Published By: RSM US
Published Date: Feb 08, 2019
The term outsourcing can have a negative connotation,
conjuring images of layoffs and relocating jobs to third parties
in remote locations. However, outsourcing can take many
forms, and finance and accounting outsourcing (FAO) does
not always mean the displacing of the finance back office.
Specifically, FAO leverages digital technology to complement
and support the back office, streamlining processes while
providing enhanced transaction processing, reporting and
analytics capabilities. It also allows key resources to focus on
strategy, analysis and decision-making.
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Published By: Zendesk
Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente.
Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada.
Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Published By: Genesys
Published Date: Feb 08, 2019
Los contact centers modernos pueden dar soporte a varios canales digitales —correo electrónico, chat, conavegación, redes sociales, video— a través de múltiples puntos de contacto digital (web o dispositivos móviles). Lo que no pueden hacer es vincular las interacciones en un journey paso a paso para brindar una experiencia personal y contextual a cada cliente.
Descargue el eBook Descubra cómo:
Diseñar una estrategia de engagement digital exitosa
Ofrecer a los agentes una visión 360 de las interacciones del cliente en todos los canales de voz y digitales
Entregar experiencias omnicanal personalizadas, contextualizadas y de poco esfuerzo
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Published By: Genesys
Published Date: Feb 12, 2019
Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ?
Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain
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Published By: Genesys
Published Date: Feb 12, 2019
Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced:
68% increase in revenue
67% improvement in market differentiation
72% acceleration of digital business
Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.
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Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : | broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip | |
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Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : | broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip | |
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Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : | broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip | |
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Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : | broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip | |
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Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : | broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip | |
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Enterprise content is growing at an average rate of 200% per year-and the risks of noncompliance are growing even faster. This paper examines the business and technical difficulties of managing content from disparate systems and presents the most viable alternatives for addressing these challenges.
Tags : | asg, sla, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization | |
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Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.
Tags : | asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization | |
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Published By: Tagman
Published Date: Mar 21, 2011
This white paper examines the true costs associated with the Tagging of websites to implement and track the performance of online marketing technologies such as web analytics, display ad serving and search marketing. This research was conducted by TagMan, a smart container tag with real-time attribution and web-page acceleration.
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Published By: Evatronix
Published Date: Nov 02, 2012
ARM® TrustZone® along with Trusted Execution Environments provide a secure, integrated and convenient way to manage sensitive and valuable assets on a mobile device. It adjusts the device to the user, not vice versa, and thus opens a whole new
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Published By: PGi
Published Date: Feb 20, 2019
Businesses and teams are becoming more dispersed, and
the speed of doing business is accelerating.
These two realities point to the need for reliable tools that allow teams to engage customers and colleagues in more meaningful ways.
Webinars and webcasts can help your teams do just that, all while driving bottom-line business results.
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Published By: Dell EMC
Published Date: Aug 07, 2018
The media and entertainment industry
was valued at $1.81 trillion in 2016,
and is expected to reach $2.14 trillion
by 2020. Activities within this industry
have grown over the last couple of years,
and now range from creating content for
movies, TV and games, to delivering that
content. This is increasingly performed
via on-demand data networks rather
than traditional over-the-air broadcasting,
watched over high resolution displays that
enhance the overall viewing experience
of the user, and even the latter is
being delivered from the same storage
repositories. Media production is also
now prevalent in areas not traditionally
associated with this activity, such as
training, museums, and education.
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Published By: Dell EMC
Published Date: Aug 23, 2018
“Benché gli strumenti di progettazione 3D siano disponibili da tempo, la consumerizzazione della realtà virtuale offre nuove opzioni di visualizzazione a un ritmo senza precedenti. La visualizzazione ha raggiunto livelli tali da permettere ai progettisti di produrre immagini fotorealistiche dei prodotti in ambienti naturali in modo più rapido e accurato, velocizzando il time-to-market e consentendo ai client di sperimentare autonomamente il prodotto, il tutto senza i costi associati alla realizzazione di prototipi e modelli. Questa guida offre una panoramica degli sviluppi più recenti della visualizzazione e presenta i nostri nuovi centri di eccellenza per la realtà virtuale di Limerick, Cork, Parigi, Francoforte, Dubai, Santa Clara e Austin, dove si potranno constatare concretamente i vantaggi.”
Rahul Tikoo
Executive Director e General Manager
Dell Precision
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Published By: Cisco
Published Date: Jan 04, 2016
Sin embargo, los costes operativos se dispararon, ya que se necesitó una serie de procesos complejos y laboriosos. Con el tiempo, estos costes se controlaron gracias a una mayor integración de los servidores y la infraestructura de la red, así como a capacidades de software más avanzadas.
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Published By: Lenovo UK
Published Date: Nov 09, 2018
L'aumento della mobilità sta causando mal di testa a tutti i team IT, con potenziali aumenti di costi e rischi. Ma con ThinkPad basato su processori Intel® Core™ i7 vPro™, ottieni sicurezza a 360, durata affidabile e produttività senza compromessi in tutti i dispositivi.
Scopri di più nel nostro white paper.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, il logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, il logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside e Intel Optane sono marchi di Intel Corporation o di società controllate da Intel negli Stati Uniti e/o in altri Paesi.
Tags : | lenovo, intel, thinkpad, thinkpad x1, x1 extreme, laptop, sicurezza, produttività, mobilità, lenovo x1, mobilità della forza lavoro | |
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