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Published By: Dell APAC - EMC     Published Date: May 19, 2020
In the digital era, a skilled and effective workforce is essential and the technology to support them is equally vital. It’s the task of technology decision makers to provide every worker with an ecosystem of hardware, software and additional equipment that maximizes each worker’s ability to contribute to the organization. In the search to uncover the facts about worker experience across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater worker effectiveness and organizational competitiveness. The survey found that motivation and engagement are keys to optimizing the performance of every workforce member. And motivation and engagement, in turn, are fueled by technology that meets user needs for power, durability and convenience.
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Dell APAC - EMC
Published By: Dell APAC - EMC     Published Date: May 25, 2020
Managing the day to day burden of PC lifecycle management leaves IT little time for innovation. It leaves little opportunity to take advantage of new trends fundamentally changing the way IT is consumed and delivered. And it prevents IT from focusing on the strategic priorities that help drive the business transformation. And, hardware technology doesn’t last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. IT is tasked with optimizing the PC lifecycle and also driving strategic breakthroughs for their organization. To foster growth, IT has to: • Anticipate new requirements • Assess current capabilities and future needs • Design and implement new solutions • Drive new systems into production quickly • Keep systems running at peak performance • Plan and forecast to meet budget needs quarters, even years in advance At the end of the PC lifecycle, when systems are obsolete or new realities trigger change, the process starts all over again. So, how
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Dell APAC - EMC
Published By: Veeam APAC     Published Date: Apr 26, 2020
"Ransomware is here to stay. As much as no one likes to hear that, we have to admit that it’s no longer a question of ‘if’ but rather ‘when’ and ‘to what’ extent your business might be affected. Rather than hope it won’t get you, let’s explore all the options that exist to prevent, locate, disarm and mitigate ransomware risks. We’ll go over some essential strategies you can implement today and also review what a comprehensive backup software can offer you, such as: - Simple things to implement right away: 3?2?1 rule, air gapped backups and access policies - Ransomware myths: what really should be taken seriously? - What today’s backup technologies can offer: in?flight malware check, immutable backups - And more!"
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Veeam APAC
Published By: Citrix     Published Date: Mar 26, 2020
Your small business is primed for a growing future—but with every new employee and client, you have more files to store and manage. Without a strong file sharing solution, it’s tough for your IT team to manage secure, anywhere access to key files for all your users. The solution is to adopt an enterprise-grade file sharing platform that grows with you. In this e-book, you’ll learn how enterprise-grade file sharing supports your growth with: • More efficient collaboration processes • Streamlined security and compliance • Unified access to files across locations and devices
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Citrix
Published By: Citrix     Published Date: Mar 26, 2020
Some technology investments can create more problems than they solve. That’s especially true if they increase IT complexity, weaken security, limit flexibility, or fall short of user expectations. In this guide, you’ll learn about four ways to evaluate the real business value of the technologies you choose for your business. By asking the right questions, you can make sure your investments will help you: • Adapt to changing workforce needs • Improve individual and company productivity • Limit sprawl and manage complexity • Keep the options open for your evolving IT strategy
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Citrix
Published By: Genesys     Published Date: Jan 15, 2020
La Internet ha abierto un abanico de oportunidades y de información nunca antes visto, además de brindar un gran nivel de conveniencia a los clientes. Esto ha impulsado a las empresas a actualizar sus estrategias de customer engagement. Uno de los cambios más significativos ha sido la cantidad cada vez mayor de canales que los clientes utilizan para contactarse con las empresas. Ahora, se comunican por correo electrónico, chat, redes sociales, SMS y servicios de mensajería. Dado que la conectividad móvil ha redoblado aún más la apuesta, los clientes esperan que los contactos y las respuestas sean en tiempo real. En este informe, Frost & Sullivan analiza el valor de la experiencia del cliente para los call centers medianos en relación con su impacto para el negocio, las prioridades, la madurez tecnológica y la forma en que miden sus iniciativas de CX. En este informe de investigación global, usted conocerá: Las tendencias que tienen una mayor repercusión en el negocio de los call ce
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Genesys
Published By: Genesys     Published Date: Jan 15, 2020
Los clientes de hoy quieren que sus interacciones entre canales sean rápidas y no presenten problemas. Empresas globales como PayPal, Heineken y Vodafone han adoptado tecnología para brindar a sus clientes experiencias verdaderamente conectadas y omnicanal. Al migrar a la mejor plataforma de experiencia del cliente, han logrado: Cumplir los tiempos establecidos en la migración hacia la nube Cumplir los requisitos regulatorios específicos de su industria Reducir los costos de mantenimiento y operación Optimizar el personal Acelerar la obtención de valor y el ROI Mejorar el Net Promoter Score, la satisfacción del cliente y la resolución de las llamadas Conozca los cuatro pasos para planificar y ejecutar una estrategia de migración sin problemas, y hacer realidad la transformación de la experiencia del cliente.
