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Published By: EvoNorth     Published Date: Nov 01, 2018
EvoNorth is an exclusive event committed to driving forward the devolution agenda in the north. Existing and future devolution of power will give the north the autonomy it needs to deliver improved public services, enhance health and wellbeing, and make significant improvements to infrastructure – thus galvanising the regions that help make the UK the top investment destination in Europe.
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evonorth
    
EvoNorth
Published By: EvoNorth     Published Date: Nov 01, 2018
EvoNorth is an exclusive event committed to driving forward the devolution agenda in the north. Existing and future devolution of power will give the north the autonomy it needs to deliver improved public services, enhance health and wellbeing, and make significant improvements to infrastructure – thus galvanising the regions that help make the UK the top investment destination in Europe.
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evonorth
    
EvoNorth
Published By: Dell APAC - EMC     Published Date: May 19, 2020
Employees that believe their IT department is focused on supporting 1 their productivity are more likely to be engaged in their work. In response, savvy CIOs are prioritizing the employee experience (EX) imperative as a cornerstone of their workforce technology agendas. In February 2019, Dell commissioned Forrester Consulting to evaluate the relationship between EX and enterprise computing. Forrester conducted an online survey with 3,052 information workers across the globe to explore: 1) how employees perceive IT; 2) how well IT provides tools/devices, environment, and support; and 3) how they view their overall employee experience. Forrester also conducted an online survey with 1,186 IT leaders across the globe to understand current and future PC lifecycle management deployment models. This paper brings together the findings of these two studies to illustrate the benefits of supporting great EX through technology and the path enterprises should take to capture these benefits.
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Dell APAC - EMC
Published By: Dell APAC - EMC     Published Date: May 25, 2020
Managing the day to day burden of PC lifecycle management leaves IT little time for innovation. It leaves little opportunity to take advantage of new trends fundamentally changing the way IT is consumed and delivered. And it prevents IT from focusing on the strategic priorities that help drive the business transformation. And, hardware technology doesn’t last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. IT is tasked with optimizing the PC lifecycle and also driving strategic breakthroughs for their organization. To foster growth, IT has to: • Anticipate new requirements • Assess current capabilities and future needs • Design and implement new solutions • Drive new systems into production quickly • Keep systems running at peak performance • Plan and forecast to meet budget needs quarters, even years in advance At the end of the PC lifecycle, when systems are obsolete or new realities trigger change, the process starts all over again. So, how
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Dell APAC - EMC
Published By: Hewlett Packard Enterprise     Published Date: May 01, 2020
This study provides IDC's top 10 predictions for small and medium sized businesses (SMBs) in 2020 and beyond. The predictions are designed to provide senior managers and IT decision makers with a call to action investment plan with respect to critical technologies
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Hewlett Packard Enterprise
Published By: Citrix     Published Date: Mar 26, 2020
Your small business is primed for a growing future—but with every new employee and client, you have more files to store and manage. Without a strong file sharing solution, it’s tough for your IT team to manage secure, anywhere access to key files for all your users. The solution is to adopt an enterprise-grade file sharing platform that grows with you. In this e-book, you’ll learn how enterprise-grade file sharing supports your growth with: • More efficient collaboration processes • Streamlined security and compliance • Unified access to files across locations and devices
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Citrix
Published By: Lenovo - APAC     Published Date: May 22, 2020
Successful digital transformation means modernizing your IT infrastructure to enable greater insights into business operations, customer behavior, and market trends. Smarter digital transformation means doing it in a way that prepares you for whatever comes next. Your storage is the foundation for future-proofing your organization — one that your customer experience, employee satisfaction, success, and reputation all depend on. It determines the speed at which your business can operate, respond, and innovate today, as well as how you can change and grow tomorrow. So, how can you build a foundation that enables you to get ahead, and stay ahead, in a highly competitive market? You need to prepare for the future — and that begins by looking at the trends shaping it.
