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Published By: BMC Software     Published Date: Jun 13, 2014
The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to “consumerized” services and experiences, IT is beginning to redefine its approach to offering IT services.  In this eBook, explore the top trends driving the New IT for IT Service Management, and how leading organizations are evolving to focus on end-user experience.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software
Published By: join.me     Published Date: Jan 29, 2014
A Quick Guide for More Profitable Sales Meetings.
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logmein, client expectations, sales meetings, sales, build relationships, business solutions, share information, engage clients
    
join.me
Published By: Cisco     Published Date: Dec 21, 2016
The Federal Risk and Authorization Management Program (FedRAMP) provides a cost-effective, risk-based approach for the adoption and use of cloud services by U.S. government agencies. FedRAMP processes are designed to assist federal government agencies in meeting Federal Information Security Management Act (FISMA) requirements for cloud systems. By standardizing on security assessment, authorization, and continuous monitoring for cloud products and services, this program delivers costs savings, accelerated adoption, and increased confidence in security to U.S. government agencies that are adopting cloud technologies.
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
Be more productive, collaborative, and get more done faster using Cisco WebEx Meeting Center — the proven industry leader in web and video conferencing. As a FedRAMPcompliant service, you can use Cisco WebEx to hold regular meetings with anyone — regardless of location. Manage projects, host meetings, and make faster, more informed decisions by keeping everyone on the same page with meetings that allow everyone to see, hear, and view the same information at the same time. And host engaging and creative sessions with colleagues, internal teams and other agencies.
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Cisco
Published By: Polycom     Published Date: Feb 16, 2017
Download the study by Wainhouse Research to learn more about these misunderstood, mismanaged, and often under-appreciated meeting spaces.
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Polycom
Published By: Polycom     Published Date: May 22, 2017
Download the Video conferencing & Skype for Business: Your need-to-know guide now, to learn how to create seamless Skype for Business meeting experiences across any device, bringing the Skype audio and video collaboration experience into any room.
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Polycom
Published By: Polycom     Published Date: May 22, 2017
Microsoft and Polycom are long-term partners, helping businesses improve productivity, efficiency, and collaboration. With the introduction of three exciting new services for Office 365, this partnership will take business communications even further.
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Polycom
Published By: Polycom     Published Date: May 22, 2017
Collaboration takes many forms, a simple message and response, a quick phone call, a brief meeting or a formal video conference. Whatever form it takes, collaboration can deliver many business benefits, so it’s important to give employees the right tools for the right environment.
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Polycom
Published By: Polycom     Published Date: May 22, 2017
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms aren’t adequately equipped to handle video.
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Polycom
Published By: Polycom     Published Date: Mar 13, 2018
Do you find yourself asking meeting participants to repeat themselves because the audio quality isn’t crystal clear? Have you ever accidentally ended an important call by hanging up instead of selecting mute? Audio conferencing has evolved and it’s time to eliminate these time and productivity-wasters. Check out this list of top 10 reasons to upgrade your conference phone and see and learn all about the newest star on the conference table, Polycom Trio.
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polycom trio, collaboration, unified communication platforms, conference phones, content sharing
    
Polycom
Published By: Polycom     Published Date: Dec 18, 2017
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms aren’t adequately equipped to handle video. In fact, a majority of these rooms host the most rudimentary of collaboration solutions like a digital projector and an audio connection for conference calls. And, while most of these enterprises are adopting Skype for Business for end-users, the reality is that many of their conference rooms lack the ability to connect to Skype for Business calls, which eliminates effective collaboration tools like video and content sharing. Download this guide to see how to create engaging voice and video meeting experience with Skype for Business.
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skype for business, collaboration, video conferencing, content sharing, call management controls, microsoft office 365
    
Polycom
Published By: Polycom     Published Date: Dec 18, 2017
Polycom Pano, a wireless and wired presentation solution, is designed to make it quick and easy for meeting participants to present and share various types of content. Polycom commissioned the Wainhouse Research test team to perform a third-party assessment of Pano. To facilitate this effort, Polycom provided a pre-release version of the Pano device, and a Sharp PN-L703B 1080p touch-capable 70” display. This report contains the results of our hands-on testing.
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pano, wireless presentation solution, content sharing, blackboarding, annotation, polycom
    
