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Published By: TNT     Published Date: Oct 09, 2014
By going digital by default, the government could save between £1.7 and £1.8 billion each year. "We have been able to maintain the service we provide to customers while reducing our overall costs, and 40% of the cost has been converted to a transactional basis so we don’t incur cost if activity levels reduce." TIM LEAVER CHIEF PROCUREMENT OFFICER LAND REGISTRY
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TNT
Published By: Hewlett Packard Enterprise     Published Date: Jan 14, 2020
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jan 14, 2020
Discover the transformational power of intelligent storage. A company’s competitive success depends greatly on how well it harnesses the value of its data. However, it can be challenging to keep pace with the increases in the scale of data being generated, as well as users’ demands for accessibility. Additionally, maximizing the value of digital information requires data to be leveraged at both the optimal time and the optimal place. With HPE’s intelligent storage portfolio, organizations can modernize their IT to better understand their customers, run more agile IT functions, and improve logistical operations.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jan 15, 2020
"Flash has permeated enterprise storage in small, medium-sized, and large enterprises as well as among webscale customers like cloud and service providers. It is available in a variety of different system architectures, including internal storage, hyperconverged and converged platforms, and shared storage arrays. Revenue driven by shared storage arrays, of both the hybrid flash array (HFA) and the all-flash array (AFA) type, is much larger than from other segments today and will continue to dominate enterprise storage spend through at least 2020."
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Hewlett Packard Enterprise
Published By: Akamai Technologies     Published Date: Dec 18, 2019
"Phishing is a well-known attack vector in the financial and security industry space. The data shows that, in addition to unique phishing attempts, adversaries also leveraged credential stuffing attacks to the tune of 3.5 billion attempts during an 18-month period, putting the personal data and banking information of financial services customers at risk. Despite massive amounts of effort poured into awareness campaigns, phishing still remains a top threat to financial services organizations including: • 50% of all the unique organizations impersonated by tracked phishing domains were from the financial services sector. • 6% of global malicious login attempts targeted the financial • Financial services industry accounted for 14% of all unique targets between 2017 to April, 2019 Read the 2019 State of the Internet / Security Financial Services Attack Economy Report to learn about lucrative phishing variants, and how criminals stage decoy attacks to distract from their real targets"
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Akamai Technologies
Published By: Hitachi EMEA     Published Date: Jan 13, 2020
Cisco and Hitachi have invested significant time and engineering resources to ensure that a large number of deployment options are available to all of our customers and partners. This e-Book includes tips and advice that can help you get the most out of your Cisco and Hitachi Adaptive Solutions for CI deployment. Cisco and Hitachi Adaptive Solutions for Converged Infrastructure will help organizations: Execute data-driven transformation. Simplify IT, improve agility, maintain compliance and ensure reliability. Enable IT to focus on supporting business needs. Download this e-Book now to find out more about the partnership and technology behind Cisco and Hitachi Adaptive Solutions for Converged Infrastructure and to learn how to transform your data center.
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Hitachi EMEA
Published By: Workday     Published Date: Dec 13, 2019
"Financial services is in the midst of a massive transformation. While opportunities are high, new demands require a fundamental shift away from business as usual. Can your back-end systems meet the challenge? See how Workday helps our customers unlock possibilities during this dynamic time—driving operational insight and efficiency."
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Workday
Published By: Smartrac     Published Date: Oct 23, 2019
Discover the unique experiences you could offer your customers using RFID technology Find out how to get deeper insights into your products and optimize your supply chain See how companies like Adidas are already using RFID to get ahead of their competitors
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Smartrac
Published By: Salesforce     Published Date: Nov 18, 2019
With changing customer expectations, today’s businesses are not equipped to deliver what customers expect, particularly when it comes to on-site or field service management. As a result, the customer experience gap is widening. As technology transforms how companies interact with their customers, field service in particular faces exclusive challenges in evolving its model to meet the needs and expectations of the modern customer.
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Salesforce
Published By: Salesforce     Published Date: Nov 18, 2019
GreenThumb wanted to please its current and future customers by offering outstanding service—but its aging business platform made it impossible to deliver a truly digital customer experience. The company integrated Salesforce with a newly installed Sage financial system. Based on this integration, GreenThumb’s dispatchers, call centre staff, and field crew can see all relevant customer data on one screen. GreenThumb will save £400,000 in annual fuel costs, will eliminate 3 million pieces of paperwork per year, and resolves customer inquiries 45 seconds faster on average.
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Salesforce
Published By: Salesforce     Published Date: Nov 18, 2019
Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies to adjust to a new type of customer and their elevated expectations. In-person service is a new competitive differentiator. Service leaders see opportunity to elevate their business and customer engagements through the mobile workforce, and are investing accordingly. This research brief provides a snapshot of the state of mobile service, and what sets high-performing teams apart from their competition when it comes to moving from vision to reality.
