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Published By: Xerox     Published Date: Jun 11, 2015
Top 5 areas to consider when assessing and choosing a new Multifunction Device (MFD) in the Public Sector Inside you’ll find a few points to consider, including… 1. Clearly define your requirements 2. Total cost of ownership 3. Added value features and functionality 4. Ease of use 5. Device service & support Download the whitepaper to find out more.
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Xerox
Published By: ServiceNow     Published Date: May 14, 2019
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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ServiceNow
Published By: ServiceNow     Published Date: May 14, 2019
Learn how ServiceNow has been applying machine learning and analytics with AIOps to help you cut through event noise to create actionable signals, identify service outages and degradations, remediate service and infrastructure issues accurately, and drive continuous improvement in service quality
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ServiceNow
Published By: Rackspace     Published Date: May 15, 2019
The guide to how SQL Server 2008 end-of-service can drive IT modernization. End-of-service presents serious risks to your organisation if you don’t deal with it correctly—or worse—if you don’t deal with it at all, including the loss of access to critical security updates and Microsoft hotfixes. Also, if you don’t take action, your organisation will be exposed to potential disruption from hackers and malware. That means valuable customer data could be exposed to attack, risking monetary and reputational damage. And from a regulatory standpoint, there could be compliance issues with rules such as HIPAA, PCI, and GDPR. On the other hand, if you take well-considered action that aligns with your long-term strategy, end-of-service is also an opportunity for data estate modernisation. In this e-book, we’ll discuss how migration to Azure as part of your fix for SQL Server 2008 end-of-service solves for all these, and opens doors for the future of your data-driven business.
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Rackspace
Published By: Here Technologies     Published Date: Mar 29, 2019
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
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here technologies, transport and logistics
    
