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Published By: Dell APAC - EMC     Published Date: May 19, 2020
Employees that believe their IT department is focused on supporting 1 their productivity are more likely to be engaged in their work. In response, savvy CIOs are prioritizing the employee experience (EX) imperative as a cornerstone of their workforce technology agendas. In February 2019, Dell commissioned Forrester Consulting to evaluate the relationship between EX and enterprise computing. Forrester conducted an online survey with 3,052 information workers across the globe to explore: 1) how employees perceive IT; 2) how well IT provides tools/devices, environment, and support; and 3) how they view their overall employee experience. Forrester also conducted an online survey with 1,186 IT leaders across the globe to understand current and future PC lifecycle management deployment models. This paper brings together the findings of these two studies to illustrate the benefits of supporting great EX through technology and the path enterprises should take to capture these benefits.
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Dell APAC - EMC
Published By: Dell APAC - EMC     Published Date: May 19, 2020
In the digital era, a skilled and effective workforce is essential and the technology to support them is equally vital. It’s the task of technology decision makers to provide every worker with an ecosystem of hardware, software and additional equipment that maximizes each worker’s ability to contribute to the organization. In the search to uncover the facts about worker experience across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater worker effectiveness and organizational competitiveness. The survey found that motivation and engagement are keys to optimizing the performance of every workforce member. And motivation and engagement, in turn, are fueled by technology that meets user needs for power, durability and convenience.
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Dell APAC - EMC
Published By: DELL IS Cloud     Published Date: May 26, 2020
How is technology changing the world and the workforce? Today's workforce needs flexibility to succeed. 81% of the workforce engages in some work outside of a traditional office. 76% work in two or more places during the average work week. Over half the workforce works in 3 or 4 workplaces per week.
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DELL IS Cloud
Published By: Secure Code Warrior     Published Date: Jun 30, 2020
IAG Group is the name behind many of the leading insurance companies in the Asia-Pacific region, underwriting policies for millions of customers to the tune of approximately AUD$11.4 Billion in premiums per annum. Explore this comprehensive case study to learn more about how IAG Group utilized Secure Code Warrior in implementing comprehensive, gamified security training within their development team, including: - Keeping engagement and retention at consistently high levels - Using the power of friendly competition to encourage repeat play and continuous learning - Curating a security mindset within the team - Empowering and upskilling developers while remaining agile.
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Secure Code Warrior
Published By: Dell WAFS     Published Date: Jun 05, 2020
Employees that believe their IT department is focused on supporting their productivity are more likely to be engaged in their work.1 In response, savvy CIOs are prioritizing the employee experience (EX) imperative as a cornerstone of their workforce technology agendas. In February 2019, Dell commissioned Forrester Consulting to evaluate the relationship between EX and enterprise computing. Forrester conducted an online survey with 3,052 information workers across the globe to explore: 1) how employees perceive IT; 2) how well IT provides tools/devices, environment, and support; and 3) how they view their overall employee experience. Forrester also conducted an online survey with 1,186 IT leaders across the globe to understand current and future PC lifecycle management deployment models. This paper brings together the findings of these two studies to illustrate the benefits of supporting great EX through technology and the path enterprises should take to capture these benefits
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Dell WAFS
Published By: Kindred Hospital Rehabilitation Services     Published Date: May 29, 2020
As Skilled Nursing Facilities (SNFs) deal with an unprecedented challenge such as COVID-19, the implementation of innovative technology is more important than ever. Technology can enable facilities to overcome new obstacles, and reach greater levels of clinical and operational success. From cutting-edge patient-screener technology, which evaluates patients before they step into the facility, to rehabilitation engagement apps that bring patients and family members together no matter the distance - the latest innovations can transform every aspect of the care journey and help facilities rebound. Technology for Today’s Rehab and Recovery This guide outlines 3 key innovative technology solutions SNFs can utilize to efficiently and cost-effectively ensure operational success and positive financial throughput.
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Kindred Hospital Rehabilitation Services
Published By: Verint     Published Date: Jun 15, 2020
Los consumidores de hoy quieren interactuar en cualquier momento con las organizaciones usando su canal preferido. Conozca las características principales que debe reunir su estrategia de Workforce Engagement para ofrecer la experiencia que los clientes exigen en este eBook de Verint Systems.