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Genesys
Published By: Genesys     Published Date: Jan 15, 2020
El éxito se define por la calidad de las relaciones con sus clientes. Una estructura antigua puede afectar su capacidad de brindar un servicio consistente en todos los canales y puntos de contacto. Frente a las crecientes exigencias de los clientes y del negocio, usted no puede esperar a ver qué opciones a largo plazo le ofrecerá un proveedor y cuándo lo hará. Una forma de optimizar el customer engagement en los canales que tiene es incorporar soluciones de experiencia del cliente comprobadas y líderes en el mercado. Y, con un socio que se centre en la innovación y en su éxito, puede garantizar el futuro del negocio a medida que evoluciona. Lea este resumen ejecutivo y descubrirá cómo incorporar una plataforma de experiencia del cliente abierta, estable y comprobada, y seleccionar un proveedor que lo acompañe. Descubra las ventajas de una metodología de migración demostrada que lo guiará en el proceso de transformación de la experiencia del cliente, que incluye: Sentar una base sóli
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Genesys
Published By: Lenovo - APAC     Published Date: May 22, 2020
Using cloud is the norm for businesses today, and expectations are high for these investments to create real business results. This sentiment is clear in TBR’s recent cloud adoption research: 83% of respondents indicated their organization is investing in IT for innovation. These expectations have led to the emergence of hybrid cloud environments, with organizations investing in various public and hosted cloud options, as well as building their own private clouds. While hybrid cloud adoption is increasing as organizations aim to enhance the value of their existing deployments, hybrid cloud also creates complexities for IT leaders. The road to cloud adoption is paved, but the path to ROI isn’t always as clear. With only 19% of respondents indicating their organization has a mature cloud strategy, there is work to be done to establish a winning approach that gives organizations the flexibility, agility, security, control, and cost savings they expect.
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Lenovo - APAC
Published By: Automation Anywhere APAC     Published Date: May 08, 2020
ANZ’s Bengaluru hub was having to hire new staff for seasonal trends that included lengthy recruiting processes and senior management’s time and efforts. Once the surge in work was over, they had to scale back. ANZ then started thinking about ways to minimize these types of situations and quickly realized that RPA had to be part of the answer. Read this case study to see how ANZ managed to deploy hundreds of robots in the first six months of automation process and achieved 40% or above of substantial cost reduction in end-to-end delivery time for customers.
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Automation Anywhere APAC
Published By: Dell EMC EMEA     Published Date: May 26, 2020
The end user computing industry has reached an important time in its history. For the first time, modern PC management, mobility, Zero Trust security, and virtualization are coalescing to deliver the world’s first digital workspace solutions. The world of any app, any device, and any location is finally here. Enterprises understand that this new digital capability will bring enormous benefits, including enhanced productivity, simplified management, reduced costs, and enhanced security. Today, most IT decision makers are now planning to radically transform their end user computing environments with digital workspaces in the upcoming years. Despite the enthusiasm, however, the question remains: how should companies go about adopting a modern, secure digital workspace to maximize the value from their investments?
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Dell EMC EMEA
Published By: Atlassian     Published Date: May 19, 2020
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Atlassian
Published By: Atlassian     Published Date: May 19, 2020
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Atlassian
Published By: F5 Networks Singapore Pte Ltd     Published Date: Apr 20, 2020
"This book introduces developers and network administrators to the basic concepts and challenges of monitoring and managing API traffic. In this ebook you will learn: • About the North/South and East/West models for API traffic • How to maintain network reliability and resilience to provide a healthy and scalable infrastructure for your API platform • About security basics including API keys, authentication, authorization, and encryption. • Options for diagnosing and automating your traffic management approach"
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Apr 20, 2020
"Read this report to learn about API trends, the API management challenges that arise in modern app architectures, and best practices for API lifecycle management. In this report you will learn: • About API adoption trends and insights • How modern app architectures create new API management challenges • The key benefits of effective and adaptable API management • Recommendations for API lifecycle management of microservices based apps"
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Apr 20, 2020
"Containerized applications need an application delivery infrastructure designed for containers. Organizations use container platforms such as Kubernetes or RedHat OpenShift in combination with agile development methodologies to speed up application development and deployment. Containers are foundational infrastructure components for developing cloud-native applications as they enable flexibility and portability that allow developers to “write once, run anywhere.” Containers reduce dependencies and allow component-level scaling, which is key to modernizing applications using microservices. Download this guide to learn how to deliver optimal performance to your containerized apps."