Here Technologies
Published By: Group M_IBM Q2'19     Published Date: Apr 03, 2019
Data is the lifeblood of business. And in the era of digital business, the organizations that utilize data most effectively are also the most successful. Whether structured, unstructured or semi-structured, rapidly increasing data quantities must be brought into organizations, stored and put to work to enable business strategies. Data integration tools play a critical role in extracting data from a variety of sources and making it available for enterprise applications, business intelligence (BI), machine learning (ML) and other purposes. Many organization seek to enhance the value of data for line-of-business managers by enabling self-service access. This is increasingly important as large volumes of unstructured data from Internet-of-Things (IOT) devices are presenting organizations with opportunities for game-changing insights from big data analytics. A new survey of 369 IT professionals, from managers to directors and VPs of IT, by BizTechInsights on behalf of IBM reveals the challe
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Group M_IBM Q2'19
Published By: CheckMarx     Published Date: Apr 03, 2019
In the early years of software development, you would often design it, build it, and only then think about how to secure it. This was arguably fine in the days of monolithic applications and closed networks, when good perimeter-based protection and effective identity and access management would get you a long way towards minimising the risk. In today’s highly connected, API-driven application environments, however, any given software component or service can be invoked and potentially abused in so many different ways. Add to this the increasing pace of change through iterative ‘DevOps-style’ delivery and ever-faster release cycles, and many understandably assert that security management and assurance nowadays needs to be an ongoing and embedded part of the development and delivery process.
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CheckMarx
Published By: Group M_IBM Q2'19     Published Date: Apr 01, 2019
IBM Cloud Private for Data is an integrated data science, data engineering and app building platform built on top of IBM Cloud Private (ICP). The latter is intended to a) provide all the benefits of cloud computing but inside your firewall and b) provide a stepping-stone, should you want one, to broader (public) cloud deployments. Further, ICP has a micro-services architecture, which has additional benefits, which we will discuss. Going beyond this, ICP for Data itself is intended to provide an environment that will make it easier to implement datadriven processes and operations and, more particularly, to support both the development of AI and machine learning capabilities, and their deployment. This last point is important because there can easily be a disconnect Executive summary between data scientists (who often work for business departments) and the people (usually IT) who need to operationalise the work of those data scientists
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: Apr 02, 2019
There can be no doubt that the architecture for analytics has evolved over its 25-30 year history. Many recent innovations have had significant impacts on this architecture since the simple concept of a single repository of data called a data warehouse. First, the data warehouse appliance (DWA), along with the advent of the NoSQL revolution, selfservice analytics, and other trends, has had a dramatic impact on the traditional architecture. Second, the emergence of data science, realtime operational analytics, and self-service demands has certainly had a substantial effect on the analytical architecture.
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Group M_IBM Q2'19
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Forcepoint     Published Date: May 14, 2019
IDC Infobrief: How Security Solutions Enable Cloud Success Cloud applications have transformed how organizations conduct business, increasing productivity and reducing costs. However, moving to the cloud means critical data now flows outside the organization’s traditional security boundaries. Unsurprisingly, security concerns still rank as the number one reason for not using cloud services*. This IDC InfoBrief, sponsored by Forcepoint, outlines five key security considerations and best practices for safe cloud adoption, including: Multi-cloud adoption: exposing challenges for security architectures Cloud-first and GDPR implications Cloud application visibility and control Data management and DLP in the cloud Leveraging User and Entity Behavior Analytics (UEBA) for protection Read the eBook to find out the five information security lessons learned from transitioning to the cloud. *IDC’s 2017 CloudView Survey; IDC’s 2017 CloudImpact Survey
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
IDC Infobrief: How Security Solutions Enable Cloud Success Cloud applications have transformed how organizations conduct business, increasing productivity and reducing costs. However, moving to the cloud means critical data now flows outside the organization’s traditional security boundaries. Unsurprisingly, security concerns still rank as the number one reason for not using cloud services*. This IDC InfoBrief, sponsored by Forcepoint, outlines five key security considerations and best practices for safe cloud adoption, including: Multi-cloud adoption: exposing challenges for security architectures Cloud-first and GDPR implications Cloud application visibility and control Data management and DLP in the cloud Leveraging User and Entity Behavior Analytics (UEBA) for protection Read the eBook to find out the five information security lessons learned from transitioning to the cloud. *IDC’s 2017 CloudView Survey; IDC’s 2017 CloudImpact Survey
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Forcepoint
Published By: Motorola Solutions     Published Date: Apr 26, 2019
When it comes to guest safety, exceptional customer service, and streamlining operations, nothing is faster than right NOW. Organizations across various industry segments — hotels, casinos, restaurants and entertainment venues — are juggling a mix of communication devices. This can mean gaps in coverage, poor battery life and aging equipment that diminishes your ability to deliver premium guest service. The power of NOW puts instant communications at your workers’ fingertips — because when communication slows, business slows.
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Motorola Solutions
Published By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
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virtela, frost & sullivan, mpls networks, virtela's global service fabric, mpls network solution, cos, multi-protocol label switching, wide area network, cos mapping, network consolidation
    
Virtela Communications, Inc.
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: Equinix APAC     Published Date: May 22, 2019
According to IDC, almost half of IT spending will be cloud-based in 2018, reaching 60% of all IT infrastructure and 60-70% of all software, services and technology spending by 2020. Today’s top-performing organizations are benefiting from hybrid and multi cloud scenarios. Industry thought leaders share their perspectives and insights on how enterprises across the region are reshaping their cloud strategies to stay ahead. • Industry Trends - William Lee, Research Director at IDC • Industry Best Practices - Brent Kendrick, Regional Director APAC, Microsoft • End User Perspective - T C Chao, Senior Manager, Ricoh • Industry Insights - Tejaswini Tilak, Sr. Director, APAC, Equinix Watch the webinar broadcast and a copy of the latest IDC cloud research report in addition.
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Equinix APAC
Published By: NEC     Published Date: Sep 14, 2009
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
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nec, virtualization, soa, service oriented architecture, cloud computing, unified communications, sla, slas, service level agreement, vaas, mashup, enterprise communications
    
NEC
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: iCorps     Published Date: Jun 11, 2009
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
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icorps, it service provider, it outsourcing, competitive advantage, roi, oursourcing, advantage
    
iCorps
Published By: ASG Software Solutions     Published Date: Jun 08, 2008
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Oct 16, 2008
Limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, automation, it value chain, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 03, 2008
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM).
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 20, 2009
Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
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