it leaders

It’s time to move your supply chain into the realm of super-intelligent. This special report is for anyone looking to enhance their supply chain operations by utilizing the latest in technological advances such as artificial intelligence (AI), machine learning and the Internet of Things (IoT). With smart use of these tools, businesses can anticipate problems and develop solutions before they occur. Forward-thinking leaders are using this disruption to optimize their supply chains and push the quality of their findings to a whole new level. In it, you’ll learn: • The markers of a truly cognitive supply chain • The crucial role of location intelligence in supply chain optimization • The impact increased visibility has on every area of your supply chain, including asset, inventory, fleet and energy management

Industry momentum remains high for SAP HANA; however, lack of SAP HANA development skills and virtualization limits is curtailing widespread adoption. Infrastructure and operations leaders should select their SAP HANA vendors based on project maturity, market share, system size and virtualization.

With the rise of SaaS in the workplace, IT leaders and asset managers are challenged with managing a new category of software. This white paper identifies common challenges when managing SaaS, establishes the elements of a strong SaaS license management solution, and provides next steps asset managers can take to elevate their SaaS license management strategy.

Explore Fremont Bank's journey through murky home equity market conditions to a solution that has won over tough-to-impress LOs. Todd Dal Porto and the rest of Fremont Bank's leadership implemented Blend's Digital Lending Platform, which has unlocked a unified system for home lending and consumer banking products.

This Forrester Wave report provides an analysis of 12 most significant Database-as-a-service (DBaaS) providers. These vendors were evaluated against 27 criteria, grouped into three categories: Current Offering, Strategy, and Market Presence. Read the report and find out how each provider measures up in their market as Leaders, Strong Performers and Contenders.

IBM Maximo Asset Monitor enables AI-powered remote monitoring at enterprise scale for asset maintenance and operations leaders seeking to optimize operating performance with fewer, more accurate alerts, and greater insights into what is causing them.

As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the futur

We’re at a tipping point in the customer experience. Advances in automation, AI, and other technologies are influencing the quality of engagement and support that customers receive while also improving cost efficiencies. But this doesn’t mean business leaders can relax. As customers continue to seek easy, effective, and personalised interactions with brands, it’s critical that companies stay ahead of expectations. So, here are the 5 top trends that are shaping customer experiences next year and beyond.

We’re at a tipping point in the customer experience. Advances in automation, AI, and other technologies are influencing the quality of engagement and support that customers receive while also improving cost efficiencies. But this doesn’t mean business leaders can relax. As customers continue to seek easy, effective, and personalized interactions with brands, it’s critical that companies stay ahead of expectations. So, here are the 5 top trends that are shaping customer experiences next year and beyond.

Companies across EMEA poised to seize the CX initiative The 10th annual Digital Trends report from Econsultancy and Adobe shows that organisations across Europe, Middle East and Africa (EMEA) have embraced the idea that their growth is linked to their ability to manage and improve the customer experience (CX). CX experience optimisation is seen as the number one opportunity for EMEA companies in 2020, as business leaders see their ability to deliver rich, effortless experiences as a commercial necessity. This research looks at how EMEA, as a whole, compares to North America and Asia Pacifi c (APAC) in the context of digital trends and opportunities, while also comparing the survey results for some key European markets, including the UK, France, Germany, Italy and the Nordics. And it explores some of the fundamental issues facing business leaders across EMEA today, from CX confi dence to digital priorities such as data-driven marketing personalisation and AI.

Software, IT and computer services firms are among the leaders in edge data storage and processing, with a combined 68% of companies processing data at the edge, either on the data-generating device or on nearby IT infrastructure. As IoT continues to take shape, organizations will develop a better understanding of the demand for real-time data on devices. The top concerns of software, IT and computer services firms when selecting the location of data and applications include supporting demand for low-latency connectivity to devices, security of data, cost to store and transport data, and preparing for what lies ahead. The need for proximity to customers will create a requirement for cost-effective, multi-geography footprints, with a growing focus on secondary markets as demand for devices develops. Software, IT and computer services firms will find that colocation facilities are most likely to serve the current need while positioning them for the changes that could lie ahead.

