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Published By: Dell APAC - EMC     Published Date: Mar 04, 2020
Emerging technologies are transforming many of the fundamentals of commerce and production, dismantling barriers to economic participation and ushering in new ways of doing business and creating value. This report by the Institute of the Future, in partnership with Dell Technologies and Intel, explores the three shifts of a friction-free economy by 2030 where individuals, organizations, and governments can collaborate more seamlessly. This next decade will see machines evolve into consumers using a mix of sensors, software updates and artificial intelligence to assess and remedy the needs of the people they serve autonomously. Industry will harness technology to anticipate and meet targeted customer demands rapidly and emerging technologies will unlock new sources of revenue and inclusion. As with any opportunity, organizations and civic leaders will need to overcome a range of business and societal challenges to shift towards the economy of 2030.
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Dell APAC - EMC
Published By: Dell APAC - EMC     Published Date: Feb 26, 2020
Emerging technologies are transforming many of the fundamentals of commerce and production, dismantling barriers to economic participation and ushering in new ways of doing business and creating value. This report by the Institute of the Future, in partnership with Dell Technologies and Intel, explores the three shifts of a friction-free economy by 2030 where individuals, organisations, and governments can collaborate more seamlessly. This next decade will see machines evolve into consumers using a mix of sensors, software updates and artificial intelligence to assess and remedy the needs of the people they serve autonomously. Industry will harness technology to anticipate and meet targeted customer demands rapidly and emerging technologies will unlock new sources of revenue and inclusion. As with any opportunity, organisations and civic leaders will need to overcome a range of business and societal challenges to shift towards the economy of 2030.
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Dell APAC - EMC
Published By: AppDirect     Published Date: Mar 23, 2020
Cloud-based technology has empowered millions of companies around the world, but today many providers have come to believe small and medium-sized businesses (SMBs) can find what they need and get up and running all on their own. We’re here to tell you the truth—it’s a myth. When it comes to business SaaS, SMBs can’t do it alone. Self-service doesn’t work. At least not at first, and definitely not until a SaaS provider has taken all of the necessary steps to create a seamless end-to-end customer experience that provides ongoing value. Fill out the form to download the eBook.
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AppDirect
Published By: AppDirect     Published Date: Mar 23, 2020
Are you spending too much on your digital commerce go-to-market initiatives? Companies rarely want to share what they spend, and concrete numbers can be hard to come by. This quick guide can help you see how you stack up against the average company. It includes the cost and time to market for selling: Core products Third-party products Through the channel And on devices Fill out the form to download the quick guide.
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AppDirect
Published By: TIBCO Software     Published Date: Mar 17, 2020
AI has the potential to transform the Travel industry. But one size does not fit all. What problems can it solve for your company? With insights from Airbnb, Air Canada, and TIBCO Software, this whitepaper discusses how you can create an AI and advanced analytics strategy that meets the specific needs of your business. For this whitepaper, we partnered with online travel intelligence provider EyeforTravel to present: Statistics on AI adoption, growth rates, and revenue trends Key information for revenue managers, analytics experts, ecommerce executives, and tech aficionados The all-important link between AI and profitability for world leading travel brands Get insight into: Deep learning techniques and neural network models that drive real-time, optimized results for your customer How AI can empower your teams to make better predictive decisions and dramatically boost productivity The data engine needed for machine learning to deliver a rich picture of the traveller to drive loyalt
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TIBCO Software
Published By: Riskified     Published Date: Mar 05, 2020
To maximize success and provide the ultimate customer experience, airlines need to position themselves in line with the latest digital travel trends. From embracing mCommerce and leveraging data, to expanding to new markets - this report highlights how airlines can gain control of their customer base and encourage traveler loyalty to grow long-term sales.
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
If you’re selling bookings online, ATO (account takeover) attacks have to be on your radar. Losses from ATO have been more than doubling YoY - and are projected to top $20 billion in 2019. In this new guide, we will explain why airlines and OTAs are uniquely vulnerable to these attacks, and provide valuable insights for defending eCommerce revenue, brand reputation, and customers’ personal information.
