contact

Results 226 - 250 of 542Sort Results By: Published Date | Title | Company Name
Published By: LogMeIn     Published Date: Jun 23, 2015
This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.
Tags : 
improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology
    
LogMeIn
Published By: CDW     Published Date: Jul 30, 2013
New features are remaking and improving agent-customer interactions.
Tags : 
cdw, contact center, customer service, customer organization, unified communications, software development
    
CDW
Published By: Salesforce.com     Published Date: Jul 25, 2013
Download the 2013 Gartner Magic Quadrant Report and find out what Gartner analysts have to say about Salesforce.
Tags : 
sales force automation, account management, contact management, opportunity management, sales, solution, technology, it management, knowledge management, enterprise applications, business technology
    
Salesforce.com
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
Tags : 
    
ServiceNow
Published By: Movable Ink     Published Date: Apr 01, 2016
You don’t get a second chance at a first impression. Your email welcome series is one one of the best opportunities you have to build a lasting relationship with a customer. But the stakes are high — you can gain or lose a customer in that initial contact. But with proper planning and data, a well-crafted welcome series can help build a love story between you and your subscribers. This eBook will guide you through the steps to build a welcome series that will turn your subscribers into loyal customers, while collecting valuable data along the way that will drive action throughout the customer relationship.
Tags : 
email marketing, email welcome series, email personalisation, email design
    
Movable Ink
Published By: Genesys     Published Date: Apr 07, 2017
Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences. Read this eBook to learn how to: - Modernize your contact center infrastructure, increase workforce efficiency and deliver personalized customer experiences - Orchestrate omnichannel customer journeys with a single platform for all digital channels and voice - Evaluate the top five capabilities of a Customer Experience Platform
Tags : 
genesys, contact center engagement, customer engagement, omnichannel experience, customer experience
    
Genesys
Published By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
Tags : 
genesys, contact center infrastructure, cci, omnichannel success, cci vendors
    
Genesys
Published By: Genesys     Published Date: Apr 07, 2017
Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: - 9 critical capabilities for evaluating contact center infrastructure - 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center - Which vendor scores the highest in 3 use cases across 9 capabilities
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
Get Gartner’s Complete Analysis of Each Contact Center Vendor
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
Move to the Cloud with Confidence
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
Contact Center Interaction Management for Midsize AND Large Contact Centers
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
The Cloud Enables Increased Responsiveness
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
Migrate Your Contact Center to the Cloud with Confidence
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 19, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
Tags : 
    
Rosetta Stone
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
This complimentary report will display the biggest benefits of moving to 8x8 Virtual Contact Center including: -Moving and expanding faster while minimizing upfront costs -Simplifying contact center performance management with powerful tools -Improving processes and operations with prebuilt CRM integrations Download Now!
Tags : 
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
Tags : 
contact center, global economy, customer support, cloud offerings, 8x8
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
Tags : 
8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
Tags : 
contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
Tags : 
customer, service, automation, voice, response
    
Infosys
Published By: iShares by BlackRock     Published Date: Apr 19, 2018
We update our three 2018 investment themes against a backdrop of synchronized global growth, rising inflation and interest rates, higher equity market volatility and more economic uncertainty. By submitting this form you agree to share your contact information with BlackRock and to follow-up communication. Investing involves risk, including possible loss of principal. Prepared by BlackRock Investments, LLC. iSHARES and BLACKROCK are registered trademarks of BlackRock, Inc., or its subsidiaries. All other marks are the property of their respective owners. BlackRock, Inc. is not affiliated with The Economist. 483635
Tags : 
ishares, institutional investors, global growth, trade wars
    
iShares by BlackRock
Published By: iShares by BlackRock     Published Date: Apr 19, 2018
In this paper, we examine the evolution of the bond market through three interconnected lenses: the liquidity environment, market structure and product preferences. By submitting this form you agree to share your contact information with BlackRock and to follow-up communication. Investing involves risk, including possible loss of principal. Prepared by BlackRock Investments, LLC. iSHARES and BLACKROCK are registered trademarks of BlackRock, Inc., or its subsidiaries. All other marks are the property of their respective owners. BlackRock, Inc. is not affiliated with The Economist. 483635
Tags : 
ishares, bonds, bond market, liquids, risk management
    
iShares by BlackRock
Published By: FICO EMEA     Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial. Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content. o Prevent account churn o Optimise service utilisation o Segment accounts o Tailor the contact method to the account
Tags : 
telecommunications, advanced analytics, telco, customer retention
    
FICO EMEA
Published By: Zoovu Limited     Published Date: Apr 12, 2019
Customer Engagement is a huge area of interest today, and a subject that countless marketers are talking about. One thing above all is clear: the Engagement Economy provides incredible opportunity for brands. Those organizations that are willing to provide value and put the customer first will rise above the rest. To conclude, we highlight some of the key areas you should focus on: Create an effortless experience —understand customers, and use this knowledge to deliver the right level of personalized service every time. Make it easy to engage —offer a range of ways for customers to contact your organization to provide flexibility and meet the demands of a diverse customer base. Go the extra mile —creating memorable experiences can pay off and be rewarded by brand champions telling friends and family, engaging on social media and writing positive reviews.
Tags : 
customer engagement, digital engagement, guided selling, e-commerce, engagement economy, digital commerce, digital marketing, conversion, sales, growth, brands, customer experience, customer journey, conversion, engagement, machine learning, personalization, recommendation, conversational marketing, retail.
    
Zoovu Limited
Start   Previous    3 4 5 6 7 8 9 10 11 12 13 14 15 16 17    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.