online experience

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Published By: Dell APAC - EMC     Published Date: May 19, 2020
Employees that believe their IT department is focused on supporting 1 their productivity are more likely to be engaged in their work. In response, savvy CIOs are prioritizing the employee experience (EX) imperative as a cornerstone of their workforce technology agendas. In February 2019, Dell commissioned Forrester Consulting to evaluate the relationship between EX and enterprise computing. Forrester conducted an online survey with 3,052 information workers across the globe to explore: 1) how employees perceive IT; 2) how well IT provides tools/devices, environment, and support; and 3) how they view their overall employee experience. Forrester also conducted an online survey with 1,186 IT leaders across the globe to understand current and future PC lifecycle management deployment models. This paper brings together the findings of these two studies to illustrate the benefits of supporting great EX through technology and the path enterprises should take to capture these benefits.
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Dell APAC - EMC
Published By: Dell WAFS     Published Date: Jun 05, 2020
Employees that believe their IT department is focused on supporting their productivity are more likely to be engaged in their work.1 In response, savvy CIOs are prioritizing the employee experience (EX) imperative as a cornerstone of their workforce technology agendas. In February 2019, Dell commissioned Forrester Consulting to evaluate the relationship between EX and enterprise computing. Forrester conducted an online survey with 3,052 information workers across the globe to explore: 1) how employees perceive IT; 2) how well IT provides tools/devices, environment, and support; and 3) how they view their overall employee experience. Forrester also conducted an online survey with 1,186 IT leaders across the globe to understand current and future PC lifecycle management deployment models. This paper brings together the findings of these two studies to illustrate the benefits of supporting great EX through technology and the path enterprises should take to capture these benefits
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Dell WAFS
Published By: Healthgrades     Published Date: May 12, 2020
Today’s consumers expect an easy, convenient, and reliable online experience. Hospitals must deliver on this expectation—or risk losing business. A health system website plays an integral role in a patient’s overall experience, perhaps being one of the first impressions of the organization. Download this guide to key features of top-performing hospital websites and why you need them.
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Healthgrades
Published By: Coveo     Published Date: Mar 27, 2020
Support leaders are facing a new digital support reality caused by a surge in remote work. End customers are in need of fast access to trusted information to help them settle into their new working environment, while contact center staff are being overloaded with calls on routine questions that could more effectively be answered online. Download the Guide to Delivering Intelligent Self-Service to learn 7 best practices from leading companies on how they leveraged experience intelligence to create scalable support organizations.
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Coveo
Published By: Bringg EMEA     Published Date: May 12, 2020
"Walmart and Amazon have created new standards for the online grocery market. To compete with giants, it is critical that grocers work with multiple delivery and fulfillment providers in order to be able to scale up successfully and provide seamless omnichannel customer experiences. In this on-demand webinar, we explore -The rise and continued growth of online grocery -The economic challenges of maintaining profitability -The innovative ways in which grocers are using technology to increase their productivity, improve their agility and improve their margins while delivering superior customer experiences. Watch Now"
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Bringg EMEA
Published By: Bringg EMEA     Published Date: Jul 07, 2020
"The news of Amazon investing nearly one billion dollars into making one-day delivery the new Prime standard, has left many people asking why? What does Amazon’s logistics network is an optimized fulfillment and delivery operation that creates a far divide for retailers trying to compete on customer experience. However, today’s retailers with both a physical footprint and an online presence are perfectly positioned to not only compete but to exceed Amazon’s new one-day delivery standard. The key to reaching this goal is placing the customer delivery experience at the heart of their fulfillment strategy. In this webinar, we share the latest fulfillment and delivery models that are creating a unique opportunity for both retail and logistics leaders. Hear the strategic and practical trends implemented by Amazon and other retail giants and how you can leverage these insights to your advantage. Learn how retailers use delivery orchestration technology and practices to: *Better utilize s
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Bringg EMEA
Published By: Podium     Published Date: Mar 27, 2020
How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as seamless online-to-offline experiences—70% of customers say that connected interactions play a crucial role in getting their business. This guide will show you how to: Be where your customers are Show up on top in search Convert website visitors into customers Leverage two-way messaging to your advantage Get and apply customer feedback Gather reviews Use an internal communications tool Do more as a team
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Podium
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales
    
