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Published By: Dell APAC - EMC     Published Date: Feb 20, 2020
"IT Transforms Employee Experience Gone are the days when IT operated in a dark, back-office environment, where they had little to no impact on the business or the employees they serve. IT leaders now see themselves as fundamental pillars of the business, moving from simple IT operation to the more complex IT orchestration, where they are actively serving business needs. Whether that need is to improve employee productivity or enhance customer experience, IT is at the forefront. When it comes to enabling employees with new devices, IT leaders are embracing new, innovative strategies for device deployment to increase automation, improve self- service, and enhance their capacity for innovation. The best part? The technology and processes involved with this change are now mature enough to support this shift. If your organization is considering changing its device deployment strategy in the next five years, it’s time to revise that timeline, because the change is now necessary."
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Dell APAC - EMC
Published By: Genesys     Published Date: Jan 15, 2020
La Internet ha abierto un abanico de oportunidades y de información nunca antes visto, además de brindar un gran nivel de conveniencia a los clientes. Esto ha impulsado a las empresas a actualizar sus estrategias de customer engagement. Uno de los cambios más significativos ha sido la cantidad cada vez mayor de canales que los clientes utilizan para contactarse con las empresas. Ahora, se comunican por correo electrónico, chat, redes sociales, SMS y servicios de mensajería. Dado que la conectividad móvil ha redoblado aún más la apuesta, los clientes esperan que los contactos y las respuestas sean en tiempo real. En este informe, Frost & Sullivan analiza el valor de la experiencia del cliente para los call centers medianos en relación con su impacto para el negocio, las prioridades, la madurez tecnológica y la forma en que miden sus iniciativas de CX. En este informe de investigación global, usted conocerá: Las tendencias que tienen una mayor repercusión en el negocio de los call ce
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Genesys
Published By: Secure Code Warrior     Published Date: Mar 10, 2020
As more businesses move to agile methodologies, providing more online services to customers and exposing data and APIs, the need for “Shifting Left” and building security into the start of the (continuous) development cycle grows every day. CIOs and CISOs need to think carefully about when, where and how to deploy a security uplift program to maximize business impact and not overload the core function of the developers. In this e-book , we share six steps companies should take before deploying a program, based on our learnings from more than fifty enterprise deployments. These steps will help you get he strategy, data and processes in place to drive success. Download this report now.
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Secure Code Warrior
Published By: LastPass APAC     Published Date: Mar 30, 2020
"Digital and Business transformation is having a major impact on the role of the security team. Cloud, on-premise and hybrid services are now the norm resulting in the traditionally secure perimeter disappearing. This has given rise to a new challenge; managing the identity, access and authentication of anyone who is adding value to the business. This is now the new perimeter of security; the front line of your organisation. We sat down with Mark Child, Research Manager, European Security, IDC to hear about the evolving identity landscape and what this means for the modern security workforce. We covered a number of areas including: What an effective identity solution looks like -Are we witnessing the demise of the password? -Key business drivers behind identity solution implementation -Business benefits of IDT (Identity & Digital Trust) deployment or upgrade -Balancing security and end user experience"
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LastPass APAC
Published By: SAP Concur     Published Date: Mar 13, 2020
Every business wants to provide a winning experience for their customers - one that drives sales and growth. However, the degree to which employee happiness drives the quality of customers experiences is often overlooked. According to Forrester research and Gallup study, companies creating exceptional employee experiences have engaged workers who are empowered to do their best work resulting: • 17% higher productivity • 21% higher profitability • 4.3x increase in earnings per share • 81% higher customer satisfaction But how can you create an exceptional experience for employees? Look beyond salaries and job titles to focus on easing the burdens of onerous processes that distract employees from meaningful work - such as travel, expense, and invoice management. Download this whitepaper to learn how you can help your employees do their best work - and see a positive impact on your bottom line.
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SAP Concur
Published By: VMware     Published Date: Mar 12, 2020
Because current approaches to fighting cyberattacks are only incrementally improving results, it's time to examine intrinsic security — what it is, how it works, and its impact on the enterprise's business goals.
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VMware
Published By: VMware     Published Date: Mar 12, 2020
With more choice and purchasing power than ever before, customer experience has become everything. For CIOs, this means leveraging technology to win, serve, and retain customers year over year. It also means that end customer experience (CX), both internal and consumer - facing, can either be enriched or degraded by the quality and performance of software applications. For enterprise companies, their business now and in the future will depend on how effective, easy, and meaningful that application experience is -- a critical juncture as CIOs take over more responsibility for revenue generation and innovation. In October 2019, Forrester, in conjunction with VMware, surveyed more than 650 enterprise CIOs and technology SVPs throughout North America, Europe, and Asia - Pacific on the impact of applications on today's customer experience. Those findings have been distilled into a robust, data - driven report with insights and analysis on what's holding enterprise companies from improving t
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VMware
Published By: VMware     Published Date: Mar 12, 2020
Creating digital experiences that put employees first is no small task. From being able to find the right information at the rig ht time, to collaborating with peers, to taking action in the moment, digital experiences make a big impact on how employees feel abou t t heir jobs. When you focus on creating experiences that truly empower employees, you support the people who help make your organization a success. At VMware, this isn’t only true for our customers — it’s also true for us. Learn how VMware leverages a culture of choice to build a strong, engaged workforce and a competitive edge.