Polycom
Published By: Polycom     Published Date: Mar 06, 2018
For decades, collaboration technology has been limited to larger, integrated, and expensive meeting rooms. But next generation workers, and the need for companies to complete on a global basis, will drive demand for collaboration solutions throughout the organization.
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Polycom
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: Uberflip     Published Date: Dec 11, 2019
It’s that time of year. We lock ourselves in a room to figure out the strategy that will ensure we win. Executives attend countless meetings, departments sync on ways to rally, and companies gather as a whole for that motivational fiscal kickoff. Regardless of which group you’re a part of, there’s no question that the new year is a time to reflect and look forward. With all the focus on starting fresh, we cannot help but talk about the trends that are happening around us and, fingers crossed, the ones that can set us apart.
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Uberflip
Published By: SAP     Published Date: Feb 26, 2016
In this document, we’ve pulled together relevant research and advice based on both expert research and the experiences of our own customers.
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sap, human resources, research, analytics
    
SAP
Published By: SAP     Published Date: Mar 08, 2016
This white paper discusses the various challenges facing the manufacturing supply chain. It highlights the importance of networks, collaboration, and supply chain visibility as they pertain to the supply chain's role, relative to the external environment. The evolution must then occur within the internal supply chain environment to meet these external requirements, while meeting internal business objectives.
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sap, idc, supply chain, manufacturing, knowledge management, data management
    
SAP
Published By: Lenovo and Intel®     Published Date: May 02, 2017
Body cam technology produces terabytes of data to manage and maintain. It’s no secret that video is the new paradigm in law enforcement; but, with video comes the need to log, manage, store, and secure thousands of hours of content?—?and that makes HUGE demands on your data center infrastructure. In this white paper, we detail infrastructure challenges faced by state and local agencies and how they are overcoming them with powerful infrastructure solutions.
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Lenovo and Intel®
Published By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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Rosetta Stone
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
In today’s highly competitive business environment, top companies will be the ones that have developed innovative ways to create stellar communications experiences that keep the end users engaged—employees and customers alike. Video and Web conferencing have become well-established tools to drive rich internal as well as external communications. However, to make an impact, these collaboration tools must be reliable and intuitive to use. Continuous communication offers hassle-free integrated user experiences that fit today’s mobile work styles. Technology advancements and changing perceptions are opening up innovative opportunities, which offer businesses new avenues to create a competitive edge. Smart companies must catch on or get left behind.
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market shaping trends, consumerization, user-driven it, web conferencing, solution spotlight, 8x8 virtual office meetings, use cases, customer examples
    
8x8 Inc.
Published By: Infosys     Published Date: Jan 09, 2020
The ServiceNow services market continues to grow significantly—fuelled by an insatiable enterprise demand for the platform. The provider community continues to balance challenges with meeting this increased demand as the talent crunch shows no sign of abating. Talent isn’t the only challenge faced by providers; ServiceNow continues to push an aggressive innovation agenda that forces providers to redefine how they deliver value to clients—in some cases forcing them to bring in expertise outside of traditional services areas.
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Infosys
Published By: EverString     Published Date: Jul 27, 2018
You have lots of leads, but finding the right match is getting harder and harder. You know the good leads are out there. They might even be looking for you. The trouble is, those good leads are hidden among so many bad ones. Your sales and marketing teams know this. They’re facing a deluge of data, not all of it reliable, and they’re trying to decode that data using outdated point solutions and imperfect criteria. Which means a lot of time spent running campaigns, initiating conversations and booking meetings that go nowhere. If this were the dating world, we’d be talking about a calendar full of bad first dates. Everyone’s “swiping right,” but no one’s truly matching. No one’s getting a second date. No one’s committing. Something just isn’t working. We can’t help you if you’re dating. But if you’re trying to sell your company’s products and services—well, the game is about to change. Instead of moving through a volume of potential customers as quickly as possible to build pipeline, th
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EverString
Published By: E.ON     Published Date: Nov 21, 2018
Distributed generation: a brighter future? is an Economist Intelligence Unit report, sponsored by E.ON. In this paper, The Economist Intelligence Unit examines the growth in distributed generation, as an increasing number of UK businesses are meeting a greater proportion of their energy needs through electricity generated themselves, on-site. This report seeks to examine the impact that distributed generation could have on UK businesses. Download today to find out more!
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E.ON
Published By: F5 Networks Inc     Published Date: Apr 15, 2016
As enterprises evolve to the 3rd Platform of IT, they will reap many benefits and face many challenges. Meeting the rapid pace of business and taking control of the customer experience must be balanced with keeping assets secure as the enterprise perimeter expands or dissolves altogether.
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application, transformation, cloud, enterprise, mobile, social, technology, networking
    
F5 Networks Inc
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
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