operational management

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Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: Oce Business Services     Published Date: Mar 24, 2008
Effective records management has never been more crucial to meeting corporate governance, risk management and operational mandates. Yet half of enterprises lack a fully implemented records management program. Download this white paper to learn how strategic outsourcing can help you mitigate risks, apply best practices, meet compliance mandates and improve overall records management ROI.
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oce, records management, knowledge management
    
Oce Business Services
Published By: SRC,LLC     Published Date: Jun 01, 2009
Today, organizations are collecting data at every level of their business and in volumes that in the past were unimaginable. Data sets are stored in different database systems or in files with distinctive formats, all reflecting business process, application, program software, or information type dependencies. Adding to this complexity is the distribution of these data sets across the enterprise in silos requiring a varied set of tools and/or specialized business rules for data transformation, classification, matching, and integration. Because of the massive amounts of data stored in a variety of representation formats, decision makers strain to derive insights and create business solutions that adequately span and integrate information from these disparate technology islands. Learn more today!
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src, data transformation, classification, business value, geographic business intelligence, geo-bi, etl, extract
    
SRC,LLC
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step “roadmap” that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
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clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source, voc program, customer behaviors, operationalize voc
    
Clarabridge
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
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clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
    
Clarabridge
Published By: IBM     Published Date: May 12, 2008
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
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itil, service management, governance, risk management, ibm, ibm g&rm, ibm grm
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
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ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
IDC studied 14 mobile and fixed-line service providers that implemented Tivoli Netcool and found that IBM Tivoli Netcool can help in big ways. It reduces costs by improving operational efficiencies and still allows you to deliver a high-quality custom management.
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ibm, tivoli, netcool, roi, future proofing, data integration, operations productivity, cost reduction
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment
    
IBM
Published By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
    
LANDesk
Published By: Progress Software BTA Financial     Published Date: Oct 26, 2009
The Actional architecture enables end-to-end transaction monitoring and alerting as well as fast root cause analysis-with cost-effective scalability and high performance. This paper presents a detailed description of the unique technology that makes these and other key characteristics possible.
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progress actional, actional architecture, soa operations, soa management, operational management, soa whitepaper
    
Progress Software BTA Financial
Published By: Progress Software BTA Telecommunications     Published Date: Oct 26, 2009
The Actional architecture enables end-to-end transaction monitoring and alerting as well as fast root cause analysis-with cost-effective scalability and high performance. This paper presents a detailed description of the unique technology that makes these and other key characteristics possible.
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progress actional, actional architecture, soa operations, soa management, operational management, soa whitepaper
    
Progress Software BTA Telecommunications
Published By: IBM     Published Date: Aug 07, 2012
As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received. Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved, how embedded analytics improves decision making, and technology components of a predictive analytics solution.
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improving, claims, management, outcomes, predictive, analytics, claims, management
    
IBM
Published By: IBM     Published Date: Aug 08, 2012
IBM Analytical Decision Management revolutionizes how organizations make decisions by optimizing and automating high-volume, operational decisions at the point of impact to drive better business outcomes. In this technical white paper, learn about the architecture, deisgn and execution environments for this leading-edge technology, as well as recommendations on how to manage an implementation of this decision management solution.
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ibm, technology, optimized decision-making, analytical decision management, decision management, automation, technology, decision management solution
    
IBM
Published By: IBM     Published Date: Aug 08, 2012
While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.
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ibm, technology, software, asset performance management, economic recovery, operational budgets, capital, asset management
    
IBM
Published By: CDW     Published Date: Apr 04, 2016
A critical step in moving from a shared virtualized environment toward a private cloud is the transition from infrastructure optimization to service optimization. NetApp’s design approach, technologies, and ecosystem integration build upon our storage efficiencies to deliver service-level efficiencies using centralized, policy-based management and automation. With NetApp® OnCommand® Workflow Automation, an efficient service-oriented approach can be implemented that enables storage provisioning, data protection, and operational processes to be integrated and automated. As a result, enterprises can meet workload service-level requirements while greatly reducing management costs and improving business agility.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW
Published By: VMTurbo     Published Date: Apr 11, 2013
VMTurbo is the only vendor that provides a closed-loop management system capable of holistically assuring workload QoS while maximizing infrastructure efficiency. Our solution continuously identifies inefficiencies, resource contention and bottlenecks in the system and is able to determine—and automate—the necessary actions that control the environment in the optimal operating zone. It changes the economics of managing virtualized data centers and delivers operational savings and productivity gains across the organization. And, it is a better approach to IT operations management in today’s virtualized data center.
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operations, management, key points, vmturbo, maximize, infrastructure, resource, efficiency
    
