking, sip trunk, abcs of sip trunking, wireless, telecom
    
Sonus
Published By: Epicor     Published Date: Nov 07, 2017
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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please add tags-- erp software, enterprise resource planning software, cloud, digital. roi
    
Epicor
Published By: Epicor     Published Date: Jun 11, 2018
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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Epicor
Published By: Epicor     Published Date: May 21, 2019
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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Epicor
Published By: Knightsbridge     Published Date: Sep 09, 2014
Organizational models today are shifting from hierarchical to flat. Careers are no longer an upward trajectory, but more likely to be a series of experiences, projects and development opportunities. But, a lack of awareness around the new flat organization dynamics is resulting in a perceived lack of opportunities for career movement within companies, and frustration among employees and leaders.
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knightsbridge, career management, career development, talent development, employee engagement, manager relationship
    
Knightsbridge
Published By: BlackLine     Published Date: Aug 21, 2018
During this webcast, you will learn: Why the traditional financial close process is so challenging How to begin the conversation about process improvement How technology improves accuracy and saves time
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BlackLine
Published By: Avi Networks     Published Date: Mar 06, 2018
Are your load balancing strategies up to date? Download our guide to assess your current capabilities and understand where your focus should be. Included in this year's report is research, best practices, and conversations with teams at over 180 Global 2000 companies.
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Avi Networks
Published By: Oracle     Published Date: Feb 21, 2018
Transform Your Business with Artificial Intelligence (AI) AI is on the verge of broad adoption, and Mobile will be at the forefront of this digital transformation through the use of intelligent chatbots! Introducing Oracle Mobile Cloud, Enterprise Learn about Oracle’s new Intelligent Bots platform and check out the chatbot demo Listen to Oracle's Suhas Uliyar and Exelon's Rajesh Kumar Thakur discuss how AI is impacting how customers interact with businesses Learn of the new Customer Experience Analytics capabilities for web, mobile, and chatbots
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Oracle
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