logmein

Results 51 - 75 of 177Sort Results By: Published Date | Title | Company Name
Published By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
Tags : 
effective mobile engagement, consumer expectations, mobile engagement, boldchat
    
LogMeIn
Published By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
Tags : 
effective mobile engagement, consumer expectations, mobile engagement, boldchat
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 06, 2016
This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to help you delight your customers and boost your bottom line.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 06, 2016
This report examines customer engagement with organisations via mobile devices.
Tags : 
mobile, mobility, mobile engagement, customer engagement, customer experience
    
LogMeIn
Published By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
Published By: LogMeIn     Published Date: Nov 08, 2016
Gérer efficacement les fluctuations de volume dans un centre de contact exige un mélange délicat de préparation, d’engagement en temps réel et d’évaluation rapide.
Tags : 
customer experience, customer relationships
    
LogMeIn
Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem E-Book geben wir Ihnen fünf Tipps, um Ihre Kommunikations- und Interaktionsstrategie im diesjährigen Weihnachtsgeschäft auf die nächste Stufe zu heben – etwas, über das sich nicht nur Ihre Kunden freuen werden, sondern auch Ihre Verkaufszahlen.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem Whitepaper gehen das ICMI und BoldChat auf diese und weitere Fragen ein und geben Ihnen Tipps für die Mitarbeiterschulung, Best-Practice-Beispiele sowie Ratschläge von Branchenexperten.
Tags : 
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
LogMeIn offers consistently reliable service to its Bold360 customers and is vigilant in efforts to provide services that are not only robust and scalable, but also secure. This document describes how we achieve reliable scalability and the measures taken by LogMeIn to protect Bold360 customer data.
Tags : 
industry, network, service, operations, scalability, data, encryption
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
Tags : 
digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer support is predicated on the instances when customers can’t solve their problem or get answers to their question(s) on their own. In some of those cases, such as phone calls or live chats, it can be difficult for agents to identify and resolve the issue without additional visual assistance. With co-browse, agents can see what the visitor sees, provide guided assistance by highlighting items or filling out forms on a visitor’s behalf. Sensitive fields like social security numbers and passwords can be blocked from the agent’s view so private information remains just that, private. Bold360’s co-browse allows agents to follow visitors behind secure fields i.e. signing into their account – providing an extra level of support to customers.
Tags : 
browse, web, customers, security
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
The rise of mobile devices have changed the way we communicate, the way we work, and the way we shop. Mobile devices give power to the consumers. Constant connectivity allows for easy access to endless information providing customers with multiple purchase options. In eCommerce, mobile shopping is sharply rising. According to Forrester, 29% of all U.S. eCommerce transactions will occur on a tablet or mobile phone this year, totaling $114 billion. By 2018, that percentage will rise to 54% of the total $414 billion in eCommerce sales.i All of this information points to the fact that mobile is not just a trend, it's a reality. A reality that forces businesses to change the way they engage with their customers.
Tags : 
mobile, applications, reporting, deployment, chat, device
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better. Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers from Bold360’s easy-to-use interface. By connecting these systems together agents can find information quickly, update ticket statuses, and serve customers more effectively.
Tags : 
zendesk, integration, steamline, workflow, information
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
See the Bold360 Web Workspace and the different agent tools available to help customers along their journey.
Tags : 
bold360, engagement, digital, agents, customers
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
Tags : 
north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
Bold360 ai's self-service solution was initially deployed in the UK. Owing to the success of this pilot, the service was quickly rolled out internationally. Today, Thomas Cook uses Bold360 ai to provide online support in five languages on 13 different customer-facing websites in the UK, Netherlands, Belgium, Germany, and France, along with four other support agent sites.
Tags : 
customer, experience, markets, service, websites, integration
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
Tags : 
customer, support, faq, credit
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 13, 2018
Soyons réalistes à propos des mots de passe. L’approche traditionnelle de la sécurité par mot de passe sur le lieu de travail est un échec. Pire, les entreprises ne réagissent pas assez vite à cet échec. Pour la plupart des gens, la crainte d’oublier un mot de passe l’emporte sur le risque estimé faible de se faire pirater.
Tags : 
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 13, 2018
La sécurité démarre sur de bonnes bases. Résoudre le problème du décalage entre le service informatique et les employés exige une solution adaptée. Menaces externes, informatique parallèle : la protection de votre entreprise, de vos employés et de vos clients est une tâche complexe. Rester au fait de toutes les menaces possibles peut sembler insurmontable. Il vous faut donc une solution qui vous confère la sécurité adaptée, d'une façon indolore pour les employés.
Tags : 
    
LogMeIn
Published By: LogMeIn EMEA     Published Date: Mar 22, 2018
Soyons réalistes à propos des mots de passe. L’approche traditionnelle de la sécurité par mot de passe sur le lieu de travail est un échec. Pire, les entreprises ne réagissent pas assez vite à cet échec. Pour la plupart des gens, la crainte d’oublier un mot de passe l’emporte sur le risque estimé faible de se faire pirater.
Tags : 
    
LogMeIn EMEA
Published By: LogMeIn EMEA     Published Date: Mar 22, 2018
La sécurité démarre sur de bonnes bases. Résoudre le problème du décalage entre le service informatique et les employés exige une solution adaptée. Menaces externes, informatique parallèle : la protection de votre entreprise, de vos employés et de vos clients est une tâche complexe. Rester au fait de toutes les menaces possibles peut sembler insurmontable. Il vous faut donc une solution qui vous confère la sécurité adaptée, d'une façon indolore pour les employés.
Tags : 
    
LogMeIn EMEA
Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
Tags : 
help desk, technology, customer service, rdp, vpn, vnc, best practices, business technology
    
LogMeIn EMEA
Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they support and what they don't. This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
Tags : 
service desk, technology, customer service, software, devices, services, business technology
    
LogMeIn EMEA
Published By: LogMeIn     Published Date: Nov 05, 2012
When thinking about customer experience, there is no single metric that provide operators with evidence of customer satisfaction. Learn how LogMeIn advocates the use of a 3 step strategy that enables them to better tailor customers' needs.
Tags : 
logmein, customer experience, customer, customer experience metrics, customer metrics, customer satisfaction, enterprise applications, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 06, 2013
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
Tags : 
service, support, strategic imperative, communicate, support desk, business impact, customer service, business technology
    
LogMeIn
Start   Previous    1 2 3 4 5 6 7 8    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.