customer value

Results 301 - 325 of 454Sort Results By: Published Date | Title | Company Name
Published By: IBM     Published Date: Sep 30, 2013
A transformation is taking place in how people interact and how relationships form and develop and this is changing the way we socialise, the way we work and the way we engage with our customers. The new normal is that customers are leading the conversations that define your brand, competitors are crowd-sourcing ideas to bring new offerings to market and employees are using social media in all facets of their lives, including work. This shift in technology and human behaviour presents an opportunity for organisations to improve everything from reinventing customer relationships to how work gets done. A Social Business embraces networks of people to create business value and activates networks of people that apply relevant content and expertise to improve and accelerate core and ad hoc processes, delivering unprecedented return for the time invested.
Tags : 
ibm, ibm global business services, social media, social business, networking, enterprise applications, business technology
    
IBM
Published By: Oracle     Published Date: Mar 08, 2016
In this survey report, we analyze the goals and directions retailers are taking to deliver on the promise of omnichannel customer satisfaction. To that end, retail companies — including traditional retailers, wholesalers and hospitality/ restaurant businesses — are assessing each delivery channel as it provides overall value to omnichannel goals. Yes, the brick-and-mortar store continues to be the most prevalent selling channel for our survey respondents (86.8%) but online sites are in relatively equal standing (79.0%)
Tags : 
    
Oracle
Published By: IBM     Published Date: Jul 09, 2009
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. With such a fine line between success and failure, now is the time to make product portfolio decisions based on fact-not guesswork, political agendas, intuition or the opinions of the loudest voice in the room. Learn more today!
Tags : 
ibm, value driven, product portfolios, rational software, value, portfolio management, customer value, value maximization, strategic alignment, npd, r&d, research and design, new product development, ibm rational focal point, lifecycle, networking, knowledge management, enterprise applications
    
IBM
Published By: MoreVisibility     Published Date: Dec 19, 2017
As the approach to strategic business decision making becomes more and more data driven, a method for consolidating our various data sets, which are often spread across multiple systems becomes exceedingly important. Two of the biggest players in data driven decision making are website analytics platforms and customer relationship management systems. The former includes accumulating data on top of the funnel behavior such as site traffic origins, lead generation, content consumption tracking, device usage, and overall site behavior. While the latter has a focus more on bottom of the funnel activity such as lead nurturing, customer status, lifetime value, etc. Lastly, without communication between these two essential platforms, a complete understanding of your customers, from lead to longtime client, may never be possible. A web analytics (Google Analytics) and CRM integration provides you with a 360 degree view of your customer base, so that you can understand not just what PPC efforts
Tags : 
    
MoreVisibility
Published By: Salesforce.com     Published Date: Apr 16, 2013
By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.
Tags : 
mobile, smartphones, tablets, engagement, experience, applications
    
Salesforce.com
Published By: IBM     Published Date: Apr 29, 2014
Customer Profitability Analytics enables banks to analyze customer, account, product, and transaction data and apply costing models to determine a bank-wide view of profitability. Applying predictive analytics, they can model future behavior and derive a lifetime value for each customer.
Tags : 
ibm, banking, customer profitability, customer profitability analytics, transaction data, predictive analytics, customer behavior
    
IBM
Published By: IBM     Published Date: Jul 07, 2014
A transformation is taking place in how people interact and how relationships form and develop and this is changing the way we socialise, the way we work and the way we engage with our customers. The new normal is that customers are leading the conversations that define your brand, competitors are crowd-sourcing ideas to bring new offerings to market and employees are using social media in all facets of their lives, including work. This shift in technology and human behaviour presents an opportunity for organisations to improve everything from reinventing customer relationships to how work gets done. A Social Business embraces networks of people to create business value and activates networks of people that apply relevant content and expertise to improve and accelerate core and ad hoc processes, delivering unprecedented return for the time invested.
Tags : 
ibm, social business, smarter workforce, social media, interact, technology, customer relationships, business technology
    
IBM
Published By: Oracle     Published Date: Apr 22, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX
Tags : 
customer service, customer experience, measuring customer experience, kpi
    
