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Published By: Automation Anywhere APAC     Published Date: May 08, 2020
The rapidly increasing demand for processing data from business documents and emails is driving organizations to implement AI-driven, Intelligent Document Processing (IDP) solutions to deliver cost savings, increased workforce productivity and improved customer experiences. In Everest Group’s new global market report Intelligent Document Processing (IDP) -Technology Vendor Landscape with Products PEAK Matrix? Assessment 2020, you’ll find: • IDP competitive landscape and PEAK Matrix? Assessment • Why Automation Anywhere is the only vendor recognized as both IDP technology Leader and Star Performer • IDP technology trends and near-term predictions, and what they mean for enterprises Explore the IDP technology and vendor landscape and discover why Automation Anywhere achieved the highest overall customer satisfaction score in Everest Group’s 2020 PEAK Matrix? report for Intelligent Document Processing technology.
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Automation Anywhere APAC
Published By: Genesys APAC     Published Date: Jun 14, 2020
The BPO industry has seen two decades of impressive growth and the Asia-Pacific region has been a big benefactor of this trend. Covid-19 has accelerated the digital challenge for this industry. Service providers need to transform with a sense of urgency as they seek to address the changes in business model and rapidly evolving customer needs. BPOs are aiming to drive tighter integration with end to end organisation business processes as they work towards delivering on outcome-based business models. There is also growing realisation of the importance of enhancing the employee experience to deliver great customer experiences. In this report, we take a closer look at: Growth drivers for the coming decade Technologies that are powering the business transformation The growing importance of employee engagement 4 step roadmap to a successful transformation agenda Best practices in building winning strategies
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Genesys APAC
Published By: Group M_IBM Q3'20     Published Date: Jun 30, 2020
AI, blockchain and IoT are unleashing a new era of efficiency, transparency and traceability, creating tomorrow’s leaders in supply chain and logistics. • Disruptions in the supply chain are detrimental to customer relationships and the business. Get ahead of the disruption and initiate a resolution with AI and analytics • Use AI to shrink average response times to supply chain disruptions from days to hours • Unlock your supply chain data with AI to provide useful insights and better customer experiences Download this report to learn how these technologies are being leveraged by leading companies.
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Group M_IBM Q3'20
Published By: Bringg EMEA     Published Date: Mar 04, 2020
"Find out why Amazon’s massive one-day delivery investment creates a new opportunity for retailers and how to leverage this tactic to thrive in today’s competitive market. In this special report, gain insights into Amazon’s one-day delivery strategy, the logistics investments for success and its profound implications for both retail and logistics leaders, as well as the unique opportunity it presents. Retailers can use this report to learn: -The proven impact of free one day delivery on customer behavior -How omnichannel retailers can narrow the gap with Amazon by improving delivery speed and customer experience -What supply chain networks and technologies are helping brands scale for this new reality Download the report now >"
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Bringg EMEA
Published By: Workday     Published Date: Jan 31, 2020
Customer expectations and market volatility are making it difficult for professional services organizations to deliver on time and under budget. Yet, best-in-class companies still manage to work efficiently and improve profitability. This report from Aberdeen discusses how professional services automation helps companies to manage new requests more eddiciently, forecast and plan demand and increase visibility into resources.
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Workday
Published By: TIBCO Software     Published Date: Jul 08, 2020
"Digitalization is allowing industrial companies to collect ever larger volumes of data from disparate systems and then leverage this data as part of their continuous improvement process. Predictive maintenance perfectly illustrates the benefits of collecting and leveraging data to predict and optimize the service life of equipment, or even to enhance the customer experience. In this report, experts in the fields of analytics and big data share their views on how the industrial sector is evolving in an increasingly digital world. Discussion points include: Benefits of a data-driven approach in industry - Challenges on the path from preventive maintenance to predictive maintenance - How data can be extracted, processed, and delivered in real time to optimize decision-making in an industrial setting - Guidelines for setting predictive maintenance project milestones - Recommended tools for predictive maintenance and a computerized maintenance management system (CMMS)"
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TIBCO Software
Published By: Engagio     Published Date: Feb 06, 2020
Read the report today! Want to make sure you're investing in the right ABM technology? Research in Action released the Top 20 Global Vendors for ABM in 2019 using their proprietary Vendor Selection Matrix™, and Engagio was the #1 Global winner! Read the report to learn why Engagio placed #1 based on 1,500 customer interviews and Research in Action's independent analysis of each vendor. Read the report to discover: The top 20 global ABM providers and how they measure up How to select the right technology for your ABM needs 5 insights and predictions for ABM by Research in Action
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Engagio
Published By: Sitecore     Published Date: Nov 04, 2009
This report highlights the strategic value of a next generation web content management system integrated with lead scoring, email marketing, customer relationship management, and web analytics. The report links the technology and practices of Best-in-Class organizations to engage customers, provide personalized experiences and manage the lead lifecycle.
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sitecore, aberdeen, lifecycle management, web content management, analytics, crm, emarketing, email marketing
    
