consulting

Results 201 - 225 of 494Sort Results By: Published Date | Title | Company Name
Published By: Hitachi Consulting EMEA     Published Date: Jun 18, 2015
This whitepaper explores why it is important for companies to adopt a new way of thinking about how technology can create an extension or re-invention of the organisation’s strategy, mission, processes and behaviors.
Tags : 
digitisation, techess models, it architecture, customer engagement, putting digital at the heart, digital technology, democratisation of digital technology, create your digital enterprise
    
Hitachi Consulting EMEA
Published By: ServiceNow     Published Date: Apr 12, 2017
Read The Total Economic Impact™ of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to understand the benefits, costs, and risks associated with the following ServiceNow solutions: IT Service Management, IT Operations Management, and Performance Analytics. The study, commissioned by ServiceNow, covers key findings in these three categories: Modernizing IT Service Management Eliminating Service Outages Optimizing Performance with Real?time Analytics Forrester interviewed seven current ServiceNow customers with years of experience using the solutions identified above. The purpose of the study is to provide potential customers with a framework to evaluate the real world customer experience and economic impact of the Now platform on their organizations.
Tags : 
operations management, performance analytics, it management, it automation, it ticketing, help desk, service desk, itsm
    
ServiceNow
Published By: Oracle     Published Date: Jun 01, 2016
** White Paper Published By: Forrester Consulting ** This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn: - Top considerations when choosing an eCommerce SaaS platform - The factors most critical to a successful SaaS implementation - Benchmarks on eCommerce processes - Which practices distinguish high performers from all others"
Tags : 
    
Oracle
Published By: BAE Systems     Published Date: Jan 06, 2016
For most financial institutions, it’s no longer a question of ‘if’ but ‘when’ they’ll be attacked.. If you’re like most financial institutions, you have controls that identify breaches, but need proper procedures that’ll enable you to recover from such an event. In this presentation at the CUNA Technology Council Conference, Tom Neclerio, BAE Systems’ VP of Cyber Consulting Services, discusses the current threats across the financial marketplace and explores strategies for implementing a successful incident response program as outlined in the FFIEC’s cyber resilience guidance.
Tags : 
bae systems, applied intelligence, cyber security, cyber resilience, incident response, financial institution, data breach, cyber attack
    
BAE Systems
Published By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
Tags : 
digital, experience, security, executives, customer
    
Akamai Technologies
Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : 
forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: IBM     Published Date: Jan 19, 2017
Forrester Consulting study that explores the hypothesis that modern businesses require enterprise content management (ECM) platforms that can offer faster deployment capabilities and operational flexibility in order to meet their shifting business objectives.
Tags : 
ibm, analytics, forrester, ecm, ecm platforms, enterprise content management, enterprise applications, business technology
    
IBM
Published By: Bright Horizons     Published Date: Dec 14, 2016
New research has found that being a Dream Company – one that shows it cares about employees, provides them with learning and growth opportunities, and promotes work/life balance – drives retention, engagement, and talent attraction.
Tags : 
employee well-being, workforce productivity, retention, engagement, recruitment, child care, back-up child care, child care centers
    
Bright Horizons
Published By: Bright Horizons     Published Date: Dec 14, 2016
What’s the key to retaining, attracting, and engaging great employees? Research shows that for employers, there’s considerable strategic power in offering people a position in a Dream Company.
Tags : 
employee well-being, workforce productivity, retention, engagement, recruitment, child care, back-up child care, child care centers
    
Bright Horizons
Published By: Datastax     Published Date: May 15, 2017
The customer is no longer king – she’s ruler, dictator, and autocrat. What’s clear is that the old paradigm of “customer service” is out and the new paradigm of customer experience is in. But companies are being too slow to capitalize on technology to improve customer experience. Read this new commissioned thought leadership paper conducted by Forrester Consulting on behalf of DataStax to learn why real-time data should be driving your customer experience decisions, why customer obsession is an imperative for success, why most companies are still missing the mark with CX, and six key recommendations to get your CX engine running.
Tags : 
datastax, customer experience, digital, buying initiatives
    
Datastax
Published By: FinancialForce     Published Date: Aug 20, 2019
2018 Professional Services Maturity™ Benchmark 2017 was a very good year for the professional services industry—and no one knows it better than SPI. A leading global research, consulting, and training organization dedicated to the professional services industry, Service Performance Insight (SPI) just published its 11th annual Professional Service Maturity™ benchmark report, presenting research for executives to analyze and compare their own business performance against industry standards. Download this report to discover:
Tags : 
    
FinancialForce
Published By: Red Hat     Published Date: Jan 02, 2018
When Aviva plc, a multinational insurance provider group, acquired Friends Provident International (FPI), it needed to replace FPI’s costly proprietary imaging and bond management workflow system. With help from Red Hat Consulting, Aviva Asia Pte. Ltd. created and launched a new application based on Red Hat JBoss Middleware within a tight six-month time frame. With this new solution, Aviva has reduced costs by replacing proprietary licensing fees with Red Hat’s flexible, cost-effective subscription pricing model. In addition, hosting the new application locally on-premise has improved response times for end users, helping Aviva bring new services to market faster.
Tags : 
    