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Apr 20, 2020
"Application programming interfaces (APIs) have become central to the digital economy. They play a pivotal role in the consumption of apps behind the scenes—and their importance to your business will only grow in the coming years. One thing is clear: as you modernize your apps, you need a modern API management solution. Download this guide to learn more on how to optimize your API Management for your traditional and modern app deployment "
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Apr 20, 2020
"Agile platforms need agile protection. Container platforms such as Kubernetes and RedHat OpenShift combine with agile development methodologies to speed up application development and deployment. By allowing developers to break applications up into smaller components (also known as microservices), containers can help reduce dependencies, allow component-level scaling, and encourage rapid release lifecycle Download this guide to learn how you can keep up with rapid release cycles in containerized environment securely through automated responses to container events."
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F5 Networks Singapore Pte Ltd
Published By: Verint     Published Date: May 14, 2020
Consumers now want to engage with organisations at any time, on their preferred channel. Learn about the key considerations your Workforce Engagement strategy should adopt in order to deliver the experience customers demand in this eBook from Verint Systems.
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Verint
Published By: Tableau     Published Date: May 11, 2020
Fournir aux entreprises des données fiables afin d'optimiser la prise de décision est une démarche qui n'a pas fondamentalement changé depuis des décennies. Malgré des avancées technologiques massives et de nouvelles stratégies, les services IT qui gèrent aujourd'hui les infrastructures de données ont une mission globalement identique : assurer la mobilité des données dès leur création, ainsi que leur accessibilité et leur clarté auprès des décisionnaires au moment où ils en ont besoin. Toutefois, si l'objectif est resté le même, les obstacles liés à la création et à la gestion d'une source d'informations exploitables valide au sein d'une entreprise sont beaucoup plus difficiles à surmonter.
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Tableau
Published By: Tableau     Published Date: May 11, 2020
Ce guide d'évaluation aide l'IT à évaluer et sélectionner une plate-forme BI et analytique pour un déploiement d'entreprise à grande échelle. Pour mener à bien la transition vers un modèle BI moderne basé sur le libre-service, l'IT doit adopter une approche collaborative qui implique les utilisateurs métier à tous les niveaux (voir le livre blanc Redéfinir le rôle de l'IT dans la nouvelle approche de la BI). Ce guide porte sur l'évaluation de ce type de plate-forme et sur les critères à prendre en compte pour sélectionner un environnement BI à la hauteur de vos attentes. Il est conçu pour aider l'IT à évaluer la capacité de chaque plate-forme à s'adapter au workflow analytique moderne et à répondre aux besoins divers et variés de toute l'entreprise, avec la collaboration des utilisateurs et des analystes.
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Tableau
Published By: Fortinet EMEA     Published Date: May 14, 2020
Organizations are increasingly deploying a variety of workloads across multiple clouds. In turn, business-critical data and services are increasingly scattered across this distributed infrastructure. Using the shared responsibility model as a guiding principle, enterprises rely on cloud providers to protect the network, storage, and computing layers, while enterprises (end-users) own the security for everything that is built, deployed, or stored in the cloud. Due to multi-cloud adoption, most enterprises maintain heterogenous environments, with tools from each cloud platform differing signi?cantly. For organizations, this results in a complex, nonuniform network security infrastructure. The only viable answer is a uni?ed security solution that runs across multiple cloud platforms. Organizations seeking to deploy applications in the cloud must deploy security solutions that embody three key attributes: 1) native integration with all major cloud providers, 2) a broad suite of security
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Fortinet EMEA
Published By: Fortinet EMEA     Published Date: May 15, 2020
IT infrastructure modernization is well underway as healthcare organizations need to be more agile in their response to digital transformation initiatives. Legacy architectures simply cannot keep up with the pace of change associated with value-based health and rapidly evolving technical requirements. Constrained IT resources require solutions that improve operational efficiencies and optimize resources. This IDC InfoBrief presents a case study that describes how a customer deployed Fortinet Secure SD-WAN to improve network and application performance while reducing total cost of ownership (TCO).
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Fortinet EMEA
Published By: Snow Software EMEA     Published Date: Jun 02, 2020
One of the most common concerns is how to track and control public cloud spending. Sprawl can still be an issue in enterprise data centers, but maturing IT virtualization processes, as well as performance optimization, automation and rightsizing, allow data center admins to identify and remediate these situations. In the public cloud, by contrast, sprawl is exacerbated by the fact that an organization’s initial public cloud consumption is seldom managed by IT. Instead, it’s controlled by various lines of business (LOBs) through shadow IT teams that have little or no expertise in IT processes. This eBook outlines the various ways in which a Cloud Management Platform (CMP) and other strategies can help to minimize public cloud costs. Learn more, download now.
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Snow Software EMEA
Published By: Snow Software EMEA     Published Date: Jun 02, 2020
Market uncertainty and the recent rapid move to remote working has led to an even greater reliance on the instant availability of IT resources enabled by the cloud. Although vital, the added cost management pressures facing IT teams means that optimizing this cloud spend is critical. Download this report to learn more.
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Snow Software EMEA
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