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VMware
Published By: VMware     Published Date: Mar 16, 2020
Like most global IT organizations, the past twelve months were full of opportunity, learning, and achievement. VMware IT had a major impact on launching innovative initiatives, improving the quality of collaboration throughout the company, ideating on product development, and introducing infrastructure programs to complement app modernization. I am honored to be part of a team focused on efficiency, agility, and resiliency, as well as a company whose philosophy is around people and process first, followed by technology.? Looking back at 2019, VMware releases the third annual report “Increasing Business Agility Through Digital Transformation.” As we review our progress of the past year, we wish to share our experiences and learnings with industry leaders and fellow IT organizations. Digital transformation was one of our goals for 2019 and is an area in which we have made outstanding progress and achievements. Within digital transformation, we focused on the following:?
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VMware
Published By: AppDirect     Published Date: Mar 23, 2020
Discover the Trends Impacting Your Industry 4.0 Initiatives New survey data from AppDirect explores the state of the industry and how manufacturers are using digital strategies to succeed. Sixty-five percent of manufacturing executives believe that, in five years, only businesses that have digitally transformed will survive. GET THE INFOGRAPHIC
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AppDirect
Published By: AppDirect     Published Date: Mar 23, 2020
In today's fast-paced, ever-changing digital economy, application marketplaces are being recognized as a powerful solution to help companies source, deliver, and manage SaaS and other as-a-service offerings. But what is the return on investment for a marketplace platform? The Forrester Total Economic Impact(TM) of AppMarket* shows the benefits of AppDirect's marketplace solution. Forrester Total Economic Impact™ of AppMarket *A commissioned study conducted by Forrester Consulting on behalf of AppDirect. Fill out the form to download the full TEI study.
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AppDirect
Published By: Equinix APAC     Published Date: Mar 25, 2020
Get Gartner's seven best-practice examples to help inform enterprise architecture and technology innovation leaders as they create and implement a comprehensive cloud strategy. Gartner recommends leaders to: • Articulate their enterprise’s cloud strategy in terms of the business strategy and master risk management skills to engage with business management in order to balance risks with company objectives and compliance requirements • Develop the required cloud cost management skills and best practices to make cost planning an integral part of their cloud adoption and cloud exploitation journey • Acknowledge that the shared responsibility model of the cloud will impact both the role of IT and the role of the LOB departments
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Equinix APAC
Published By: Equinix APAC     Published Date: Mar 30, 2020
Equinix has compiled a key series of 2020 predictions that point towards the critical digital transformation that organisations are making to lead in the new digital era. Hybrid multi-cloud, artificial intelligence, cyber security, data regulation and sustainability will be key factors influencing how organizations undergo this transformation. What is 2020 going to look like for leaders in APAC? Read the paper now to know more.
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Equinix APAC
Published By: HP Inc. APAC     Published Date: Feb 13, 2020
High-rises have always pushed against the boundaries of what's possible; literally, working against gravity. As material and technological innovations continue to emerge, developers of tomorrow will need to take advantage of every tool at their disposal to break barriers and make their mark on global skylines. Read the full story on the innovations driving the next wave of high rise in this eBook by HP and find out more about the following: • The impact of digital modelling and virtual reality. • Sustainable material innovations. • BIM and off-site construction. • Digital simulation and 3D zoning. • Printing solutions and digital collaboration.
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HP Inc. APAC
Published By: NuoDB - Neo Banks - Q4-19     Published Date: Feb 20, 2020
Digital technologies are changing many industries and dramatically impacting customer expectations. Nowhere is this mega-trend more pronounced than in the banking industry. “For every bank — and there’s no exception — we have to master technology just in order to increase the customer convenience,” according to Standard Chartered Bank CIO Michael Gorriz. However, to meet this goal, building the right technology stack is essential. As the role of technology moves from the back office to defining how a bank operates, a generation of banking upstarts, “neobanks”, are emerging. In some cases, these neobanks are brand new businesses, others are spin-offs or digitally native efforts from existing banks. Brand new players include WeBank, N26, Monzo, and Starling Bank. And new initiatives from existing banks include AiBank (China’s CITIC and Baidu) and Simple (Bancorp and BBVA).