The CIO's role has evolved beyond their traditional role as a gatekeeper to the role of an innovative partner to businesses as they digitally transform. This is great news, but also means there are added responsibilities to work in close partnership and collaboration with the CMO. IT leaders who take the time to understand the company's goals and its customers will continue to have a bigger seat at the strategy table. WHY SHOULD THE TARGET AUDIENCE CARE? n the midst of digital transformation, CIOs may be hesitant to make decisions as quickly as the CMO, while CMOs often prefer to focus on innocation first and consider established processes, standardization, or security concerns later. This means there is more reason than ever to find common ground--it is crucial for the two departments to be in lockstep with each other by unifying around shared business goals and speaking a common language.

This Ovum Decision Matrix (ODM) is a comprehensive evaluationto help enterprise IT leaders, including chief information officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration center of excellence (CoE) directors, and digital transformation leaders select a cloud platform provider best suited to their specific hybrid integration requirements

It is the Leaders challenge to create the circumstances that stimulate improved performance and execution from the people within their organization. The key question for business leaders is not "why" high performance but rather "how"?

Customer experience (CX) has overtaken process efficiencies and automation as the top digital priority, according to IDG’s second annual digital business survey. And customer experience technology is a high priority across industries from retail to agriculture to manufacturing. As CX becomes central to DX strategies, the onus is on IT to become more strategically engaged in areas that traditionally have been the purview of front-office functions, such as customer service, marketing, operations, and product devel­opment. Although business and functional leaders may agree with IT on the goal, there may be misalignment on priorities, resources, and the best way forward.

HCM suite vendors are building out their offerings to address administrative, strategic and operational needs of users in multiple geographies, but solutions still vary. HR IT leaders should use this research to identify best-fit vendors based on their own critical product and service/support needs.

Entrust’s SSL/TLS Best Practices Guide is a key resource for those charged with SSL (Secure Sockets Layer) and TLS (Transport Layer Security) deployment. In our guide, you’ll find expert advice from the thought leaders at Entrust on SSL/TLS certificate installation, and tips for managing security for optimal performance. Included in the SSL/TLS Best Practices Guide: Certificates and Private Keys Server Configuration Application Protection Enhanced Server Security Domain Protection Advanced Certificates Always-On SSL Our guide is designed to help make SSL/TLS certificate installation easier, so you can use SSL expertly and with confidence.

Organizations realize the time is now to move to a new deployment model. Digital transformation and proliferation of devices have put IT departments in the spotlight: They must move away from being linear, traditional controllers and evolve into modern transformers that are agile, flexible, and employee centric. PC-as-a-service (PCaaS) has emerged as the go-to model for IT because of the level of automation, efficiency, and employee empowerment it offers. None of this can be accomplished without a competent business partner that underpins the new customized, deployment model. In February 2019, Dell commissioned Forrester Consulting to evaluate employee experience and enterprise computing. Forrester conducted an online survey with 1,186 IT leaders across the globe to understand current PC lifecycle management deployment models.

Users are on the go, working from almost anywhere and on multiple devices, reshaping the traditional work-place. We know for you as an IT leader this means more: ? devices to provision and deploy ? end points to secure ? applications to support ? systems to manage Which results in more headaches for you and less time to focus on more important, strategic initiatives. And your role has transformed too; you’re now a critical partner of the company’s leadership. You’re thinking about bringing the best experience to your users, accelerating collaboration and maximizing productivity. You’re being tasked to help the company remain innovative. With all of these added responsibilities, thinking about the more repetitive tasks like resetting user passwords and giving access to VPN should be a thing of the past. At Dell Technologies, we understand your top priority is transforming your organization for ultimate value and efficiency.

"IT Transforms Employee Experience Gone are the days when IT operated in a dark, back-office environment, where they had little to no impact on the business or the employees they serve. IT leaders now see themselves as fundamental pillars of the business, moving from simple IT operation to the more complex IT orchestration, where they are actively serving business needs. Whether that need is to improve employee productivity or enhance customer experience, IT is at the forefront. When it comes to enabling employees with new devices, IT leaders are embracing new, innovative strategies for device deployment to increase automation, improve self- service, and enhance their capacity for innovation. The best part? The technology and processes involved with this change are now mature enough to support this shift. If your organization is considering changing its device deployment strategy in the next five years, it’s time to revise that timeline, because the change is now necessary."

"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."

A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."

"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."

"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."

"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."