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Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Très peu de chiffres sont disponibles sur la manière dont les entreprises gèrent en réalité les déploiements de clouds privés. Sont-elles efficaces, ou bien doivent-elles faire face à des défis dans des secteurs tels que la performance, le CTE et la capacité ? Hewlett Packard Enterprise a demandé à 451 Research d’analyser ces défis à travers un sondage réalisé auprès de 500 décideurs dans le secteur de l’informatique et à partir des données du Cloud Price Index.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: May 04, 2018
" Aberdeem research has shown that when organizatins harneess the power of Flash, they are able to more effectively implement a digital transformation, build hybrid infrastructures, and gain increased agility and competitive advantage. In this eBook, we’ll explore how leading businesses can better their future with flash arrays that are Predictive, Cloud-Ready, and Timeles.. "
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Akamai Technologies     Published Date: Jun 14, 2018
"Remote access is important and growing, but how secure is it? IDC Research surveyed more than 300 IT professionals to gain insight into the specific threats and challenges faced by providing access to employees and third parties. Read this report to learn about: -How secure remote access really is -The complexity faced in implementing remote access -What happens when companies don’t have an access security solution -Why businesses must pivot from the common security mantra of “trust but verify” to “verify and never trust” in the new threat landscape
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remote access, security
    
Akamai Technologies
Published By: Oracle     Published Date: May 03, 2018
Cloud services are poised to boost US GDP by $2 trillion over the next decade, according to new research commissioned by Oracle—but not every firm will benefit. In Intelligent Finance: How CFOs Can Lead the Coming Productivity Boom, Dr. Michael Mandel, senior fellow at the Mack Institute for Innovation Management at the Wharton School, shares how finance leaders across industries can help their organizations benefit from the coming wave of US productivity using cloud services—and the emerging technologies and global best practices they deliver.
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finance, cfo, productivity, industry, oracle, delivery
    
Oracle
Published By: Workday     Published Date: May 09, 2018
Compare your professional services firm with more than 450 PSOs with this expansive benchmark study from Service Performance Insight. Get access to hundreds of pages of charts, graphs, and analyses that offer insight into the performance of your peers and where you can improve to make the greatest impact.
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Workday
Published By: Groove     Published Date: May 16, 2018
From equipping them with accurate data to efficiency-driving tools to impactful training, you want to find the best systems to help your reps soar. As the market floods with technology (and a lot of lofty claims), it may be tough to know what you actually need and where to start your research process to help — not hinder — your team. You’ve probably heard a lot of buzz about sales engagement platforms, and there are quite a few to choose from. But what is it? What does it do? In sales, time is money. If you find that your team’s time is tied up in manual or administrative tasks, consider looking into a sales engagement platform. The right sales engagement platform will power outreach quality and quantity, ultimately helping your team crush their goals and boost the bottom line. In this guide, we’ll help you think through what features you should look for and what questions to ask as you begin to compare your options.
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Groove
Published By: Applause Israel     Published Date: Jun 19, 2018
study by UPS and comScore found that 53% of shoppers who don’t use retailers’ mobile apps state it’s because they like using the website better. These shoppers see no benefit from installing these apps, as they provide an inferior experience with no added benefits. Looking at the Apple and Google Play App Stores, a large amount of retailers have apps with very few reviews, and some don’t even have a mobile app. Another problem is the performance of retail apps. 61% consumers expect an app to load in under 4 seconds according to research by Dynatrace. In its study, only one retailer made it under that threshold. And that is just purely opening the app. What is the experience once consumers get past that point?
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Applause Israel
Published By: IBM     Published Date: Apr 25, 2018
Many retailers are investing in distributed order management systems to optimize their consumer order fulfilment performance. Chief supply chain officers can use this research to successfully implement these systems into their business application landscape.
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b2c, ibm, order management, supply chain
    
