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Published By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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it service management, service desk, help desk, saas help desk, cloud help desk, bmc, networking, it management, knowledge management, enterprise applications, business technology
    
BMC Software
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, enterprise applications, business technology
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/hybrid-it-white-paper.html To learn more please download the white paper now!
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itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc, it management, knowledge management, enterprise applications, business technology
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/itsm-ema-white-paper.html Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc, it management, knowledge management, enterprise applications, business technology
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
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itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc, it management, knowledge management, enterprise applications, business technology
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc, it management, knowledge management, enterprise applications, business technology
    
BMC Software
Published By: BMC Software     Published Date: Mar 17, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management, data management, data center
    
BMC Software
Published By: BMC Software     Published Date: Mar 17, 2014
CIOs and IT organizations must reevaluate their operations in order to keep pace with the changing nature of today's business. Fortunately, there’s a new generation of ITSM solutions available via a more flexible SaaS delivery platform. They make the basic tasks of day-to-day ITSM easier, and also address challenges associated with an increasingly face-paced and demanding work environment. This step-by-step guide helps CIOs select the right cloud-based ITSM platform to capitalize on today's latest innovations.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, it management, data management, it career advancement, data center
    
BMC Software
Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
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it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: Cherwell Software     Published Date: Sep 14, 2016
This whitepaper will consider how “codeless” software solutions are favorable to those that require customization with a focus on future-proofing, reduced administration overhead and increased flexibility.
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Cherwell Software
Published By: Cherwell Software     Published Date: Sep 14, 2016
This white paper will discuss how intelligently integrating the right people, processes, and technology automation solutions can help you overcome these obstacles. Combining this integration with a tested and proven best practice framework, such as ITIL, enables IT organizations to reduce costs, improve operational efficiency, elevate service quality, and demonstrate the value IT brings to the business.
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Cherwell Software
Published By: Cherwell Software     Published Date: Sep 14, 2016
In this Playbook, we will explore a variety of organizations that have embarked on new ways of using IT Service Management technology to support and accelerate growth. Leaders from top worldwide organizations share how they have extended Cherwell Service Management to manage processes, build inviting customer experiences and accelerate success quickly and efficiently.
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Cherwell Software
Published By: IBM     Published Date: Sep 10, 2009
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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the new face of it service management, ibm, aligning business, neil ward-dutton, it architecture, integration, management, organisation and culture, soa, itsm, itil
    
IBM
Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management
    
HP Service Management
Published By: LANDesk     Published Date: Jun 02, 2009
A proven framework for delivering business alignment and implementing best practices for IT service management.
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landesk, avocent, itsm, it business management, itbm, maturity model, service management, cobit, capability maturity model integration, cmmi, cmdb, kpi, sla
    
LANDesk
Published By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla
    
LANDesk
Published By: LANDesk     Published Date: Apr 06, 2009
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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itil, avocent, landesk, lifecycle, configuration management database, cmdb, it infrastructure library, kpi, itsm, it service management, version 3
    
LANDesk
Published By: LANDesk     Published Date: Mar 23, 2009
Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
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itsm, it service management, it management, business management, avocent, landesk, survey, cio, best practices
    
LANDesk
Published By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla
    
LANDesk
Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor, human support, business technology
    
LogMeIn
Published By: HP Software     Published Date: Oct 19, 2015
Digital technology has changed the landscape of business.
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digital, it management, cloud, saas. it service
    
HP Software
Published By: HP Software     Published Date: Oct 20, 2015
The HP Service Anywhere user interface is currently one of the best offered by an ITSM solution.
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swot, big data, analytics, management, applications
    
HP Software
Published By: Numara Software     Published Date: Jan 06, 2010
Download this white paper "How NOT to Wreck Your Windows 7 Migration" and learn how to deal with the complexities of planning and managing a migration to Windows 7. NOW!
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windows 7, migration, vista, numara, software, windows, data migration, itsm, it service management, os migration
    
Numara Software
Published By: BMC Software     Published Date: Oct 21, 2013
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
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bmc, bmc software, itsm, service mangement, it management, itil, cloud, cloud service, application integration, business technology
    
BMC Software
Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Tags : 
bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media, internet library, service desk
    
BMC Software
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