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Published By: Genesys     Published Date: Jan 15, 2020
El éxito se define por la calidad de las relaciones con sus clientes. Una estructura antigua puede afectar su capacidad de brindar un servicio consistente en todos los canales y puntos de contacto. Frente a las crecientes exigencias de los clientes y del negocio, usted no puede esperar a ver qué opciones a largo plazo le ofrecerá un proveedor y cuándo lo hará. Una forma de optimizar el customer engagement en los canales que tiene es incorporar soluciones de experiencia del cliente comprobadas y líderes en el mercado. Y, con un socio que se centre en la innovación y en su éxito, puede garantizar el futuro del negocio a medida que evoluciona. Lea este resumen ejecutivo y descubrirá cómo incorporar una plataforma de experiencia del cliente abierta, estable y comprobada, y seleccionar un proveedor que lo acompañe. Descubra las ventajas de una metodología de migración demostrada que lo guiará en el proceso de transformación de la experiencia del cliente, que incluye: Sentar una base sóli
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Genesys
Published By: Workday     Published Date: Dec 19, 2019
With AI changing the way organizations work, it’s important to know how these innovations are implemented in your critical ERP systems. This whitepaper explores how machine learning can make your HR and finance technology smarter and more agile and efficient. Read now to discover how Workday leverages AI to deliver value you can trust.
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Workday
Published By: Workday     Published Date: Dec 19, 2019
When your business needs to move faster than ever before, stay up to speed with an innovative technology made for movement. Blockchain is no longer just some mysterious technology built for Bitcoin. Organisations are using blockchain technology to solve today's fast-moving business challenges and prepare for what the future brings. Read this report to learn how your business can use blockchain to bring its people platforms, processes and best practices to the next level.
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Workday
Published By: Group M_IBM Q1'20     Published Date: Jan 03, 2020
Do you have a cohesive data strategy and architecture to derive insights from all your data sources? Watch the webinar to learn about the new IBM Cloud Pak for Data System, a cloud-native Data and AI platform-in-a-box that provides a pre-configured, governed and secure environment to collect, organize and analyze data. Built on the Red Hat® OpenShift® Container Platform, IBM Cloud Pak for Data System enables you to take advantage of a broad set of data and AI services and integrate them quickly into applications to accelerate innovation."
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Group M_IBM Q1'20
Published By: Salesforce     Published Date: Nov 18, 2019
Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies to adjust to a new type of customer and their elevated expectations. In-person service is a new competitive differentiator. Service leaders see opportunity to elevate their business and customer engagements through the mobile workforce, and are investing accordingly. This research brief provides a snapshot of the state of mobile service, and what sets high-performing teams apart from their competition when it comes to moving from vision to reality.
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Salesforce
Published By: UL     Published Date: Dec 04, 2019
From its first documented use nearly 30 years ago, robotics today is playing a major role in efforts to bring innovative patient treatments to the healthcare industry. Robotically assisted equipment and systems are now being widely used in advanced surgical procedures, helping to reduce complications and improve overall surgical outcomes. The International Electrotechnical Commission (IEC) has now published a standard to address the specific performance and safety characteristics of robotically assisted equipment. The standard, IEC 80601-2-77, Medical Electrical Equipment – Particular requirements for the basic safety and essential performance of robotically assisted surgical equipment, bridges an important gap in previously available medical device standards. Reflecting more than a decade of work by industry experts from around the world, IEC 80601-2-77 is expected to be adopted in the near future by regulatory authorities in most international medical markets for use in assessing the
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UL
Published By: Group M_IBM Q1'20     Published Date: Dec 19, 2019
Discover why IBM is a leader in the Verdantix Green Quadrant Integrated Workplace Management Systems 2019. A robust IWMS is critical to the long-term success of your real estate efforts. Sign up to receive your copy of this industry benchmark. You’ll learn why IBM is at the forefront of innovation and why we’re the right choice for those seeking a flexible, configurable IWMS. Download your free report.