IBM
Published By: Akamai Technologies     Published Date: Jul 02, 2018
Forrester has published the results of its research evaluating the 10 most significant web application firewall (WAF) vendors on 33 important criteria. Akamai is proud to be recognized as one of three Leaders in WAFs, with top rankings in both the current offering and strategy categories.
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Akamai Technologies
Published By: Epicor     Published Date: Jun 11, 2018
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it will simply delay the inevitable—even making it worse. The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons organizations choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current. Epicor has a history of providing software solutions tailored specifically for the manufacturing industry. Check out the report, and see how upgrading to Epicor ERP can help grow your business.
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erp software, enterprise resource planning (erp), manufacturing, cloud erp
    
Epicor
Published By: Epicor     Published Date: Jun 11, 2018
Growth is definitely on the agenda for manufacturers, along with avoiding the pitfalls of rapid growth. This was clear in a global survey recently undertaken on behalf of Epicor Software Corporation (Epicor) by MORAR Consulting. Our research identified key factors that growing manufacturers cited as essential to their success, along with risks that manufacturers believe could threaten growth for unprepared businesses. The Epicor “Profitable Growth in Action” eBook features seven manufacturers and the factors they consider critical to their success. Get the eBook to learn how you can help boost your company’s potential for profitable growth.
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erp software, enterprise resource planning software, manufacturing, manufacturing technology, manufacturing software
    
Epicor
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: HireVue     Published Date: Jul 17, 2018
HOW TO OVERCOME HEALTHCARE'S BIGGEST HIRING CHALLENGES Healthcare recruiting is intensely competitive. 60% of the fastest-growing occupations in the US are in healthcare, and it takes twice as long to fill a healthcare role than the national average. In this eBook, you’ll learn three approaches to solving healthcare recruiting’s toughest challenges. EXPECT TO LEARN: The 3 biggest challenges facing healthcare recruiting in 2018 (and how to solve them) Why it takes 2x as long to fill a healthcare role How to shrink hiring time without sacrificing quality of hire 4 ways to differentiate your organization from your competition Find out what the research says about these healthcare recruiting challenges and how you can overcome them in your organization. Download the free eBook now.
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HireVue
Published By: DocStar     Published Date: Jun 11, 2018
World-class AP departments know something you don’t know, but we’re going to let you in on their secrets. Ardent Partners conducted an independent research study in order to gain a comprehensive, industry-wide view of accounts payable (AP). The study draws on the experience of over 200 AP professionals and its findings reveal what Best-in-Class AP department are doing that make them stand out from their peers.
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DocStar
Published By: Workday UK     Published Date: Mar 08, 2018
The world is quickly changing, but a number of forces – the evolving nature of work, the threat of disruptive innovation from competitors that don’t exist yet, and the need to fundamentally rethink the structure and makeup of organisations – are putting the CHRO in a unique position to support the CEO growth objective. We’ve thoroughly reviewed the available research, and have picked out the findings that best answer these pressing questions for CHROs: • How can you support your company’s growth initiatives and develop an agile talent strategy that ensures you have the right people in place at the right time? • How do you develop a culture that attracts, engages, and retains the best workforce? • How can you tackle sticky issues like diversity and get your CEO and board “on board”?
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Workday UK
Published By: Workday UK     Published Date: Mar 08, 2018
Forrester, a leading independent research firm, analysed and scored the most significant cloud HR management systems on the market. Its findings? Workday is a leader in SaaS HRMS. In fact, we received the highest possible score in 16 criteria, including business vision, technology innovation, usability, mobile—and more. “Workday articulates a clear vision for the transformational value of the HR function and an innovative technology vision based on business flexibility, advanced analytics and user experiences, and a unified platform.” —Forrester Research, Inc., “The Forrester Wave™: SaaS Human Resource Management Systems, Q3 2017”; 22 August 2017. Get your complimentary report to learn: •Forrester’s objective review of each provider •How each provider measures up against Forrester’s rigorous criteria •Why Workday is a leader in SaaS HRMS
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Workday UK
Published By: Workday UK     Published Date: Mar 08, 2018
Career management is at a crossroads. What employees and organisations want and need has shifted drastically in recent years, leading to big changes in how companies approach career development. What’s causing these seismic shifts? And how are today’s organisations responding? Read this report, full of research findings and real-world examples, to learn: •Why organisations are overhauling their strategies •The six shifts impacting career management •The challenges organisations face when modifying their approaches If you’re looking to better develop your workforce and adapt to changing employee expectations, this guide is for you.
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Workday UK
Published By: Workday UK     Published Date: Mar 15, 2018
As May 25th, 2018 approaches, many of the organisations that I speak to are choosing to modernise their HR systems to help with their compliance efforts. In particular, where organisations have a complicated mix of different HR systems and spreadsheets, with employee data spread across different databases managed by multiple security models, GDPR compliance will be more difficult. Contrast such a complicated mix of HR systems with Workday’s unified, single system approach to HR, with a single source of HR data and a single security model, and you can see why organisations are choosing to move to Workday as they work to both modernise their HR systems and move towards GDPR compliance. We hope you find this research an i
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Workday UK
Published By: Genesys     Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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Genesys
Published By: Genesys     Published Date: Jul 13, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities.
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gartner, contact center, artificial intelligence, infrastructure, crm system
    
