engagement

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Published By: VSP     Published Date: Sep 08, 2017
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VSP
Published By: Cisco     Published Date: Sep 21, 2017
Digital transformation isn’t a technology or a product. Rather, it’s a philosophy for using digital assets to change the way an organization runs. It involves realigning technology and modifying business processes to better engage employees, customers and other constituents of the extended enterprise. Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe. Read on to find out how Cisco's Architecture can enable Digital Transformation.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
Cisco
Published By: IBM APAC     Published Date: Aug 25, 2017
Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.
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cognitive it support, transactions, system of engagement, soa, omnichannel support, ibm
    
IBM APAC
Published By: ADP     Published Date: Aug 28, 2017
Old talent management tools are complex and clunky. Learn how the future of talent tools is changing to improve engagement and performance.
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ADP
Published By: Genesys     Published Date: Jul 24, 2017
Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences.
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Genesys
Published By: Genesys     Published Date: Jul 24, 2017
Read this eBook. It deep dives into the top 10 myths of omnichannel customer engagement.
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Genesys
Published By: Curalate     Published Date: Aug 02, 2017
People control their own consumer journeys. Consumers expect a borderless world in which they roam freely between a brand’s social media channels, email campaigns, blogs and e-commerce site, effortlessly buying things that catch their eye. It’s led to a sporadic, personalized shopping journey that frequently begins on digital touchpoints that weren’t built for commerce. That’s made it increasingly complex for brands hoping to meet customers’ needs and measure the results of their marketing strategies. At the center of this new customer-driven revolution is visual content. Images and videos play starring roles in the decisionmaking process, and provide consumers with a whole new level of inspiration and knowledge. Every picture and video clip is now the entrance to a digital storefront, meaning brands can use them to drive not only engagement but revenue.
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visual commerce, personalized shopping, e-commerce, email campaigns, blog, media channel, branding
    
Curalate
Published By: IBM     Published Date: Aug 30, 2017
DevOps (short for development and operations), like most new approaches, is only a buzzword for many people. Everyone talks about it, but not everyone knows what it is. In broad terms, DevOps is an approach based on lean and agile principles in which business owners and the development, operations, and quality assurance departments collaborate to deliver software in a continuous manner that enables the business to more quickly seize market opportunities and reduce the time to include customer feedback. Indeed, enterprise applications are so diverse and composed of multiple technologies, databases, end-user devices, and so on, that only a DevOps approach will be successful when dealing with these complexities. Opinions differ on how to use it, however. Some people say that DevOps is for practitioners only; others say that it revolves around the cloud. IBM takes a broad and holistic view and sees DevOps as a business-driven software delivery approach  — an approach that takes a new or en
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devops, ibm, quality assurance, end-user devices, customer engagement
    
IBM
Published By: UPS     Published Date: Sep 05, 2017
Our active and actively aging population is the dichotomy fueling significant growth for implantable medical devices. Innovations focused on mobility, engagement and quality of life are directly targeting this growing population. The implantable medical device industry is poised to capitalize on these unique needs, while simultaneously meeting unprecedented cost pressures. It is time for manufacturers to seek expertise in inventory management and logistics for greater visibility, control and profitability. For implantable medical device manufacturers to be as active and healthy as the patients they serve, their future depends on the ability to differentiate products — not only by price, but through cost, service and documented outcomes. New trends in personal health tracking keep patients moving, and data collection will similarly improve the health of your business.
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medical devices, inventory management, logistics, clinical outcomes data, ups
    
UPS
Published By: Zugata     Published Date: Aug 11, 2017
This Case Study details how the Jive HR team drove an initiative to transform the existing performance management process into a people-first program, resulting in one that delivers value and drives engagement.
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performance management, company culture, learning and development, growth culture, talent management, talent development, total rewards, performance
    
Zugata
Published By: Zugata     Published Date: Aug 11, 2017
Part 2 of the eBook series, Performance Management for High-Performance Cultures, outlines how you can empower employees to own their development, in order to increase engagement and drive performance forward.
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performance management, company culture, learning and development, growth culture, talent management, talent development, total rewards, performance
    
