Published By: Dell APAC
Published Date: Nov 20, 2019
Organizations realize the time is now to move to a new deployment model. Digital transformation and proliferation of devices have put IT departments in the spotlight: They must move away from being linear, traditional controllers and evolve into modern transformers that are agile, flexible, and employee centric. PC-as-a-service (PCaaS) has emerged as the go-to model for IT because of the level of automation, efficiency, and employee empowerment it offers. None of this can be accomplished without a competent business partner that underpins the new customized, deployment model.
In February 2019, Dell commissioned Forrester Consulting to evaluate employee experience and enterprise computing. Forrester conducted an online survey with 1,186 IT leaders across the globe to understand current PC lifecycle management deployment models.
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Published By: Polycom
Published Date: Oct 23, 2019
99% of workers are distracted. This is the reality for more than 5,000 office workers around the world that we surveyed this year. More than a third of them are always or very often distracted. Download our eBook to learn more about what's really distracting your teams and what you can do to help.
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Published By: Corrigo
Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you
shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to
be a hassle are now almost effortless.
If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th
Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data,
artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real,
very active, and crucial parts of what we at Corrigo call the Intelligence Economy.
In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create
greater value for customers, partners, and employees. It’s the information, insights, and automations that
enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the
right time, in the right way. And the Intellig
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Enterprise worldwide are embracing digital strategies to modernize operations
and make their offerings more compelling to customers, partners,
and employees.
To power these digital initiatives, enterprises are adopting te
chnologies like cloud,
mobile, and IoT at an impressive clip.
While these technologies are necessary to propel the business forward, IT leaders
are being held back by networks rooted in the past. Outdated networking
infrastructure, managed with highly manual processes and fragme
nted tools, is brittle, error-prone, and can’t keep up with these latest tech
trends
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"Enterprise worldwide are embracing digital strategies to modernize operations
and make their offerings more compelling to customers, partners,
and employees.
To power these digital initiatives, enterprises are adopting te
chnologies like cloud,
mobile, and IoT at an impressive clip.
While these technologies are necessary to propel the business forward, IT leaders
are being held back by networks rooted in the past. Outdated networking
infrastructure, managed with highly manual processes and fragme
nted tools, is brittle, error-prone, and can’t keep up with these latest tech
trends"
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Published By: Salesforce
Published Date: Nov 18, 2019
Field Service Lightning eliminates the most common obstacles to providing good service. You can assign the right person to the right job, connect your mobile employees to your team back at base, access knowledge articles, and allow employees to collect signatures right from their phones. And give your dispatchers a comprehensive view for tracking service delivery in real time.
Read on to find out how Trailblazers are using Field Service Lightning to get the most out of their mobile employees, dispatchers, and managers – in ways that improve their bottom line.
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Published By: PwC
Published Date: Nov 15, 2019
Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family.
We hope that PwC's "Exit strategies for owners of private companies" guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value you’ve worked hard to create.
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2017 and 2018 were not easy years to be a CIO or CISO, and 2019 isn’t showing any signs of being easier. With so many career-ending-level data breaches in 2017 (e.g., Equifax, Uber, Yahoo, to name a few) and with the stronger regulatory requirements worldwide, CIOs/CISOs have a corporate responsibility to rethink their approach to data security. Regulatory compliance aside, companies have a responsibility to their customers and shareholders to protect data, and minimize its exposure not only to external attackers but also to employees. The most common method of data breach in 2017 was a phishing email sent to a company’s internal employees (See 2017 Data Breach Investigation Report), This makes employees unwillingly complicit in the data breach. Over 80% of successful cyberattacks have a critical human element that enabled them. The average employee who opens the innocent-looking attachment or link, is unintentionally jeopardizing a company’s data. While there is no 100% protection, th
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Published By: Viventium
Published Date: Aug 06, 2019
LET’S GET REAL ABOUT
CAREGIVER RETENTION
Turnover in home health care is out of control.
The latest Home Care Salary & Benefits report found the turnover rate for all home health
employees to be 21% in 2018, trending upward slightly from 2017. For home health aides,
the rate is even higher at 25%.
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Published By: Viventium
Published Date: Nov 14, 2019
“A happy worker is a productive worker.” It’s a core
belief that has driven Mrs. G’s Services for almost 20
years. A privately owned home health care agency,
Mrs. G’s has about 450 workers and three offices
that service the New York metropolitan area. Priding
itself on employing passionate people and providing
compassionate care, the organization’s primary mission
is to provide comprehensive and quality service.