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Lenovo - APAC
Published By: Verint     Published Date: May 18, 2020
According to Gartner, "Digital transformation in customer service does not negate the need for agents; if anything it reinforces it, and employee engagement is a critical factor. Application leaders will need to support a daunting but lucrative evolution of employee management in the future." Read the report as Verint Systems believe you will find Gartner's key findings, which include: Why employee engagement is an essential strategy, empowered by both technology and management support How digital transformation will impact the relationship between customer service agents and your customers Why automation and a collaborative approach to work can get you closer to providing effortless, consistent and personalised customer service experiences Research by: Gartner, The Future of Customer Service Workforce Engagement Management, 12 April 2019, Jim Davies, Simon Harrison GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and international
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Verint
Published By: Zendesk     Published Date: Jun 01, 2020
For large organizations, meeting customer expectations at scale is complicated. And doing so today looks entirely different than it did a decade ago—or even a year ago. As industries evolve, advancements in technology also bring changes in consumer behavior. In this highly dynamic environment, delivering an excellent customer experience became a key way to differentiate, as well as a marker of overall success. This whitepaper will describe how to adjust to and embrace new customer-experience challenges in the modern world. In it, you'll find: - A detailed breakdown of the top 4 CX challenges to overcome - Actionable ways to future-proof your approach to CX - How all businesses can use technology to impact customer experience
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Zendesk
Published By: Citrix     Published Date: May 27, 2020
We are past the first phase of the COVID-19 pandemic. Most organizations have successfully transferred their workforces from the office to the home, with only few exceptions. As we move into the next phase of pandemic management, companies will reexamine their investments and start to plan for the future of work in a post-pandemic world. One thing is clear: remote work isn’t going anywhere. Ensuring a productive and secure remote working experience for the long-term will be key to weathering the remainder of this crisis and future crisises to come. In this webinar, digital workspace thought leaders Andrew Hewitt (Forrester Analyst/Guest speaker) and Carisa Stringer (Citrix Sr. Dir of Product Marketing) will explore how organizations should build remote working into their current and future business continuity strategies. Attendees of the webinar will come away with: Lessons learned from phase one of the remote work transition Strategies for optimizing your new remote working program.
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Citrix
Published By: Zebra Technologies (Bulldog)     Published Date: May 18, 2020
Background • Zebra-commissioned study • Industries: Manufacturing, Transportation and logistics, Retail • Survey was designed to reveal plans, implementation levels, experiences and attitudes toward omnichannel logistics Highlights Today’s consumers have been rewired by digital disruption. That always-connected, tech-savvy shopper expects a seamless, faster purchasing journey, whether she’s buying online and picking up in store or wants her merchandise delivered in two hours to her door. In turn, a digital transformation is rippling through the retail supply chain, dictated by the moment-to-moment wants and whims of consumers forever changed by the Internet’s endless — and instant — buying possibilities. The result is a retail ecosystem in flux and it is shaking the supply chain at its very core.
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Zebra Technologies (Bulldog)
Published By: Healthgrades     Published Date: May 12, 2020
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but contact center agents often lack the tools to meet consumer expectations. As consumers look to schedule delayed care and cancelled appointments, in a world where convenient access takes priority, agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
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Healthgrades
Published By: Tealium     Published Date: Apr 15, 2020
Optimizing the customer experience means marrying the right customer experience strategies to the right customer data management technology. With so many different technologies out there to deploy, it’s critical to focus on creating a solid customer data foundation first and foremost to maximize your current CX technology. Featuring research from Gartner, “Use Customer Data Management Technologies to Deliver Better Customer Experiences,” this newsletter will help you Discover the principles behind pairing customer data management with customer experience initiatives Learn what a 360-degree view of the customer means for your company Understand the customer data management landscape
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Tealium
Published By: Group M_IBM Q2'20     Published Date: Mar 18, 2020
The world as we know it runs on and depends on EDI. But the world is changing, and with it the future of EDI.  IBM believes that while EDI will remain highly useful and widely used for years to come, emerging technologies like blockchain, IoT, and AI will drive those investments, with EDI working alongside. Read our point-of-view to discover how you can modernize your B2B network by complementing EDI with IoT, blockchain, and AI.
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Group M_IBM Q2'20
Published By: Intel     Published Date: May 28, 2020
New-age banking driven by digital customers, demands modern infrastructure that is future-ready. Learn how Intel worked closely with SBI, the largest public sector bank in India, on their branch server consolidation project. SBI maximized Intel® Xeon® Scalable processors to accelerate their IT modernization and build an agile and scalable infrastructure by: • Deploying a virtualized cloud platform based on Intel® architecture • Consolidating 25000 branch servers spread across locations • Enhancing customer experience at branch level • Simplifying workloads and reducing costs
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Intel
Published By: Group M_IBM Q2'20     Published Date: May 14, 2020
The COVID-19 pandemic has revealed vulnerabilities in global supply chains across most sectors and industries. Today, organizations are in reaction mode, focused strictly on maintaining supply and meeting customer needs. But soon leaders will need to assess pain points and lessons learned to break the cycle of reacting to Black Swan events. Learn how smarter supply chains enabled by intelligent workflows can help you mitigate risk, increase flexibility and deepen visibility to proactively prepare for future disruptions.