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NuoDB - Neo Banks - Q4-19
Published By: Nextgen     Published Date: Jan 16, 2020
Health care providers face complex challenges when it comes to providing integrated mental and physical health services. This eBook describes how: • Healthcare providers are impacted by an increase in patients and behavioral health challenges • The continuing opioid crisis complicates efforts to provide support for behavioral health • Merging behavioral, medical, and dental health together into EHR systems provides visibility into a patient’s entire care continuum for improved care and better outcomes
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Nextgen
Published By: Anaplan     Published Date: Mar 05, 2020
The Total Economic Impact of Anaplan
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Anaplan
Published By: Cisco Umbrella EMEA     Published Date: Mar 18, 2020
Today’s workplaces are changing. Your users are getting work done on and off the network, and using more SaaS apps, which makes them increasingly vulnerable to attacks. Has your security kept up with the changing times? In this webinar, you’ll hear about the latest security research and learn how to keep your users safe, no matter where they work. Enterprise Strategy Group partnered with Cisco to analyze and validate the latest trends in the security market, including customer perceptions and consumption patterns. ESG Security Analyst, Jon Oltsik, and Cisco Product expert, Negisa Taymourian discuss the latest insights on the state of cybersecurity. This research reveals a fundamentally new approach to how organizations can keep roaming users and branch office (ROBO) locations secure from malicious threats.
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Cisco Umbrella EMEA
Published By: Naviga Global - 1H 2020 - Q1-20     Published Date: Jan 13, 2020
"To grow in today's changing market, it's not enough for media and publishers to produce relevant, engaging content. Audiences also want 24/7 access to their content, and they want it in their preferred format. But figuring out how to create and deliver content at scale while keeping production costs reasonable can be challenging (and overwhelming), especially for those starting from scratch. In this paper, industry experts weigh in on: ? Why the creation and delivery of versatile content is foundational to increasing audience engagement ? How modernizing content production and delivery methods streamlines processes and impacts your bottom line ? Actionable steps you can take now in order to future-proof their business "
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Naviga Global - 1H 2020 - Q1-20
Published By: Infor APAC     Published Date: Mar 19, 2020
Cyclical market fluctuations and the constant search for skilled workers continue to impact automotive manufacturers. In addition to these challenges, automotive manufacturers must also pay attention to the threat of tariffs and global trade wars. This industry-wide volatility is having a major impact on how automotive manufacturers and suppliers do business. Download this white paper to get a closer look at the issues facing the automotive industry today and how automotive manufacturers can respond.
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Infor APAC
Published By: Lenovo     Published Date: Feb 24, 2020
New Forrester research for Lenovo and Intel® gives you a deep dive into the realities of the modern workplace. It shows that tech choices are big influencers of the employee experience, which inevitably has a direct impact on productivity and loyalty. The report also puts some hard numbers on the gap between the employer’s view of employee satisfaction and the true mindset of the employees themselves.
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Lenovo
Published By: SAP Concur     Published Date: Mar 27, 2020
AMI-Partners recently conducted a study* of businesses (SMBs) with 1-999 employees to understand how they manage their travel, expense, and vendor invoices. AMI connected with over 500 SMBs in 6 countries (Australia, Canada, France, Japan, UK and U.S.) and found that improved employee experience can result in higher engagement, increased productivity, lower turnover, and is also tied to a better customer experience. Join us to hear more on AMI-Partners worldwide and U.S. research findings and the 4 ways T&E and invoice automation/optimization can enhance employee satisfaction and impact company performance including: Empowering employees on the go Boosting satisfaction with faster reimbursements Improving the finance employee experience Increasing compliance and visibility
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SAP Concur
Published By: SAP Concur     Published Date: Mar 30, 2020
AMI-Partners recently conducted a study* of businesses (SMBs) with 1-999 employees to understand how they manage their travel, expense, and vendor invoices. AMI connected with over 500 SMBs in 6 countries (Australia, Canada, France, Japan, UK and U.S.) and found that improved employee experience can result in higher engagement, increased productivity, lower turnover, and is also tied to a better customer experience. Join us to hear more on AMI-Partners worldwide and U.S. research findings and the 4 ways T&E and invoice automation/optimization can enhance employee satisfaction and impact company performance including: Empowering employees on the go Boosting satisfaction with faster reimbursements Improving the finance employee experience Increasing compliance and visibility
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SAP Concur
Published By: Group M_IBM Q2'20     Published Date: Mar 19, 2020
See why Forrester analysts rank IBM QRadar as a leader for security analytics in this new report. Forrester has assessed vendors in the security analytics space to help security and risk (S&R) professionals find the best solution to speed up the detection and investigation of cyber attacks in order to reduce the impact to their organizations.
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Group M_IBM Q2'20
Published By: Group M_IBM Q2'20     Published Date: Mar 24, 2020
IBM Security commissioned Forrester Consulting to conduct a study and examine the potential return on investment (ROI) enterprises may realize by deploying IBM's Identity and Access Management Services. Download the report to get insights and detailed findings of the study and see how a Fortune 500 company significantly saved time, money and effort with IBM IAM Services, including the following results: - 86% reduction in cloud IAM migration costs - 95% reduction in downtime on IAM workloads - 60% reduction in IAM help desk requests - 96% reduction in maintenance hours to support IAM software
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Group M_IBM Q2'20
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