Oracle
Published By: Dell Software     Published Date: Sep 12, 2014
Need a new approach to application integration that accelerates customer time to value? Read the Gartner report and learn how to select the right platform for your organization. Plus, learn why more customers are selecting Dell Boomi AtomSphere® integration platform as a service (iPaaS) for its ease of use and rapid development characteristics to address your business line integration needs.
Tags : 
cloud, service integration, ipaas, rapid development characteristics, application integration
    
Dell Software
Published By: Pitney Bowes     Published Date: Jul 17, 2014
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
Tags : 
pitney bowes, ecommerce, retail, online business, shipping, tracking, tracking and shipping, customer service, retail, online retail, web consumers, business technology
    
Pitney Bowes
Published By: HP Ecommerce     Published Date: Aug 05, 2015
This July 2015 Forrester Research report is provided compliments of HP. Modern application delivery leaders realize that their primary goal is to deliver value to the business and its customers, faster. For many, this is a significant shift from the past, when they primarily focused on cost control and efficiency. Today, they must connect the work they do and the results they produce to business outcomes. To do this, application development and delivery (AD&D) leaders use a new set of metrics that help them monitor and improve the value they deliver, based on feedback from business partners and customers. In this report, we highlight these new metrics that connect business outcomes to app delivery performance — as well as the practices and tools that modern application delivery teams and their AD&D leaders use to collect and report them.
Tags : 
    
HP Ecommerce
Published By: Intercom     Published Date: Apr 05, 2018
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one of the most efficient ways to foster that loyalty
Tags : 
    
Intercom
Published By: AdAgility     Published Date: Feb 08, 2016
The once spammy marketing tactic known as cross-selling has been revitalized and is now smarter, slicker and most user-pleasing than ever before. Use cross-sells to increase revenue and boost customer engagement, ultimately leading to higher customer lifetime value.
Tags : 
b2b, retail, online marketing, marketing software, affiliate marketing, monetization, native advertising, lead generation, b2b marketing, marketing technology
    
AdAgility
Published By: AWS     Published Date: Jul 24, 2019
Add more value to your business Independent Software Vendors (ISVs) are turning to the cloud to modernize their applications and get rid of their commercial database dependencies to improve application performance, lower total cost of ownership (TCO), and reach new customers. DB Best delivers the established processes and technology ISVs need to accelerate the modernization of applications still running on commercial databases to Amazon Aurora. This enables your customers to quickly get up-and-running on the cloud and drive greater business value through Amazon Web Services (AWS). View the webinar to learn how DB Best and AWS enable you to accelerate every stage of your application modernization journey – from evaluating the right migration path for your application, to following a proven and repeatable database migration process, to driving growth and reaching more customers.
Tags : 
    
AWS
Published By: AWS     Published Date: Jul 24, 2019
Reduce costs and scale to meet customer expectations Software-as-a-service (SaaS) delivery models are being adopted faster than ever to meet business and consumer demand, prompting organizations to move their customer-facing applications to the cloud. As a result, Independent Software Vendors (ISVs) need to modernize their applications to deliver the flexibility and scale customers expect, without the restrictions and high costs of running applications on commercial databases. mLogica provides deep industry expertise, backed by powerful engineering, to help ISVs quickly modernize their applications on Amazon Aurora and drive greater business value with Amazon Web Services (AWS). Register for our webinar to learn how mLogica and AWS can help you transform your business on the cloud, so you can deliver modern, high-performing solutions to your customers.
Tags : 
    
AWS
Published By: SAP     Published Date: Sep 10, 2009
Learn why insurers need a 360-degree view of each customer covering his or her entire experience with the company in order to provide products and service that stand out from the crowd. See how IT that supports integrated, end-to-end business processes can also increase insurer responsiveness and customer loyalty.
Tags : 
sap, customer value, insurance, integration, it strategy, erp, automation, bpm
    