Problem was, not all of the agency’s workers were happy. From caregivers to fulltime
employees, people throughout Mrs. G’s were frustrated by the agency’s payroll
solution. It wasn’t just that the payroll software was insufficient and sometimes
downright ineffective. It wasn’t just that it persistently failed to meet the needs of
agency management and the company’s caregivers. It was that a routine function —
like payroll! — was violating the company’s core belief and making it more difficult for
Mrs. G’s to achieve its mission.
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Published By: Ricoh
Published Date: Sep 17, 2019
Organizations that digitize their workflows increase their productivity by 40.9% - IDC
Business moves fast. The ability for employees to work from anywhere is becoming a major factor in business. With a solid mobility strategy, businesses can enable revenue growth, produce operational savings and enhance productivity. Take a holistic approach to Enterprise Mobility to improve processes, implement the proper technology and provide secure access to information, without disruption to existing processes.
GET THE GUIDE NOW
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Published By: AppZen
Published Date: Oct 21, 2019
Are you blindly relying on manually-entered data from your systems and waiting for the recovery audit to claw back duplicates and overspend?
Now with AI, you can discover rather than recover. Review every invoice and expense for risk before you pay without delaying supplier payments or employee reimbursements.
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Published By: Medius
Published Date: Oct 01, 2019
Marc Jacobs has been able to redirect employees from the considerable time spent maintaining spreadsheets and managing AP information. In just four months after deploying MediusFlow, the company was able to justify the investment. One year from deployment, it expects to have made $150,000 in productivity gains.
By modernizing its solution for invoice processing, Marc Jacobs can easily manage its complex supply chain and get back to the creative work of designing and delivering next season’s collection.
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Published By: Andela
Published Date: Nov 26, 2019
All too often, the onboarding process for new hires feels rushed and disorganized. Add in a remote/distributed engineering team, and the process is even more difficult. But, when onboarding is done right, it leads to better employee retention and improved on-the-job performance.
At Andela, we’ve successfully onboarded distributed developers onto hundreds of client engineering teams over the past several years, so we understand exactly what it takes to successfully integrate engineering teams to help build better products, faster.
If you’re a growing company struggling to integrate new engineering hires – whether in-house, remote, or some combination of the two – this guide is for you
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Published By: Adobe
Published Date: Oct 24, 2019
Digital transformation isn’t just about speeding up manual processes. It’s about improving customer and employee experiences. Adobe Document Cloud for Office 365 that includes Adobe Acrobat DC, Adobe Sign, and PDF services, integrates seamlessly with your existing business applications such as Microsoft Office and SharePoint. With this integration, you can convert paper-based processes to compelling digital experiences that impress customers and help employees work and collaborate faster.
See how Adobe can help you accomplish more in less time.
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Published By: ttec
Published Date: Jul 24, 2019
By the time most customers reach a human employee with a question, chances are they have
already researched online or tried to self-serve. This means employee transformation is required
to develop more sophisticated employees in the age of automation to solve more advanced
customer issues.
Because front-line jobs are becoming more complex, employees need to be tactical, technical, and
ready to emotionally handle these new types of interactions.
Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim
Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning
and technology to create more sophisticated employees. Below are some key highlights from
the discussion.
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Published By: ttec
Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers.
While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands.
These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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Published By: InMoment
Published Date: Oct 14, 2019
R O I : T H E H O LY
GRAIL OF CX
Return on Investment (ROI) is the holy grail of customer (CX), employee
(EX) and market (MX) experiences. Every practitioner wants to prove it’s
real, but the quest to find it can be fraught with peril and, in the end, many
businesses end up believing it’s completely fictional.
This ebook will delve into the mysteries of the financial impact of experience
programs and how you can implement and measure experience initiatives
designed to deliver ROI.
Why is the ROI of experiences so hard to establish? The answer is twofold:
1. ROI is not a single number; it’s wide-ranging and can be found in any
part of the enterprise.
2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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Published By: Panasonic
Published Date: Oct 10, 2019
Thousands of federal employees are issued mobile devices every year to carry out their agency’s mission. The government has strict security standards for such devices, but a new poll by Government Business Council (GBC) suggests that employee perceptions may be at odds with organizational priorities regarding security of these mobile devices.
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