VMTurbo
Published By: Polycom     Published Date: Apr 30, 2013
Wearable operational video (such as helmet cams), mobile cameras and sensors, and other visual technologies can provide crucial intelligence, which then can be gathered, communicated to personnel in disparate locations, and integrated to enable unified collaboration for public security responses. The possibility is emerging for a new generation of video applications that will enhance public security and disaster management.
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videoconferencing, telepresence, video application, real time video, intelligence, security, crisis management, technology
    
Polycom
Published By: Tyco Integrated Security     Published Date: Mar 09, 2016
Since 1874, Tyco Integrated Security has consistently provided quality products and services to our customers. From loss prevention to operational and risk management, our ultimate goal is to help you better protect your business and meet your security needs.
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tyco, security, commercial, loss prevention
    
Tyco Integrated Security
Published By: Simplivity     Published Date: May 18, 2015
SimpliVity's true hyperconverged infrastructure solution helped Waypoint Capital consolidate their data center. After implementing 2U OmniCube systems, they were able to immensely reduce their IT complexity, increase performance, and dramatically improve their operational efficiency.
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robo, storage, disaster recovery, operational efficiency, aging infrastructure, high it costs, data management, wan optimization
    
Simplivity
Published By: Simplivity     Published Date: Jul 02, 2015
SimpliVity's true hyperconverged infrastructure solution helped Waypoint Capital consolidate their data center. After implementing 2U OmniCube systems, they were able to immensely reduce their IT complexity, increase performance, and dramatically improve their operational efficiency.
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robo, storage, disaster recovery, operational efficiency, aging infrastructure, high it costs, data management, wan optimization
    
Simplivity
Published By: Simplivity     Published Date: Jul 02, 2015
ActualTech Media and SimpliVity have partnered to create a new report that presents data from surveyed IT professionals and their experiences with hyperconverged infrastructure. The report defines Hyperconvergence and outlines the future of the industry.
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hyperconvergence, robo, market report, storage, disaster recovery, operational efficiency, high it costs, data protection
    
Simplivity
Published By: DocuSign     Published Date: Mar 23, 2016
In today’s digital world, paper documents are an obstacle to doing business. Implementing a Digital Transaction Management (DTM) system can help, but financial services firms need solutions that offer bank-level security, regulatory compliance, operational efficiency, and a positive end-user experience. Read the report and discover the top 10 reasons why Financial Services firms choose DocuSign for their Digital Transaction Management and esignature solution.
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DocuSign
Published By: CDW - NetApp     Published Date: Apr 07, 2016
A critical step in moving from a shared virtualized environment toward a private cloud is the transition from infrastructure optimization to service optimization. NetApp’s design approach, technologies, and ecosystem integration build upon our storage efficiencies to deliver service-level efficiencies using centralized, policy-based management and automation. With NetApp® OnCommand® Workflow Automation, an efficient service-oriented approach can be implemented that enables storage provisioning, data protection, and operational processes to be integrated and automated. As a result, enterprises can meet workload service-level requirements while greatly reducing management costs and improving business agility.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: Oracle     Published Date: Feb 10, 2016
Good supply chain management is essential to your operational efficiency, customer centricity, compliance, carbon footprint, and ultimately, your overall success. If handled correctly, your supply chain should improve customer service—along with the reputation of your brand—and boost your bottom line. But, as with many areas of business, the rules of the game are changing. What’s changing? Well, everything. New regulations, increased buyer expectations, shorter product lifecycles, fluctuations in demand, new market entrants, more ethical supplier management, poor visibility of globalized supply chains—all these things, and more, are testing the limits of the traditional supply chain model. The simple truth is that the way things used to be done, and the solutions that enabled it, are no longer up to the job. Today, organizations need levels of flexibility, integration, and visibility that are beyond what those systems were designed to deliver.
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oracle, supply chain leaders, cloud migration, supply chain management, operational efficiency best practices, it management, data management
    
Oracle
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