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Group M_IBM Q2'20
Published By: Epsilon     Published Date: Mar 17, 2020
Personalization should be integrated into the entire customer experience—including your loyalty program. Loyalty marketing isn’t just about rewards and offers. It should be about 1:You—the ability to have conversations and deliver powerful, human experiences. Brands must anticipate customers’ needs and encourage their feedback. To do this, you need the right strategy and data to guide you, an aligned org structure to support you, robust technology to capture and deliver interactions and employees who are trained to respond. Getting there isn't always easy. This guide will challenge how you think about your current and future loyalty personalization efforts. It covers five key components to put you on the path to personalizing the entire customer experience. It’s time to shift from 1:1 to 1:You.
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Epsilon
Published By: Epsilon     Published Date: Mar 17, 2020
Personalization should be integrated into the entire customer experience—including your loyalty program. Loyalty marketing isn’t just about rewards and offers. It should be about 1:You—the ability to have conversations and deliver powerful, human experiences. Brands must anticipate customers’ needs and encourage their feedback. To do this, you need the right strategy and data to guide you, an aligned org structure to support you, robust technology to capture and deliver interactions and employees who are trained to respond. Getting there isn't always easy. This guide will challenge how you think about your current and future loyalty personalization efforts. It covers five key components to put you on the path to personalizing the entire customer experience. It’s time to shift from 1:1 to 1:You.
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Epsilon
Published By: Hitachi Vantara     Published Date: Apr 21, 2020
"IDC Analyst Eric Burgener challenges IT leaders to look at their transformation efforts and ensure they have set a growth path for their business. IDC offers insights on the relevance of NVMe for speed but also notes that infrastructures may not be ready to scale. In this review of the new Hitachi Virtual Storage Platform (VSP) 5000 series, IDC recommends that customers and noncustomers examine how vendors truly support digital transformation efforts. Performance is a key consideration. Hitachi's VSP 5000 hardware and software, which is optimized for NVMe, supports the world's fastest array: up to 21 million IOPs. Looking to scale your organization's IT Infrastructure? Take a moment download the IDC Perspective, and set a growth path to future-proof your business."
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Hitachi Vantara
Published By: Trend Micro     Published Date: Apr 16, 2020
Offering a world of new possibilities, the cloud provides organizations with greater flexibility, scalability, and cost savings that ultimately provide a competitive edge for their business. But cloud and DevOps migrations present some serious risks that, if not properly managed, can leave the organization vulnerable. Trend Micro Research has produced predictions for 2020, based on our experts’ opinions and insights, and it is no surprise that cloud misconfigurations are front and center.
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Trend Micro
Published By: IBS Software     Published Date: Apr 08, 2020
The entire airline industry is undergoing a digital revolution, with airlines relying more than ever on digital technology to manage everything from booking and in-flight entertainment to aircraft maintenance. In this scenario, digital infrastructure will become the foundation that supports both the launch and the entire lifecycle of new airlines. It will help new companies differentiate themselves from competitors as they scale. At IBS Software, we’re equipping new airlines to ride that digital wave with IT platforms that provide a lifetime of advantages and we’ve designed this guide to aid you as you lay your own foundation for a successful modern airline. Discover how creating a future-ready IT infrastructure now can add lasting value as you meet the evolving challenges of the global market for passenger air travel.
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IBS Software
Published By: Masergy     Published Date: Apr 30, 2020
Artificial intelligence (AI) is transforming work as we know it, but how do executives embrace the idea of an autonomous enterprise? In this article, we’ll explore the characteristics of a self-driving company, where to start with your vision and how to lay the groundwork for an autonomous future.
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Masergy
Published By: M-Files     Published Date: Apr 27, 2020
eBook - 4 Keys to a Healthy Future-Proof Accounting Firm Practice
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M-Files
Published By: Workday     Published Date: Apr 24, 2020
Learn how to keep up with it all in this webinar replay. Jeff Selingo and leaders from the University of Virginia and Cornell University discuss trends and predictions for the next 10 years, strategies for best serving your staff and students and the technology you need in order to adapt.
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Workday
Published By: Workday     Published Date: Jan 31, 2020
Today’s data is 3-D, continuous, flowing, ever-growing. You need a single system that handles all of it––now and into the future. With the future in mind, Workday helps your business move into the era of machine learning to achieve the highest level of operational efficiency. Learn more.
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Workday
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