Zugata
Published By: Entelo     Published Date: Sep 06, 2017
Today’s most successful organizations are thoughtfully assembled by highly empowered talent teams. These talents teams – driven by data, designed for engagement, and led by a breed of globally diverse leaders – are not the same talent teams of years past. They hold a place at the executive table and are critical to accomplishing key company business objectives. They represent the new generation of talent acquisition.
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Entelo
Published By: Entelo     Published Date: Sep 06, 2017
Engaging with candidates is a long game. To be remembered, it's crucial to take the necessary steps to develop effective relationships, grow your network, and cleverly capture candidates' attention. Join TripAdvisor's Jeff McCarthy and Lori Busch as they share how to leverage recruitment marketing and outreach platforms to improve response rates, influence long-term relationships, and stay top of mind with candidates. In this webinar, you'll learn: TripAdvisor's messaging strategies for increasing open rates by 15% How to structure a multi-touch nurturing workflow to sustain a relationship with candidates A breakdown of TripAdvisor's Attract, Engage, and Convert model Why they emphasize employee-generated content as vital to branding and candidate engagement
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Entelo
Published By: Entelo     Published Date: Sep 06, 2017
Fostering a positive relationship with a hiring manager is a journey that involves both patience and an honest assessment of the current state of the relationship. Bersin by Deloitte research found the most influential predictor of TA performance outcomes is a strong relationship between the recruiter and the hiring manager. In fact, this relationship is four times more influential than other TA performance drivers.¹ Many TA leaders also believe their recruiters are perceived with high regard by hiring managers and company leadership. However, a study by ERE Media found that recruiters and hiring managers have different views of recruiter performance—with recruiters giving themselves an average performance grade of B and hiring managers giving recruiters an average grade of C-plus.² Robin Erickson, PhD, Vice President of Talent Acquisition, Engagement, and Retention Research at Bersin by Deloitte, Deloitte Consulting LLP, will share five steps that TA leaders and recruiters can tak
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Entelo
Published By: Adobe     Published Date: Jun 22, 2017
With all the devices and channels out there, it’s harder than ever for companies to maintain a consistent brand experience. There are more ways for customers to connect with companies than ever before. And they expect each and every interaction to feel connected, cohesive, and personal. For marketers to connect the dots for customers, they need to fully understand the customer journey. Read The Sum of Its Parts to learn: • How the customer experience can be your competitive edge • The importance of providing consistent experiences across all channels • Four strategies for future-proofing your customer experience
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customer engagement, brand experience, channeling, customer journey, competitive edge
    
Adobe
Published By: Adobe     Published Date: Jun 22, 2017
The goal of more positive and seamless engagement of clients is no longer a desire for the healthcare industry. It’s an absolute necessity. See how the right tools can help you create a dynamic enrollment process that you can continually adjust, test, and optimize in our guide, The New Doctor’s Order. Read the guide to learn the key components of a modern digital enrollment program, including: • Streamlined, mobile-optimized forms and digital signatures • Integrated workflows • Personalized communication and engagement
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mobile optimization, integration, communication, engagement, streamlining
    
Adobe
Published By: Genesys     Published Date: Jul 19, 2017
Get Gartner’s Complete Analysis of Each Contact Center Vendor
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
Move to the Cloud with Confidence
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
Contact Center Interaction Management for Midsize AND Large Contact Centers
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
The Cloud Enables Increased Responsiveness
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
Migrate Your Contact Center to the Cloud with Confidence
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
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8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.
Published By: Marketo     Published Date: Aug 10, 2017
So why is a MarTech stack so critical to success? At its base, a strategic MarTech stack is how you can efficiently and effectively stay connected to your buyers. And that is critical when you consider that businesses are competing on customer experience. In fact, a Harvard Business Review study, “Designing a Marketing Organization for the Digital Age,” described marketing technology as essential to creating agile and fluid structures and driving customer engagement. Teams that use marketing technology understand that by doing so, they can gain better insights into the unique relationships and connections with their customers and prospects.
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martech, marketing technology, customer engagement, customer experience
    
Marketo
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