mobile phone

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Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: IBM     Published Date: Mar 11, 2008
More and more employees are working remotely or traveling around the world to meet with colleagues, customers and partners. Jobs are no longer tied to a specific physical location, and people have come to rely on devices such as mobile phones, personal digital assistants (PDAs) and laptops to stay connected and productive.
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ibm, convergence, collaboration, pda, unified communications, productivity
    
IBM
Published By: Secure Computing     Published Date: Jan 25, 2008
This paper discusses the value of two-factor authentication systems that provide vital access security for today's mobile workforces, who can now be productive from numerous remote locations: the home office, the airport, hotels, and customer sites. Moreover, the ubiquitous nature of mobile phones has now given rise to a new, convenient form factor for the software-based authenticator that resides right on the mobile phone/device.
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cell phone, cell phones, wireless security, mobile security, mobile workers, authentication, 2-factor authentication, iam, identity management, access control, securecomputing, secure computing
    
Secure Computing
Published By: Sophos     Published Date: Jul 01, 2013
Gone is the day of the corporate-issued BlackBerry device. With its finely ingrained policies, BlackBerry was once the go-to mobile device for security-savvy enterprises. Research from IDC shows that iPhone and Android now hold over 80% of market share, with Windows Phone 8 and BlackBerry completing for the third spot. The rising trend of mobility consumerization has reached a point where it is increasingly difficult for IT organizations to settle on a standard mobile device. This whitepaper will help you identify each device platform’s security features—and choose the right platform for your business.
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mobile device, security
    
Sophos
Published By: Skillsoft     Published Date: May 10, 2011
Is now the time to take the plunge into mobile learning or should you wait for a more stable mobile landscape to emerge? It's important for organizations to focus on some basic issues before making this important decision.
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mobile learning, smartphones, skillsoft, learning strategy, mobile learning strategy, tablets
    
Skillsoft
Published By: Cisco     Published Date: Jan 29, 2009
Small business telephone systems are available in a variety of configurations, offering an ever-growing range of features and benefits. The most advanced small business telephone systems today run on Internet Protocol (IP) networks—the same network many small businesses use to connect employees, devices and information resources.
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cisco, small business phone systems, ip networks, internet protocol, videoconferencing, unified messaging, mobile softphones, automated attendant, paging and intercom, crm
    
Cisco
Published By: Cisco     Published Date: Mar 10, 2011
Fresh Direct Produce workforce is more mobile, responsive with Cisco Unified Communications. To give its employees the immediate, direct communications that the business required, Fresh Direct replaced its phone system with the Cisco® Unified Communications System. The Cisco solution supports all of the company's voice, data, and wireless communications on one secure network.
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cisco, unified communications, fresh direct produce, mobile, wireless communication, voice, data network, phone system, network, mobile workforce, secure network
    
Cisco
Published By: SkillSoft IT     Published Date: Feb 02, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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it topics, itil, cloud computing, 2010 topics, java, programing, oracle, excel, c++, mobile, smartphone android
    
SkillSoft IT
Published By: Dell Mobility     Published Date: Oct 12, 2011
Download this report to find out how technology professionals rate factors like security, integration with existing infrastructure, ease of use, etc.
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dell, mobility, solutions, servers, storage, datacenter, client refresh, wireless, mobility, workstation productivity, mobile phones, smartphones, smart phones, touch screen phones, pda phones
    
Dell Mobility
Published By: Dell Mobility     Published Date: Oct 12, 2011
Download this report and learn which mobile initiatives IT organizations are investing in most aggressively and what's driving those decisions.
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dell, mobility, solutions, servers, storage, datacenter, client refresh, wireless, mobility, workstation productivity, mobile phones, smartphones, smart phones, touch screen phones, pda phones, lifecycle, decisions, refresh, rates
    
Dell Mobility
Published By: Dell Mobility     Published Date: Oct 12, 2011
Download this report and learn how to build your mobile consumerization strategy
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dell, mobility, solutions, servers, storage, datacenter, client refresh, wireless, mobility, workstation productivity, mobile phones, smartphones, smart phones, touch screen phones, pda phones, infrastructure, consumerization, strategy
    
Dell Mobility
Published By: Dell Mobility     Published Date: Oct 12, 2011
Download this report and learn where you need to invest your mobile money.
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dell, mobility, solutions, servers, storage, datacenter, client refresh, wireless, mobility, workstation productivity, mobile phones, smartphones, smart phones, touch screen phones, pda phones, infrastructure, consumerization
    
Dell Mobility
Published By: Cisco     Published Date: Jan 20, 2012
This white paper discusses 10 important tips your organization can use to secure employees' mobile devices. Read on!
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mobile devices, smart phones, cybercrime, mobile, policy, cisco, transition, communication, migration, security, performance, version 6, internet protocol, ipv4, ipv6, security, video traffic, cloud infrastructure, network performance, networking
    
Cisco
Published By: IBM     Published Date: Nov 09, 2012
IBM Rational enterprise modernization solutions can help companies develop new mobile banking services using smartphone technologies and text-message based services, to allow customers to make payments with their cell phones. All made simple.
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z/os, aix, linux, windows, ibm, modernization, enterprise applications, data management, business technology
    
