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Published By: Genesys     Published Date: Jan 15, 2020
La Internet ha abierto un abanico de oportunidades y de información nunca antes visto, además de brindar un gran nivel de conveniencia a los clientes. Esto ha impulsado a las empresas a actualizar sus estrategias de customer engagement. Uno de los cambios más significativos ha sido la cantidad cada vez mayor de canales que los clientes utilizan para contactarse con las empresas. Ahora, se comunican por correo electrónico, chat, redes sociales, SMS y servicios de mensajería. Dado que la conectividad móvil ha redoblado aún más la apuesta, los clientes esperan que los contactos y las respuestas sean en tiempo real. En este informe, Frost & Sullivan analiza el valor de la experiencia del cliente para los call centers medianos en relación con su impacto para el negocio, las prioridades, la madurez tecnológica y la forma en que miden sus iniciativas de CX. En este informe de investigación global, usted conocerá: Las tendencias que tienen una mayor repercusión en el negocio de los call ce
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Genesys
Published By: Dell EMC EMEA     Published Date: Oct 31, 2019
Gone are the days when IT operated in a dark, back-office environment, where they had little to no impact on the business or the employees they serve. IT leaders now see themselves as fundamental pillars of the business, moving from simple IT operation to the more complex IT orchestration, where they are actively serving business needs. Whether that need is to improve employee productivity or enhance customer experience, IT is at the forefront. When it comes to enabling employees with new devices, IT leaders are embracing new, innovative strategies for device deployment to increase automation, improve self-service, and enhance their capacity for innovation. The best part? The technology and processes involved with this change are now mature enough to support this shift. If your organization is considering changing its device deployment strategy in the next five years, it’s time to revise that timeline, because the change is now necessary. Learn more about Dell solutions powered by In
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Dell EMC EMEA
Published By: Vmware     Published Date: Dec 13, 2019
The average tenure of a CIO in large organizations has generally been 4.3 years, and it’s a challenge to make significant impact during that time. CIOs need an actionable roadmap based on insights gleaned from their peers that focuses on achieving measurable progress within a 4-5 year time frame. This Executive Perspective identifies the opportunities to create business value and the legacy challenges that must be overcome to become a real change agent in the next five years.
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Vmware
Published By: Vmware     Published Date: Dec 13, 2019
Because current approaches to fighting cyberattacks are only incrementally improving results, it's time to examine intrinsic security—what it is, how it works, and its impact on the enterprise's business goals.
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Vmware
Published By: Schneider Electric     Published Date: Jan 09, 2020
IIoT concepts are transforming the Oil & Gas industry business model in fast and dramatic ways as a result of three key factors: The cost of connected sensors has plummeted; connectivity is now widespread; and new software analytics programs are transforming the efficiency of the Oil & Gas value chain. This paper reviews these concepts and examines how Oil & Gas upstream, mid-stream and downstream processes are impacted and how these processes can derive benefit from this advanced digitization.
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Schneider Electric
Published By: F5 Networks Singapore Pte Ltd     Published Date: Dec 02, 2019
Managing your relationship with bots—good and bad—is part of doing business in a connected world. Bots are a driving force of technological change. As technology, machine learning, and AI evolve, so will the threats bots pose. Preparing for the impact of bots on your business is essential to a sustainable strategy that will enable you to grow and thrive as you adapt to this new world.
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F5 Networks Singapore Pte Ltd
Published By: Nextgen     Published Date: Jan 16, 2020
Health care providers face complex challenges when it comes to providing integrated mental and physical health services. This eBook describes how: • Healthcare providers are impacted by an increase in patients and behavioral health challenges • The continuing opioid crisis complicates efforts to provide support for behavioral health • Merging behavioral, medical, and dental health together into EHR systems provides visibility into a patient’s entire care continuum for improved care and better outcomes
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Nextgen
Published By: Salesforce     Published Date: Jan 14, 2020
For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer service
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Salesforce
Published By: Salesforce     Published Date: Jan 14, 2020
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: Infinidat EMEA     Published Date: Oct 10, 2019
2017 n’a pas été une année facile pour les DSI / RSSI et 2018 ne semble pas montrer des signes d’embellie. Etant donné le grand nombre de compromissions de données aux conséquences dramatiques (Equifax, Uber, Yahoo pour ne citer que quelques exemples) et compte tenu du renforcement des obligations réglementaires dans le monde, les DSI / RSSI sont contraints de devoir revoir leur approche de la sécurité des données.
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Infinidat EMEA
Published By: Infinidat EMEA     Published Date: Oct 10, 2019
La baie de stockage d’entreprise lnfiniBox® délivre des performances supérieures à la technologie tout-Flash, de hauts niveaux de disponibilité et une évolutivité de plusieurs pétaoctets pour des charges applicatives mixtes. Des instantanés zéro impact et une réplication active/active améliorent nettement l’agilité, tandis que le chiffrement des données au repos validé FlPS élimine la nécessité d’effacer les baies déclassées. Avec InfiniBox, les services IT des entreprises et les fournisseurs de services cloud surpassent les objectifs de niveau de service tout en réduisant le coût et la complexité de leurs opérations de stockage de l’ordre du pétaoctet.
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Infinidat EMEA
Published By: Andela     Published Date: Nov 26, 2019
Hiring new talent is a challenge for all companies, and it’s particularly true when hiring engineering talent. It’s time-consuming, costly and often impacts the development of a company’s growth, potential, and culture like no other decision you will make. While tech behemoths like Google and Amazon are able to rely on large in-house technical recruiting teams and impressive employer reputations to draw the top talent, for the rest of the business world the task of hiring talented engineers who will mesh well with your company culture is significantly more of a challenge. This guide is for you. Complete the form to read the guide now.
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Andela
Published By: Iovation     Published Date: Aug 02, 2019
Learn about the second Payment Services Directive (PSD2), and its expected impacts on the payment services and e-commerce market. Find out what you need to prepare to handle the new strong customer authentication (SCA) requirements under the PSD2.
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what is psd2, sca requirements, data privacy, privacy by design, pseudonymization
    