Velaro
Published By: Comcast Business     Published Date: Feb 07, 2020
Financial services companies face multiple challenges that are driving the need for digital transformation (DX). For instance, online banks now represent a potentially powerful new competitor for traditional financial services companies. Also, the proliferation of mobile applications, spurred by the demands of new consumers with radically different views of how banking should be done, have added substantial complexity to how financial services are provided. This white paper explores the evolution of financial services offerings, the evolving demands of customers who expect frictionless experiences and the new requirements shaping how network infrastructure must evolve to meet these new demands.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
SD-WAN enables the use of widely available and affordable broadband that eliminates bandwidth constraints and empowers flawless online patient experiences, unhindered cloud and inter-office communications, and crystal-clear transmissions of X-rays, video and other critical imagery. Video, meanwhile, has moved toward the top of the bandwidth-hogging applications as its use in telemedicine and training have skyrocketed.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
Whether it is the use of a mobile app to look up a product to purchasing it through a voice interface device to posting video reviews of the product online, almost every aspect of the interaction between brand and consumer is via a layer of technology. Yet despite the ubiquity of technology throughout the customer journey, they still want human-like interactions with brands. Companies need to begin providing human-like interactions through technology with personalization and by providing customized marketing, products, and experiences that focus on personal preferences and needs.
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Comcast Business
Published By: Cisco     Published Date: Dec 20, 2018
Knowledge workers today have a rich portfolio of team collaboration tools to help them get their jobs done, starting with email and encompassing texting, file sharing, online chat and message boards, social media and video conferencing. Yet collaboration across these tools can be a frustrating experience, due to the complexity of the technology and lack of integration. The good news: the application of emerging technologies and artificial intelligence (AI) enables more people to connect when and how they need to. And that makes for more productive teams.
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Cisco
Published By: HERE Technologies     Published Date: Nov 20, 2019
As retailers seek to improve the consumer journey both online and in-store, they are migrating from omnichannel marketing to a harmonized retail experience that orchestrates digital and physical channels to work in sync. Many retail brands are realizing that such harmony has now become essential to building loyalty and winning new consumers. Understanding the journey between where consumers live, where they work, where they play and where they shop provides a better overall awareness of the most relevant and dominant trends in consumer behavior. Retailers anticipating this behavior have many opportunities to optimize and enhance their: • targeted ads • hyper-personalized promotions • location-aware ordering capabilities • curbside pickup preferences • last-mile delivery visibility for customers Discover, via real-world examples, the myriad of ways real-time location data is being leveraged by retailers like Amazon, Walmart, Target and others to create hyper-personalized consume
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 31, 2020
White paperbased on a recent MarTech webinar sponsored by HERE Technologies It’s no secret that consumers are more likely to buy from a company offering personalized experiences. Yet many digital marketers still don’t understand how to use location data to deliver relevant offers.POI data and historic foot traffic patterns can provide deeper insights around audiences and markets. Download the white paper to find out how location-powered innovation throughout the whole customer journey – from the seeing a personalized ad to seamlessly ordering the item online and conveniently picking it up at the nearest brick-and-mortar store location – results in a remarkable customer experience that boosts brand loyalty. Read this white paper to learn: • how to innovate around location insights to create personalized experiences. • how refined segmentation techniques can reduce waste and improve campaign ROI • how to increase customer engagement by analyzing customer behavior • howadsquare
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HERE Technologies
Published By: Spectrum Enterprise     Published Date: Aug 29, 2019
Many businesses attempting to implement digital strategies are held back by subpar Internet connectivity. Networks with insufficient bandwidth and inconsistent performance cause a wide range of problems that prevent businesses from competing effectively. Such issues can range from unsatisfying online experiences for customers to unreliable connectivity for employees to the inability to run latency-sensitive applications and share large files. In short, their networks are delivering poor value that affects nearly all areas of their businesses.
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Spectrum Enterprise
Published By: Akamai Technologies     Published Date: Sep 12, 2017
Online images used to be simple. In the past, they weren’t the focal point of a page — there were only a handful of images on a given page and all users were viewing online images on a desktop with dial-up. That has all changed. Today’s web pages are dynamic, filled with images and viewed by end users on different devices with varying connectivity. As audience expectations for rich web experiences have grown, so has the requirement to deliver increasingly image-heavy web applications. The problem? The cost and complexity of creating, storing, and delivering web images tailored for every device poses a significant challenge for businesses, but failing to address the increasing diversity across devices and networks will lead to a poor and inconsistent user experience. Current solutions don’t solve this problem completely.
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cloud image management, online images, web applications, devices, web experience
    