IBM
Published By: Urban Airship     Published Date: Apr 17, 2014
In our latest Good Push Index data study (examining more than 2,400 apps and 500 million push notifications), we reveal how push messaging influences mobile app users’ behavior, measuring both engagement and retention over a six-month period.
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urban airship, gpi, good push index, mobile marketing, mobile, mobile app, push notifications, customer engagement, smartphone, app engagement, mobile strategy
    
Urban Airship
Published By: CDW     Published Date: Mar 27, 2015
IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.
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mobile, data, communication, tablet, smartphone, device, enterprise, tools, efficiency, wireless, enterprise applications
    
CDW
Published By: CDW     Published Date: Mar 27, 2015
Smartphones, tablets and other mobile devices have become embedded in enterprise processes, thanks to the consumerization of IT and a new generation of workers raised on mobile technologies. Consumer devices and bring-yourown-device (BYOD) programs are driving a new wave of business process innovation, changing the way customers, employees and partners interact with organizations and with each other. In fact, mobile devices and applications are catching up with — and in many cases surpassing — PCs in the quality and functionality of their applications.
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mobile, application, content, innovation, functionality, customer, employee, smartphone, tablet, device, consumerization, wireless, data management
    
CDW
Published By: CDW     Published Date: Mar 27, 2015
Mobile devices are ubiquitous. The wide variety of functions they provide on the go — everything from making phone calls to checking email to literally millions of applications — has created widespread demand around the globe for this technology. With the right tools, an organization can extend the workplace far beyond its own physical walls. And employees can be active at any time within the 24-hour cycle; whenever inspiration strikes, a smartphone or tablet can quickly harness their productivity.
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mobile, help desk, phone call, productivity, smartphone, tablet, email, applications, wireless, enterprise applications
    
CDW
Published By: CDW     Published Date: Mar 31, 2015
As mobile computing becomes an increasingly important technology, the need for robust, reliable wireless networks is growing. In addition to enterprise-issued devices, users are bringing their own tablets and smartphones and demanding access to IT resources. Organizations need a wireless infrastructure that can support these demands. Our research shows that in addition to mobile demands, aging hardware is driving many organizations' wireless upgrade plans. Download this white paper to read more about the research.
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wireless, infrastructure, wi-fi, mobile computing, byod, upgrade, networking, it management
    
CDW
Published By: CDW     Published Date: Jul 08, 2015
It’s official — BYOD is here, and there’s no turning back. Mobile Device Management (MDM) gives employees the freedom to connect whenever, wherever for increased productivity and a better work-life balance. But every smartphone, tablet and notebook is a potential gateway for unauthorized applications, malware and other security threats.
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security, vulnerability management, analytics, mobile security, byod, mdm
    
CDW
Published By: CDW     Published Date: Mar 18, 2016
The number of mobile devices managed by enterprises increased 72 percent from 2014 to 2015. This onslaught of technology such as notebooks, smartphones, tablets, watches and gadgets has transformed the way users work. These devices provide users in just about every sector with access to the information and tools they need to do their jobs, wherever and whenever they need them. They’re free to work at their desks, in conference rooms, while visiting clients on the road or during a child’s baseball practice. They can input data directly into a medical chart, an order form or an inspection report, rather than doubling their work by transcribing handwritten notes later in the day.
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CDW
Published By: Plantronics     Published Date: Oct 18, 2013
Wireless technology surrounds us — in the workplace, at home, and many places in between. Mobile phones, WiFi networks, wireless computer accessories, and cordless phones all use radio transmissions for wireless communication. Even devices not used for communication, such as microwave ovens and lighting systems, emit radio frequency energy that can impact wireless devices. In this crowded radio environment, two technologies have emerged as the standard for wireless voice communication in UC and enterprise applications.
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plantronics, audio device technology, wireless technology, digital telecommunications, wireless headset success, influence deployment, analogue modulation, business conversations, dect, dect architecture, wireless technologies, bluetooth headsets, interference avoidance, roaming range, radio spectrum, channel sharing, density effects, wideband operation, wireless, telecom
    
Plantronics
Published By: Plantronics     Published Date: Oct 18, 2013
Emerging technologies empower, but they can also confuse. Workers in the new mobile landscape struggle to manage communications with mobile phones, landlines, VoIP calls and different voicemail boxes, email, IM, text messages and social networking applications. Unified Communications is the answer. It’s the bridge between all these communication systems helping manage communications with one interface.
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plantronics, office environment, unified communications, emerging technologies empower, manage communications, audio quality, communication channels, acoustic technology, working offsite, b2b communication, telecommuting, plantronics audio devices, plantronics technology, ergonomic innovations, acoustic intelligence, networking, wireless, knowledge management, electronics
    
Plantronics
Published By: NEC     Published Date: Nov 20, 2013
Mobile usage isn't slowing down; take a look at how its impacting the work place.
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nec, enterprise mobile device, mobile, smartphones, tablets, it management
    
NEC
Published By: RingCentral     Published Date: Mar 21, 2014
70% of businesses are dissatisfied with on-premise phone systems, learn how moving to a cloud phone system has major benefits.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes, business technology
    
RingCentral
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