logmein

Results 151 - 175 of 177Sort Results By: Published Date | Title | Company Name
Published By: join.me     Published Date: Jan 29, 2014
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
Tags : 
logmein, engagement, multi-channel, multi-channel service, customer support, live chat, social media, customer experience
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
Tags : 
logmein, customer satisfaction, support services, service experience, hdi, technical support, business technology
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
Tags : 
logmein, logmein rescue, customer service, customer support, customer satisfaction, remote support, business technology
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
Tags : 
logmein, customer service, service desk, customer support, software, devices, self service, self help
    
join.me
Published By: LogMeIn     Published Date: Jul 13, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Tags : 
helpdesk, mobility, remote workforce, corporate firewall, legacy support tools, cost-saving, it management, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
Tags : 
helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 04, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn.
Tags : 
5 tips for customer service, customer experience, improving customer experience, logmein, rescue, support desk, technical support, customer experience management
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 04, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
support services, logmein, rescue, hdi research corner, service experience, technical support, satisfaction, organizational satisfaction
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
Tags : 
service and support, customer support, imperative, technologies, online support, remote support, evolution of support, technical support
    
LogMeIn
Published By: LogMeIn     Published Date: May 01, 2013
This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : 
customer service, logmein, customer service cost, roi, call center, outsource customer service, customer satisfaction, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Dec 03, 2012
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : 
logmein, support tool, remote support tool, help desk support, support, it help, it support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2018
When you decide the time is right for your brand to join the bot revolution, you’ll know exactly which elements will help create a bot that your users will love to engage with.
Tags : 
logmein, boldchat, chatbot, user experience, customer experience, customer service, consumer data, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: May 18, 2018
In partnership with Forrester Consulting, Bold360 surveyed 468 businesses across industries with the goal of defining a Customer Engagement maturity model that can serve as a blueprint for those organizations considering how to evolve.
Tags : 
logmein, bold360ai, customer engagement, customer service, business outcomes
    
LogMeIn
Published By: LogMeIn     Published Date: May 18, 2018
This free guide need examines three seismic forces rocking the customer engagement landscape.
Tags : 
logmein, boldchat, customer engagement, customer interaction, self service consumers, customer intelligence, consumer trends, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
Tags : 
ceridian, high-quality support, customer support, human resources software, hr technology, payroll
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
As you will see, live chat excels at both problem solving and providing product information, the bane of most shoppers' existence. Shoppers rely on it for everything from questions prior to purchase, errors in the checkout process, and post-order follow-up.
Tags : 
logmein, online sales, live chat, customer satisfaction, product information, cutomer support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Meineke Car Centers, Inc. is a franchised automotive service business. Meineike switched to using LogMeIn Rescue and saved time, reduced costs, and improved customer satisfaction. Read to find out how!
Tags : 
technology, business analytics, technical support, customer service, customer satisfaction, online support, digital support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
The best practices offered in this white paper will help streamline IT's time, budget, and the support it offers to keep end users working effectively and successfully.
Tags : 
mobile devices, mobile support, customer satisfaction, customer service, wireless devices, wireless phone
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Even as colleges and universities have expanded to new campuses and adopted a variety of technology platforms, the IT helpdesk often remains a centralized resource operating from a single location. Effective remote support allows technicians to be "everywhere at once" and reduces the cost of providing quality support.
Tags : 
logmein rescue, fordham university, remote support, customer support, enterprise applications, technical support, quality support, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.
Tags : 
customer service, integrated support, customer support, cusomter solutions, live chat, chat support
    
LogMeIn
Published By: LogMeIn     Published Date: Apr 19, 2012
iS3, creator of the award winning anti-spyware technology STOPzilla and other solutions, needed a more nimble and efficient way to support prospects and customers. Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer service, reduce response time and increase productivity - all at a more than 70% savings to their previous solution in the first year alone.
Tags : 
logmein, technology, is3, chat, customer satisfaction, customer service, productivity, technology solutions
    
LogMeIn
Published By: LogMeIn     Published Date: May 11, 2012
The Vornado company is a legend in their industry as the "Leader in Air Flow Technology." Consumer interaction is important to the Vornado brand, so including chat on their website, where consumers can have not just a quick dialogue with a Vornado product specialist, but a live conversation, was a necessity. Using BoldChat Enterprise gave Vornado the opportunity to meet this communication need and to solve an increasing email management need too.
Tags : 
vornado, customer service, communication, onlibne, web analytics, application, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Tags : 
live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, business technology, telecom
    
LogMeIn
Published By: LogMeIn     Published Date: Aug 27, 2013
While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.
Tags : 
chat with chatters, consumers, retailers, chatting, logmein, customer support, e-tailing, merchants
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper examines the business advantages of adopting this solution to support virtually any product — connected or not.
Tags : 
video-aided remote support, ease support, deployment, support virtually, remote support software, logmein
    
LogMeIn
Start   Previous    1 2 3 4 5 6 7 8    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.