SAP
Published By: SAP     Published Date: Mar 28, 2011
Learn what companies can do in economic downturns to position themselves for later success. Find out what changes to make to customer strategy; how to align your organization to best support a winning approach; and how to drive excellence in execution to achieve results in today's economy.
Tags : 
customer strategy, customer value, sap
    
SAP
Published By: SAP     Published Date: Mar 28, 2011
Learn how to protect your brand in difficult economic times. Get answers to these questions: How can your company ensure delivery on its brand promises to customers? How can you meet sustainability concerns and protect brand value? And how can you develop the type of workforce associated with a world-class brand?
Tags : 
brand value, sap, branding, brand strength, customer experience
    
SAP
Published By: SAP     Published Date: Mar 28, 2011
Consider five key service process platforms that are shaping the future - as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
Tags : 
customer loyalty, service profitability, sap, sap crm, value creation
    
SAP
Published By: Mintigo     Published Date: Sep 05, 2018
Artificial intelligence (AI) enables marketers using a predictive marketing platform to address many strategic questions. Whether you’re new to AI for Marketing or more seasoned with the use of AI, this ebook is a great resource for you. In this ebook, you’ll learn how to: • Optimize your marketing spending • Increase conversion rate across the funnel • Optimize customer engagement • Cross-sell and upsell throughout your customer base • Segment leads and grow customer value • Grow your market and find new prospects Fill out the form to get your free copy!
Tags : 
    
Mintigo
Published By: IBM     Published Date: Feb 03, 2015
Learn how the IBM Customer Profitability solution can help banks maximize the value of their customer base by understanding the interconnected factors that influence profitability through a single, at-glance-view.
Tags : 
business analytics, customer profitability, customer base solutions, profitability analytics, customer lifecycle, security, it management, enterprise applications, data management
    
IBM
Published By: SAS     Published Date: Jun 06, 2018
Today’s consumers expect immediate, personalized interactions. To meet these expectations, companies must differentiate their brands through timely, targeted and tailored customer experiences based on real-time data analytics. This report, sponsored by SAS, Intel and Accenture and conducted by Harvard Business Review Analytic Services, looks at how businesses are using advanced customer data analytics, along with real-time analytics and real-time marketing, to enhance their customers’ experiences. Learn why organizations that place a high value on real-time capabilities still struggle to achieve them, what companies can do to ensure success as they adopt and implement real-time analytics solutions, and what benefits successful companies are already seeing.
Tags : 
    
SAS
Published By: SAS     Published Date: Jun 06, 2018
The Internet of Things (IoT) is rapidly emerging as a core transformational technology of the digital era. The ability to gather data from sensors embedded throughout an enterprise can drive insights and operational efficiencies from the supply chain to the customer. But IoT and Industrial IoT (IIoT) implementations require high degrees of IT/OT convergence - collaboration and integration between information technology and operational technology groups - to succeed. These two groups, however, often have different goals, performance metrics, and perspectives on both the collaboration and the outcome. This SAS/HPE-sponsored paper helps readers get a better understanding of the relationship, either real or perceived, between these two groups. Futurum Research surveyed the state of the relationship between IT and OT teams as it pertains to the design, implementation, and creation of value through IoT technologies.
Tags : 
    
SAS
Published By: Rainmaker Systems Inc.     Published Date: Jan 13, 2012
It's a marketer's dream that their company can establish such customer loyalty that the consumer won't ever leave them for their competitors. But in today's highly competitive landscape, it's increasingly difficult to keep your business customers loyal to your brand year after year. Nonetheless, by making it easy for them to renew, you're one step closer to retaining the customer at minimal expense.
Tags : 
rainmaker, marketing, b2b, crm, customer, renewals, roi
    
Rainmaker Systems Inc.
Published By: OnForce     Published Date: Apr 22, 2007
“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
Tags : 
service model, roll-out, rollout, roll-outs, rollouts, customer service, var, vars, value-add, reseller, lead generation, marketplace, on force, onforce, roll out, roll outs, on-site, asp, service provider, software development
    
OnForce
Start   Previous    5 6 7 8 9 10 11 12 13 14 15 16 17 18 19    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.