Red Hat
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
Tags : 
digital experience, ibm digital, digital experience software
    
Group M_IBM Q1'18
Published By: Group M_IBM Q2'19     Published Date: Apr 08, 2019
IBM provides a security incident response (IR) solution called Resilient that helps its customers address security incidents quickly in an automated and orchestrated manner. IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Resilient. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Resilient platform on their organizations.
Tags : 
    
Group M_IBM Q2'19
Published By: iAdvize     Published Date: Jul 25, 2019
iAdvize commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential ROI enterprises may realize by deploying a conversational CX throughout their customer journey. Read this study to learn how to evaluate the potential financial impact of a conversational CX on your organization through the quality and scalability of the conversations you can achieve.
Tags : 
    
iAdvize
Published By: iAdvize     Published Date: Jul 29, 2019
Check out the video to learn about the commissioned study on the total economic impact of conversational CX in retail, conducted by Forrester Consulting on behalf of iAdvize
Tags : 
    
iAdvize
Published By: Mimecast     Published Date: Jun 22, 2015
Mimecast commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying its Unified Email Management solution.
Tags : 
unified email management, uem, mimecast, microsoft office 365, email providers, email security, archiving, continuity
    
Mimecast
Published By: VMware Dell     Published Date: Jan 31, 2008
A virtualized data center is a more nimble, responsive, and efficient data center. This report discusses the trend towards x86 virtualization and customer benefits, and examines how (in defiance of conventional wisdom) SMB customers have been embracing – and benefiting from – x86 virtualization at about the same rate as larger enterprises.
Tags : 
gabriel, gabriel consulting, vmware, virtual, virtual server, server, server software, small business
    
VMware Dell
Published By: SAS     Published Date: Nov 10, 2014
Learn how marketing operations management can propel your customer intelligence solutions and see how Forrester Consulting has deduced that this can also help your organization save money, while increasing benefits.
Tags : 
sas, economic impact, customer intelligence, marketing operations management, tei framework, tei methodology
    
SAS
Published By: Red Hat     Published Date: Dec 27, 2012
Gabriel Consulting Group’s recent annual x86 Data Center Surveys have shown that the average x86 enterprise customer is using three different hypervisors to virtualize their workloads.
Tags : 
data center, hypervisors, virtualize, red hat, it management, business technology
    
Red Hat
Published By: WatchGuard     Published Date: Oct 17, 2012
Learn how STF Consulting used Watchguard to help them develop an easy to implement solution and helped them create multilayered network protection.
Tags : 
watchguard, utm, unified threat management, it infrastructure, it security, data management, security, business technology
    
WatchGuard
Published By: Glasshouse Technologies     Published Date: Oct 31, 2012
Implementing a multi-tiered cloud strategy offers flexibility for protection required for workloads and cost-savings of inexpensive cloud services. Learn how to execute a unified, infrastructure to enable organizations to make the best of cloud.
Tags : 
glasshouse, cloud computing, data center, disaster recovery, infrastructure operations, it consulting, business technology
    
Glasshouse Technologies
Published By: LeadMD     Published Date: Mar 04, 2013
This guide outlines the five most important marketing metrics every B2B marketer should focus on, to achieve maximum ROI from Marketing Automation software, in addition to optimizing their lead management process
Tags : 
marketing metrics, roi, marketing automation, consulting, crm, demand generation, lead management, b2b marketing
    
LeadMD
Published By: Adobe     Published Date: Nov 02, 2018
Every day, demanding customers, unforeseen competition, and disruptive new technologies hammer home that we have entered the age of the customer, where established business operations no longer work. Yet, most marketing functions still rely on decades-old methods that undermine their ability to create post-digital brand experiences and help their firms become customer-focused. Smart CMOs recognize that it is time to pivot their marketing function around the customer, rather than transactions, sales, their brand, or day-to-day operations. In March 2018, Adobe commissioned Forrester Consulting to evaluate the link between email innovation and customer obsession. To explore this topic, Forrester conducted an online survey with 256 US consumers who use personal email and 260 marketing technology and strategy decision makers at US companies with 500 or more employees. We found that email marketing can provide a way to launch customer-obsessed marketing at organizations. In fact, companies t
Tags : 
    
Adobe
Published By: Epicor     Published Date: Apr 04, 2017
Growth is definitely on the agenda for manufacturers, along with avoiding the pitfalls of rapid growth. This was clear in a global survey recently undertaken on behalf of Epicor Software Corporation (Epicor) by MORAR Consulting. Our research identified key factors that growing manufacturers cited as essential to their success, along with risks that manufacturers believe could threaten growth for unprepared businesses. The Epicor “Profitable Growth in Action” eZine features seven manufacturers and the factors they consider critical to their success. Get the eZine to learn how you can help boost your company’s potential for profitable growth.
Tags : 
erp software, enterprise resource planning software, manufacturing, manufacturing technology, manufacturing software
    
Epicor
Start   Previous    2 3 4 5 6 7 8 9 10 11 12 13 14 15 16    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.