Sitecore
Published By: Adobe     Published Date: Jun 16, 2020
Digital transformation (DX) is the process by which enterprises adapt to or drive disruptive changes in their operations, customers and markets. Many organizations are scaling initial DX programs to enterprise-wide, integrated initiatives - IDC calls this the era of multiplied innovation – but 54% of organizations are still struggling with DX. To scale efficiently and effectively, companies must reengineer content-centric business processes. Download this report to learn more.
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Adobe
Published By: Comcast Business     Published Date: Feb 07, 2020
It wasn’t quite a mystery that guests at restaurants and hotels want free WiFi, but a new report shows just how much WiFi influences consumer choices. According to the "2019 Annual Customer Engagement Technology Study" the majority of hotel guests (84%) and restaurant diners (56%) say that access to free WiFi drives their booking and dining decisions. The annual report, produced by Hospitality Technology magazine and sponsored by Comcast Business, explores what consumers want when it comes to technology at hotels and restaurants, as well as how hospitality organizations are directing their investments to meet consumer expectations.
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Comcast Business
Published By: Red Hat     Published Date: Sep 09, 2018
This assessment shows that enterprises adopt Red Hat Fuse because they believe in a community-based open source approach to integration for modernizing their integration infrastructure that delivers strong ROI. For these organizations, Fuse was part of a larger digital transformation initiative and was also used to modernize integration. IDC interviewed organizations using Fuse to integrate important business applications across their heterogeneous IT environments. These Red Hat customers reported that Fuse has enabled them to complete substantially more integrations at a higher quality level, thereby supporting their efforts to deliver timely and functional applications and digital services. Efficiencies in application integration with Fuse have generated significant value for study participants, which IDC quantifies at an average value of $75,453 per application integrated per year ($985,600 per organization). They have attained this value by: » Enabling more efficient and effectiv
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Red Hat
Published By: Cisco     Published Date: Dec 11, 2018
The goal of this review is to educate customers on the capabilities that Cisco’s SD-WAN solution provides when working with Amazon Web Services (AWS). ESG describes Cisco’s solution and highlights the business value it can deliver to customers via its integration with AWS. ESG completed this summary as part of an AWS-commissioned report to review nine SD-WAN vendors. Readers should use this review as a starting point when investigating how they can leverage the combination of AWS and Cisco for business advantage. I would like to receive email communications about products & offerings from Cisco & its Affiliates. I understand I can unsubscribe at any time. For more information on how Cisco collects and uses personal information, please see the Cisco Online Privacy Statement.
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Cisco
Published By: SAP     Published Date: Oct 22, 2018
The Future of Customer Experience: Five Essential Trends is part of a series examining life and business in the 21st Century. SAP Center for Business Insight worked with more than a dozen industry experts to answer these and other questions, uncovering five trends that will determine the customer experience over the next decade. This report examines each of these trends and offers recommendations for how brands should respond now to prepare.
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customer experience & engagement, digital transformation, sap
    
SAP
Published By: Lenovo     Published Date: Sep 10, 2019
Do you know where you’re most at risk? In the race to get ahead of competitors and digitally transform the business, new threats emerge. With ThinkShield by Lenovo you have one truly customisable, comprehensive solution that protects your business end-to-end. When it takes 23 days on average to recover from a ransomware attack1, find out why I.T. security is the most important thing, period. Download our solutions guide > 1 IBM: 2017 Global CODB Report Final (
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Lenovo
Published By: Akamai Technologies     Published Date: Dec 18, 2019
"Phishing is a well-known attack vector in the financial and security industry space. The data shows that, in addition to unique phishing attempts, adversaries also leveraged credential stuffing attacks to the tune of 3.5 billion attempts during an 18-month period, putting the personal data and banking information of financial services customers at risk. Despite massive amounts of effort poured into awareness campaigns, phishing still remains a top threat to financial services organizations including: • 50% of all the unique organizations impersonated by tracked phishing domains were from the financial services sector. • 6% of global malicious login attempts targeted the financial • Financial services industry accounted for 14% of all unique targets between 2017 to April, 2019 Read the 2019 State of the Internet / Security Financial Services Attack Economy Report to learn about lucrative phishing variants, and how criminals stage decoy attacks to distract from their real targets"
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Akamai Technologies
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Akamai Technologies     Published Date: May 05, 2017
Web applications are valuable tools for businesses of all sizes. These applications enable businesses to communicate with customers, prospects, employees, partners, and other information technology (IT) systems. By definition, web applications must be open, interactive, and accessible at all times.. This report, authored by Frost & Sullivan analysts, takes a comprehensive look at the current Web Application Firewall (WAF) vendor landscape and analyzes the current web application threat landscape and how vendors will scale to face it.
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web applications, waf, ips
    
Akamai Technologies
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Avaya     Published Date: Jun 15, 2016
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
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networking, crm, software
    
Avaya
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: SAS     Published Date: Jan 17, 2018
The Industrial Internet of Things (IIoT) is flooding today’s industrial sector with data. Information is streaming in from many sources — equipment on production lines, sensors at customer facilities, sales data, and much more. Harvesting insights means filtering out the noise to arrive at actionable intelligence. This report shows how to craft a strategy to gain a competitive edge. It explains how to evaluate IIoT solutions, including what to look for in end-to-end analytics solutions. Finally, it shows how SAS has combined its analytics expertise with Intel’s leadership in IIoT information architecture to create solutions that turn raw data into valuable insights.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
The Connected Customer is an individual who is intimately connected to the data, outcomes, decisions, and staff associated with any relationship to an organization. This intensely personal connection is not just a matter of the most recent transaction, but represents a combination of connected data, connected analytics, and collaborative decisions associated with improving the customer’s relationship with the organization over time. In this report, Blue Hill explores the key traits associated with supporting the Connected Customer through the Internet of Things, and provides guidance on why the Internet of Things will be essential across the general business landscape.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. It identifies three categories of organizations – leaders, explorers and laggards – and measures the progress they have made with the data-driven customer experience based on three key pillars: organization (people), openness (data) and orchestration (processes). Read the results, find out where you stand and glean some new ideas from your peers about how to elevate the customer experience.
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SAS
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