Iovation
Published By: M-Files     Published Date: Jan 14, 2020
According to a Hinge Research Institute survey, consulting executives were asked to look ahead over the next 3-5 years and identify what they expect to impact or threaten their industry or firm. Their responses were eye-opening, to say the least. Where do the following threats stack up? • Increased competition • Downward price pressure on services • Shortage of top talent • …and 7 others In this infographic, discover the top 10 future threats to the business consulting industry. In addition, get ready to learn how smart consulting practices are addressing these threats by unlocking true operational efficiency.
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M-Files
Published By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
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virtela, frost & sullivan, mpls networks, virtela's global service fabric, mpls network solution, cos, multi-protocol label switching, wide area network
    
Virtela Communications, Inc.
Published By: Coyote Point Systems     Published Date: Sep 02, 2010
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
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coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network
    
Coyote Point Systems
Published By: Genesys     Published Date: Jan 13, 2020
Implementing artificial intelligence (AI) is one of the most important things you can do to gain a competitive edge today—and over the long-term. Make a bigger impact with Genesys blended AI. The ability to automate your information, processes, insights and trends—and add the power of your human team—is built into every area of our portfolio. Read this eBook to discover our unique AI capabilities and see how customers are: Reducing cart abandonment by 30% Enriching customer experience Achieving critical KPIs
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Genesys
Published By: Velaro     Published Date: Jul 09, 2014
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
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Velaro
Published By: Ounce Labs, an IBM Company     Published Date: Dec 15, 2009
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
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ounce labs, it securitym it risk, software applications, pci dss, hipaa, glba, data security, source code vulnerabilities
    
Ounce Labs, an IBM Company
Published By: Attivio     Published Date: Aug 20, 2010
Current methods for accessing complex, distributed information delay decisions and, even worse, provide incomplete insight. This paper details the impact of Unified Information Access (UIA) in improving the agility of information-driven business processes by bridging information silos to unite content and data in one index to power solutions and applications that offer more complete insight.
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attivio, data warehouse, unified information, data, content, unstructured content, integration, clob
    
Attivio
Published By: ASG Software Solutions     Published Date: Apr 07, 2009
Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.
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asg, cmdb, bsm, itil, bsm, portfolio optimization, apo, mining tools
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 05, 2009
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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asg, cmdb, bsm, itil, bsm, metacmdb, workload automation, wla
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo
    
ASG Software Solutions
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