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Verint
Published By: Genesys APAC     Published Date: Jun 14, 2020
The BPO industry has seen two decades of impressive growth and the Asia-Pacific region has been a big benefactor of this trend. Covid-19 has accelerated the digital challenge for this industry. Service providers need to transform with a sense of urgency as they seek to address the changes in business model and rapidly evolving customer needs. BPOs are aiming to drive tighter integration with end to end organisation business processes as they work towards delivering on outcome-based business models. There is also growing realisation of the importance of enhancing the employee experience to deliver great customer experiences. In this report, we take a closer look at: Growth drivers for the coming decade Technologies that are powering the business transformation The growing importance of employee engagement 4 step roadmap to a successful transformation agenda Best practices in building winning strategies
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Genesys APAC
Published By: Genesys APAC     Published Date: Jun 14, 2020
Centres are no longer “call centres.” They are “contact centres” operating in an omnichannel world. They must handle a growing array of contacts that go well beyond phone calls to include email, chat, text/SMS, social media and more. They need robust performance management capabilities that ensure a great customer experience and employee engagement. And they must move fast — with agility at the micro level for handling each contact and at the macro level to respond to new business needs and market trends. Contact centres must look at different customer service technologies that enable them to go far — fast — building applications that leverage APIs or extending solutions in a variety of ways through integrations and application marketplaces. Download this white paper to learn: How to overcome the legacy of “build vs. buy” Advantages and disadvantages of each approach Specific use cases for each option
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Genesys APAC
Published By: Genesys APAC     Published Date: Jun 14, 2020
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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Genesys APAC
Published By: Genesys APAC     Published Date: Jun 15, 2020
In a survey conducted by Accenture, 66% of people said they quit doing business with a company because of a negative experience. Customer service is a key competitive differentiator. No business can afford to deliver anything less than an exceptional customer experience (CX). Stuck with a legacy ACD, PBX or telephony call centre? Fortunately, there’s a clear-cut solution. Here are four tips to help you transform your call centre into a next-generation omnichannel engagement centre: Assessing your current situation Determining the business benefits Selecting a deployment approach Updating your customer engagement environment
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Genesys APAC
Published By: Genesys APAC     Published Date: Jun 15, 2020
Successfully managing a contact centre requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys APAC
Published By: Healthgrades     Published Date: May 12, 2020
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but contact center agents often lack the tools to meet consumer expectations. As consumers look to schedule delayed care and cancelled appointments, in a world where convenient access takes priority, agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
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Healthgrades
Published By: Healthgrades     Published Date: May 12, 2020
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from past retail success. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical and telehealth encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
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Healthgrades
Published By: Healthgrades     Published Date: May 12, 2020
With consumers, 77% of online health inquiries start with an online search, and almost three-quarters of patients use online reviews as their first step to find a new doctor. With care delivery options transforming dramatically and the exponential adoption of telehealth, easy access is a critical differentiator. Download this guide to learn the top five solutions for acquiring patients by helping consumer find and connect with your providers through a well-designed digital engagement strategy.