Genesys
Published By: Trend Micro     Published Date: May 03, 2018
Osterman Research wants to make it clear at the outset that we believe Microsoft Office 365 to be a robust and capable platform, one that will serve most organizations well. If your organization is using Office 365, we recommend you continue to do so. If you’re not using it, we recommend you consider it. Microsoft offers a large, varied and growing number of features and functions in Office 365, and at a wide range of price points that will satisfy different markets. Decision makers evaluating the efficacy of Office 365 to meet their business requirements must be aware of its shortcomings in the areas of data protection, archiving, security, encryption, authentication and eDiscovery (among others) covering workloads like Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business, and Azure Active Directory. An awareness of these shortcomings enables decision makers to plan for the mitigations required to assure the proper business performance of Office 365.
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Trend Micro
Published By: Virtela Communications, Inc.     Published Date: Oct 13, 2011
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
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cloud computing, technology, virtela, device management, christian kane, mobility management, research
    
Virtela Communications, Inc.
Published By: MuleSoft     Published Date: Jul 13, 2018
"Digital transformation is increasingly becoming a “when, not an if” for most companies. MuleSoft surveyed 650 IT decision makers across the globe. The research shows that three-quarters of companies are currently undertaking digital transformation initiatives, and 80% say if they don’t complete those initiatives, their companies will lose revenue in the next 12 months. How does your company stack up? Download the Connectivity Benchmark Report 2018 to find out: -The top digital trends companies are investing in for 2018 -The biggest challenges holding companies back from achieving their digital transformation goals -The one strategy companies use to develop applications and projects more efficiently"
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MuleSoft
Published By: Rokt     Published Date: Jun 18, 2018
In search of the moment when consumer engagement is at its highest, brands have chosen to focus on search and social media. But – as this study proves – the rush of retail therapy is no myth, with the process of shopping making consumers considerably happier and more receptive than other online activities. This report explores the mindset individuals experience when shopping – the Transaction MomentTM. As uncovered in this research, this mindset presents a much sought after and undiscovered opportunity in digital customer acquisition. It has been well documented that the thrill of making a purchase causes a rush1 of dopamine, resulting in a powerful sense of achievement that leaves consumers open to buy again. This conclusion is supported by Rokt analytics — which reveals consumers are up to 7x more likely to engage with related offers in the Transaction Moment. This report and findings are relevant to many in the marketing and e-commerce industry. Whether the objective is to acquire
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transaction marketing, digital marketing, website monetization, consumer engagement, happy, moment, rokt
    
Rokt
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