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Salesforce
Published By: Salesforce     Published Date: Jan 14, 2020
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: Salesforce     Published Date: Jan 14, 2020
Technology — especially easy-to-use cloud software built for business people — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights
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Salesforce
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
As Italy’s businesses grew increasingly vulnerable to the threat of ransomware, data breaches, and other malicious malware attacks, service provider Telecom Italia sought an innovative solution to effectively and efficiently protect the network and data of its business users. In this case study, you’ll read about how Italy’s largest service provider partnered with Cisco Umbrella to increase value for customers and accelerate their revenues with cloud security.
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Cisco Umbrella EMEA
Published By: ttec     Published Date: Jan 16, 2020
We’re at a tipping point in the customer experience. Advances in automation, AI, and other technologies are influencing the quality of engagement and support that customers receive while also improving cost efficiencies. But this doesn’t mean business leaders can relax. As customers continue to seek easy, effective, and personalised interactions with brands, it’s critical that companies stay ahead of expectations. So, here are the 5 top trends that are shaping customer experiences next year and beyond.
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ttec
Published By: CleverTap     Published Date: Nov 04, 2019
Today’s marketers track a lot of metrics in order to better understand their audiences and customers. Understanding what all those clicks, downloads, and conversions mean for your current and future campaigns is tricky enough, let alone translating that data to show how your priorities track to a larger marketing strategy. But when it comes to reporting to your CMO, beware information overload! CMOs don’t need dozens of metrics — they need insight into how marketing activities are helping the company reach its business objectives and revenue goals.
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CleverTap
Published By: Genesys     Published Date: Jan 13, 2020
Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI huge potential to make customer service more effective by streamlining case management and other predictable tasks. But all the noise about AI can be overwhelming. This CustomerThink paper outlines key findings, predictions and guidance from analysts and industry leaders about the use of AI in the customer service market, including: Why loyalty-based customer experiences are as important as increased efficiency How to ensure that efficiency gains don’t undermine customer experience objectives How blended AI eases the shift of work from AI to humans and back, as customers require Five tactical steps to properly implement your AI customer experience strategy Get the in-depth analyst view from the latest paper by CustomerThink, Artificial intelligence: Friend or foe of customer service?
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: 50% reduction in processing of duplicate messages across channels Over 20% increase in First Contact Resolution 15% increase in CSAT
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI huge potential to make customer service more effective by streamlining case management and other predictable tasks. But all the noise about AI can be overwhelming. This CustomerThink paper outlines key findings, predictions and guidance from analysts and industry leaders about the use of AI in the customer service market, including: Why loyalty-based customer experiences are as important as increased efficiency How to ensure that efficiency gains don’t undermine customer experience objectives How blended AI eases the shift of work from AI to humans and back, as customers require Five tactical steps to properly implement your AI customer experience strategy Get the in-depth analyst view from the latest paper by CustomerThink, Artificial intelligence: Friend or foe of customer service?
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
G2 Grid® represents the democratic voice of real contact center software users. It rates products algorithmically, based on data sourced from G2 users’ product reviews and aggregated from online sources and social networks. Get the G2 Grid® report for Contact Center Infrastructure (CCI) software now. See how various contact center products stack up based on real user experiences Compare features for CCI platforms as well as inbound and outbound call centers Select the right contact center software for your needs
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Implementing artificial intelligence (AI) is one of the most important things you can do to gain a competitive edge today—and over the long-term. Make a bigger impact with Genesys blended AI. The ability to automate your information, processes, insights and trends—and add the power of your human team—is built into every area of our portfolio. Read this eBook to discover our unique AI capabilities and see how customers are: Reducing cart abandonment by 30% Enriching customer experience Achieving critical KPIs
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Genesys
Published By: MuleSoft     Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge. Read this whitepaper to learn: A 4-step strategy for retailers to build a retail digital platform strategy with APIs. The role APIs can play in optimizing consumer journey personalization and creating new revenue channels. How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
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MuleSoft
Published By: Context Optional     Published Date: Mar 09, 2010
If you're a brand marketer or digital agency looking to amplify your social marketing initiatives this year, this document will guide you through the growing world of Facebook apps. Today, there are more than 500,000 active applications on Facebook, but of these only 250 applications have more than one million monthly active users. You've downloaded this guide because you recognize that marketing today means creating a two-way dialogue with your customers.
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context optional, social media, facebook, social networking, social applications, social marketing, email newsletters
    
Context Optional
Published By: Sitecore     Published Date: Nov 04, 2009
This report highlights the strategic value of a next generation web content management system integrated with lead scoring, email marketing, customer relationship management, and web analytics. The report links the technology and practices of Best-in-Class organizations to engage customers, provide personalized experiences and manage the lead lifecycle.
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sitecore, aberdeen, lifecycle management, web content management, analytics, crm, emarketing, email marketing, lead generation
    
Sitecore
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