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Healthgrades
Published By: AppsFlyer     Published Date: Jun 02, 2020
La mesure des performances de l’app marketing s’est fortement orientée ces dernières années vers la post-installation. En conséquence, la mesure des actions précises enclenchées par les utilisateurs, également appelées événements in-app, a pris une place centrale, permettant aux marketers de mener des campagnes d’acquisition et de réengagement des utilisateurs beaucoup plus efficaces. Dans un contexte où l’avantage concurrentiel dépend de la bonne utilisation des données, la mesure granulaire des événements in-app devient la clé de voûte d’une croissance fondée sur les données. La quantité de données relatives aux événements in-app peut cependant se révéler énorme. Il est donc essentiel que les app marketers identifient non seulement les événements qu’ils doivent mesurer dans leur entonnoir, mais aussi leur nombre et leur profondeur par événement donné. Pour aider les marketers à combler ces lacunes, à mesurer ce qui est important et à améliorer leurs performances, nous avons élaboré
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AppsFlyer
Published By: pepperjam     Published Date: Feb 27, 2020
Gain access to Pepperjam's Affiliate Metrics That Matter Across The Customer Buyer Journey webinar! You'll learn: • How to reach, engage & convert throughout the customer journey • How to set up custom KPIs and goals in the Ascend™ platform • How you can map to these goals
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pepperjam
Published By: Epsilon     Published Date: Mar 17, 2020
To drive business performance and customer engagement, you need to have good identity resolution. But that hinges on getting identity right in the first place. We commissioned Forrester Consulting to evaluate how U.S. brands are doing at identity resolution strategies. Forrester found that at best only half of brands are capable of fundamental identity resolution capabilities, like finding customers across devices, controlling messaging frequency and building a unified customer profiles. The research assesses: how marketers are really using identity management today the gaps in their strategies recommendations to get on the right path
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Epsilon
Published By: Avetta     Published Date: Apr 21, 2020
Our Safety Leadership and Engagement Survey sponsored by Avetta® was launched in July 2019, and by the time the survey closed approximately one month later, 557 environmental, health, and safety (EHS) professionals had shared their insights into how their companies are promoting safety culture through strong leadership and positive employee engagement. We at Avetta and the EHS Daily Advisor Research Team would like to extend our thanks to all of the professionals who chose to participate in the survey, and also to our readers for their interest in strengthening employee engagement and improving safety culture companywide. All percentages in the following report have been rounded to the nearest whole percent. If you have any questions or comments about the survey, its data, or the report, please let us know via e-mail at media@simplifycompliance.com.
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Avetta
Published By: Group M_IBM Q3'20     Published Date: Jun 30, 2020
In a recent survey of supply chain professionals, 70% categorized their supply chain as “very” or “extremely” complex*. And we already know that customer expectations are forcing businesses to rethink how they engage at every step along the supply chain. Read our point-of-view to discover how to get started with blockchain and realize multi-enterprise shared visibility that eliminates B2B transaction blind spots and enable insights that help meet customer expectations. * Vanson Bourne Study 2019
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Group M_IBM Q3'20
Published By: Bloomfire     Published Date: May 14, 2020
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Bloomfire
Published By: Medidata     Published Date: Jun 15, 2020
Medical device companies face a vast level of complexity throughout their product development journey. Along this path a myriad of resources is required, from the input of highly trained professionals to the fi nancial investment needed for successful clearance, approval, or exit. The sheer range of requirements – including testing, quality management system development and scalability, regulatory conformance, clinical trials, stakeholder and patient engagement, and publication and reimbursement strategy – creates potential pitfalls along the way. The following is a guide to the fi ve most critical challenge areas observed and how to avoid them.
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Medidata
Published By: Resonai     Published Date: May 12, 2020
Retailers have struggled to collect sufficient in-store data to provide consumers with compelling brick and mortar shopping experiences. Today’s platforms that combine AI with AR are expanding possibilities in physical stores through increased automation, collecting and analyzing data, and delivering engaging, more personalized shopping experiences. Find out how these solutions are changing Retail.
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Resonai
Published By: Workday     Published Date: Apr 24, 2020
When it’s time to upgrade your student information system, what works for some institutions may not work for yours. Read this Ovum Market Radar report to learn the key considerations to make when selecting a new SIS, including your specific administrative needs and student expectations. Also featured is an in-depth examination of how cloud-based Workday Student can engage and empower staff and students alike.
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Workday
Published By: Engagio     Published Date: Feb 11, 2020
The world of modern B2B marketing is being driven increasingly by personalization. Every buyer at a company has expectations that are informed by their B2C experiences, such as their recommended shows on Netflix or their recommended playlists on Spotify. Every buyer wants a seamless experience as they go through the buying process, and they want it to be bespoke -- tailored specifically to them, their interests, and their needs. But how do you provide this experience for all of your target accounts? The answer lies in orchestration. Orchestration is the coordination of activities, programs and campaigns across the entire revenue team. This empowers revenue teams to design and automate high-impact account-based plays across channels such as advertising, sales engagement, marketing automation, direct mail, and CRM.
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Engagio
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