Akamai Technologies
Published By: SAS     Published Date: Jan 17, 2018
First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
This RSR custom research report explores the impact of omnichannel methods on merchandising, marketing and the supply chain; specifically, what analytical capabilities address the challenges that omnichannel selling and fulfillment pose for retailers. Consumers today routinely begin their shopping journeys online, but complete their purchases in nearby stores, in their “home” stores or delivered directly to their doors. Retail analytics enables organizations to capture data from their customers' journeys. Retailers that successfully deliver relevant omnichannel experiences while gaining a more sophisticated understanding of demand (where and how it is initiated) will enhance their brands’ value and create compelling and profitable customer relationships.
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SAS
Published By: Oracle     Published Date: Feb 24, 2015
30 seconds or less. The average length of time that consumers spend reading or listening to online marketing communications . Marketers today are now equipped with the strategies and technologies to better capture consumer attention. To do this, they need to orchestrate individualized customer experiences across the digital channels. Read on for a statistical profile of today’s distracted consumer, followed by actionable tips for effectively communicating and converting this new type of consumer.
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oracle, marketing, consumers, attention, message, distractions, communications, conversions
    
Oracle
Published By: Adobe     Published Date: Sep 12, 2017
Blend online and offline data to create a vibrant marketing world. Learn how to deliver uniquely experiences customers expect and to delight them with the ones they didn't see coming.
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Adobe
Published By: Adobe     Published Date: Apr 23, 2018
Download our new white paper, Retail Stores of the Future, to learn how you can bring the best of online shopping to brick-and-mortar stores. You’ll see how new digital marketing technologies and strategies can be applied to in-store interactions—so you can create immersive experiences everywhere your customers go. Read the white paper now to discover: • How retailers are blending innovative technologies with traditional shopping • Four key approaches they’re using to build Stores of the Future • The interactive tools they’re employing to enrich in-store experiences
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Adobe
Published By: Limelight Networks     Published Date: Mar 02, 2018
Your online audience expects fast, flawless, secure experiences on any device in any location, every time. But whether you are delivering videos, your website, music, software or games, ensuring engaging online experiences from an increasing variety of devices around the world is a huge challenge. Content delivery networks (CDNs) can significantly improve the user experience of your online audiences. But not all CDNs deliver the same level of service. Dos and Don’ts of Evaluating and Deploying a CDN provides tips on how to determine what is most important to your organization and how to choose a CDN that meets your needs. Download this guide to learn: The four major performance factors that can affect user experience Why speed alone isn't an accurate measure of performance How a content audit can identify performance bottlenecks The role content storage can play in reducing costs and latency How to decide what features are most important to your business
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content delivery network, cdn, web performance, web acceleration, digital content delivery, ddos protection, ddos, web application security
    
Limelight Networks
Published By: Limelight Networks     Published Date: Mar 02, 2018
Can your business afford to lose $9,000 per minute? According to the Ponemon Institute $9,000 is the average cost of an unplanned outage. In some cases the costs are much higher. The catalogue of cloud outages over recent years is well publicized and reads like a “who’s who” of the technology industry. It seems no one is immune. But when it comes to delivering digital content, downtime isn’t the only concern. Today a poor user experience can be just as damaging as an outage. According to Limelight research, 78% of people will stop watching an online video after it buffers three times, and the majority of people will not wait more than 5 seconds for a website to load. Organizations looking to deliver great digital experiences for their customers often choose to deliver that content using Content Delivery Networks (CDNs). Using multiple CDNs to deliver these digital content experiences promises even greater levels of availability and performance. But it brings with it a host of questi
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content delivery network, cdn, multi-cdn, multiple cdns, web performance, web acceleration, digital content delivery, mobile delivery
    
Limelight Networks
Published By: Stripe     Published Date: Jun 11, 2019
On 14 September 2019, new requirements for authenticating online payments called Strong Customer Authentication (SCA) will be introduced in Europe as part of the second Payment Services Directive (PSD2). The changes introduced by this new regulation are set to deeply affect internet commerce in Europe. Impacted businesses that don’t prepare for these new requirements could see their conversion rates significantly drop after the enforcement of SCA. This guide takes a closer look at these new requirements and the kinds of payments they will impact, including ways to use exemptions for low-risk transactions to offer a frictionless checkout experience. Download the guide to learn more.
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sca, online economy, online payment
    
Stripe
Published By: Samsung     Published Date: Jun 20, 2019
We are witnessing the digitisation of the entire retail ecosystem. While many have long debated whether online or offline will ‘win’ the retail battle, it is becoming clear that the future face of retail is a seamless merger of the two. Converge with data and logistics and you have a single, integrated overview that forms the blueprint for the next wave of disruption in retail. Samsung Display Solutions provide a digital canvas for retailers to create their own immersive experiences. To find out how download this whitepaper today!
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samsung, display solutions, retail ecosystem
    
Samsung
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