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Group M_IBM Q1'20
Published By: Algolia     Published Date: Jan 08, 2020
The de facto urgency of digital transformation is commanding action by e-commerce businesses. Yet, in terms of both technological innovation and consumer expectations, software that powers e-commerce is lagging behind. Long buying cycles combined with pressures of the competitive landscape and Amazon’s market muscle keeps the focus of e-commerce businesses on today. As a result, there is a viable danger of not keeping up with emerging technologies, and, more importantly, visionary ones. How can e-commerce stay ahead in today’s digital landscape, while creating and keeping a digital vision alive? In this eBook, we’ll present you with a practical application of a digital maturity model, as well as showcase how software you rely on should be envisioning the future.
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Algolia
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
As Italy’s businesses grew increasingly vulnerable to the threat of ransomware, data breaches, and other malicious malware attacks, service provider Telecom Italia sought an innovative solution to effectively and efficiently protect the network and data of its business users. In this case study, you’ll read about how Italy’s largest service provider partnered with Cisco Umbrella to increase value for customers and accelerate their revenues with cloud security.
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Cisco Umbrella EMEA
Published By: Rapyd     Published Date: Jan 21, 2020
In 2018, consumers spent $2.86 trillion online with the largest growth (18%) seen in non-North American markets1. To take advantage of this expanding opportunity, forward-thinking leaders are investing in innovative payment methods, which take into consideration the unique cultural influences, technology adoption and financial vehicles in different parts of the world. As our global economy grows, so too must the ecommerce options companies provide their buyers. Although challenging, organizations investing in global strategies realize an impressive competitive advantage. Simply put, “going global” right can be a real catalyst for business growth. This guide summarizes extensive research and market data to provide financial leaders actionable information and insights to better understand today’s complex global market. Here we will detail each region, highlighting unique considerations, including compliance, tax laws, repatriation of funds, fraud and customer support. Let’s get starte
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Rapyd
Published By: Digital Realty     Published Date: Jan 15, 2020
Can you remember the last time you’ve had to solely rely on calling your doctor’s office to schedule an appointment? While this was once the norm, this now can be viewed as an old-school inconvenience. It’s becoming more and more common to book appointments directly online, along with viewing ratings, credentials, and accepted insurance. We can even interact with our doctors via video chat and manage our medical needs through digital portals, whether looking up lab results or asking a question. With certainty, healthcare is undergoing digital transformation. However, generating high volumes of sensitive data requires around-the-clock maintenance and security. As a result, a new set of opportunities and challenges have emerged, prompting technology providers to push boundaries and innovate within the parameters of industry regulations and data privacy law. Expectations around the patient experience, doctors’ use of time, selfserve medicine, personalized care and access to digital healt
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Digital Realty
Published By: Infosys     Published Date: Jan 09, 2020
The ServiceNow services market continues to grow significantly—fuelled by an insatiable enterprise demand for the platform. The provider community continues to balance challenges with meeting this increased demand as the talent crunch shows no sign of abating. Talent isn’t the only challenge faced by providers; ServiceNow continues to push an aggressive innovation agenda that forces providers to redefine how they deliver value to clients—in some cases forcing them to bring in expertise outside of traditional services areas.
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Infosys
Published By: NEC     Published Date: Sep 29, 2009
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
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it architecture, idc, automation, automated order processing, soa, service oriented architecture, soap, http
    
NEC
Published By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce
    
ASG Software Solutions
Published By: Airfoil PR     Published Date: Apr 21, 2010
In our latest Point of View, "The Dirtiest Word In Business," Airfoil has assembled a collective set of best practices to help technology marketers meet the communications challenges of a new digital decade.
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airfoil, innovation, pov, public relations, integration, communications
    
Airfoil PR
Published By: Information Builders     Published Date: Sep 24, 2008
Business Intelligence helps retailers, warehouse staff, customer services agents, and your value chain realize new innovations, improve margins, and propel profits to new heights. Learn how Ace Hardware, Food Lion, and others leverage our software.
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information builders, infobuilders, business intelligence, soa, roi, crm, marketing value
    
Information Builders
Published By: Dependable Solutions     Published Date: Feb 16, 2010
A critical challenge for many companies in 2009 was to stay on top of licensees' obligations, payments, receipts and royalties, along with growing volume of approvals.
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dependable solutions, licensing, edi, electronic data interchange, sku
    
Dependable Solutions
Published By: SAP     Published Date: Feb 03, 2017
Companies across the globe are all facing the same economic headwinds: business change in the form of competitive threats and new opportunities is coming at an unprecedented pace. The watchword for meeting these challenges is innovation – both in terms of business processes as well as the underlying technology that enables those processes. The sum of the experiences discussed in this report showcase how SAP S/4HANA, running on-premise or in the cloud, can form the basis for a broad-based business transformation that does not require a big bang implementation to succeed.
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SAP
Published By: Microsoft Office 365     Published Date: Oct 14, 2016
Champion innovation through collaboration Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near." To win in today’s fast-paced market, you need to innovate. This eBook shows you how to transform your team and organization into one that is more agile and better equipped to innovate using a modern collaboration platform. A collaborative culture helps you: Widen the ideation pipeline Accelerate time to market Deliver higher quality products and new customer experiences Fill out the form to download the eBook to learn more about how to innovate with connected collaboration.
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innovation, team organization, collaboration platform, market, culture
    
Microsoft Office 365
Published By: Microsoft Office 365     Published Date: Nov 03, 2016
Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near." You can transform your organization to be more agile and innovative through collaboration. A collaborative culture helps you: Widen the ideation pipeline Accelerate time to market Deliver higher quality products and new customer experiences Download this eBook to learn more.
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Microsoft Office 365
Published By: Cisco EMEA     Published Date: Jun 19, 2019
The workplace has changed and today the most agile workforces outperform traditional set ups. But the reality of modern business life is, if you want a culture of innovation, you have to make it yourself. Teams need a workplace that’s focussed on innovation and speed. Introducing Cisco Webex Teams, a platform that helps teams to do it all. Essential kit for forward-thinking small businesses.
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Cisco EMEA
Published By: Dell APAC     Published Date: Nov 20, 2019
Users are on the go, working from almost anywhere and on multiple devices, reshaping the traditional work-place. We know for you as an IT leader this means more: ? devices to provision and deploy ? end points to secure ? applications to support ? systems to manage Which results in more headaches for you and less time to focus on more important, strategic initiatives. And your role has transformed too; you’re now a critical partner of the company’s leadership. You’re thinking about bringing the best experience to your users, accelerating collaboration and maximizing productivity. You’re being tasked to help the company remain innovative. With all of these added responsibilities, thinking about the more repetitive tasks like resetting user passwords and giving access to VPN should be a thing of the past. At Dell Technologies, we understand your top priority is transforming your organization for ultimate value and efficiency.
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Dell APAC
Published By: Cisco EMEA     Published Date: Oct 01, 2019
De Cisco-ervaring voor vergaderingen en teamsamenwerking De werkplek is veranderd en bedrijven met de meest flexibele werknemers presteren beter dan traditionele bedrijven. Maar de realiteit van het moderne bedrijfsleven is dat u een cultuur van innovatie zelf moet stimuleren. Teams hebben een werkvloer nodig die is toegespitst op innovatie en snelheid. Maak kennis met Cisco Webex Teams, een platform dat teams helpt het allemaal te doen. Dit is een essentieel gereedschap voor vooruitstrevende MKB-bedrijven.
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Cisco EMEA
Published By: Spectrum Enterprise     Published Date: Feb 27, 2018
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance. H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
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enterprise, digital, connection, revenues, marketing, tactics, technology
    
Spectrum Enterprise
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