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
To maximize success, eCommerce merchants need to be familiar with the unique shopping behavior and fraud trends of the holiday season. We’ve identified six key ‘sub-seasons’ and insights pertaining to geographies, channels and shipping methods - to give actionable tips to ensure a safe and profitable season. This report explores how merchants can stay competitive and boost revenue, while meeting the sophisticated expectations of holiday shoppers.
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
While it's never been easier to be a consumer, it's never been harder to be a merchant. To help decode the complex eCommerce landscape, we asked 5,000 shoppers to tell us their purchasing habits — how they shop, what makes them loyal, how they view fraud, and what keeps them from completing a purchase. What you will get from this report: • Learn how consumers are really shopping • Understand why even motivated shoppers abandon their carts • Gain insights on how to optimize the purchase journey, boost approval rates, and cultivate trust
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
This report highlights the trends retailers need to keep up with in order to remain relevant in the fiercely competitive world of online fashion. Industry executives and digital professionals alike will gain insights on providing an exceptional customer experience across channels and borders to secure long-term revenue growth. What you will get from this report: • Find out how to make the most of omnichannel to drive digital and physical sales • See why social media and technology are critical to boosting conversion rates • Learn how the emergence of market places is reshaping the business landscape
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
Cross-border eCommerce sales are set to reach $627 billion by 2022, with the highest growth rate projected in regions outside of North America and Western Europe. Yet US merchants are not capitalizing on the growth of these global markets. In This Report: • Learn where the opportunity lies in global eCommerce • Gain valuable tips for effective cross-border expansion • Get insight into shopping and fraud trends in different geographies
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
With consumers increasingly turning online to buy electronics, retailers stand to make significant gains in terms of eCommerce revenue. Unfortunately, growing online sales also raise the stakes on eCommerce fraud prevention. This report sheds light on consumer electronics online fraud patterns in, offering retailers best practices to better manage risk. What you will get from this report: • Grow Cross-Border Sales Revenue: Start taking advantage of global buying power by learning how to recognize safe international orders. • Maximize ROI During The Holidays: Discover what the true rate of CNP fraud is during the biggest online shopping days of the year. • Boost Sales & Reduce False Declines: Get actionable tips for identifying positive indicators to drive revenue and avoid false declines.
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
Choosing the right eCommerce fraud prevention solution for your business can be challenging. With a wide variety of tools and systems available, it can be difficult to find a solution that best meets your needs. This buyer’s kit guides you through every step of assessing a fraud solution. In this resource kit: • Assess fraud operations and learn how to benchmark current performance to identify areas for improvement. • Familiarize yourself with key fraud management metrics and learn how to properly interpret and use them. • Use our list of key questions to identify the best third party fraud prevention solution provider for your business.
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
Most merchants aren’t aware that 1 in every 10 eCommerce dollars is declined during payment authorization. Yet up to 70% of these orders are placed by legitimate customers who can afford to make the purchase. This guide will help you understand this mostly invisible problem, and to recover lost revenue. Inside this guide: • What are payment declines (and why should merchants care)? • The verticals most affected by payment declines • How can merchants recoup revenue lost to payment declines?
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
Most online retailers spend vast resources protecting their business against chargebacks. But in reality, they’re losing a lot more money to false declines than to actual CNP fraud. In this guide: • Understand the scope of false declines: Why eCommerce businesses should care about false declines, the silent revenue “killer” • Stop rejecting legitimate customers: When to accept transactions despite “risky” indicators & data mismatches • Track and improve your performance: How to tag orders ensuring better performance and decision accuracy going forward.
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
In 2017 account takeover (ATO) fraud led to $5.1 billion in losses - a staggering 122% increase over the $2.3 billion lost in 2016. In this new guide we will provide valuable insights and offer best practices for defending your eCommerce revenue, brand reputation, and customers’ personal information. In this Guide: • The scope of the account takeover (ATO) problem and the damage these attacks inflict beyond just stolen goods • How to detect and stop login attempts from bad actors before customer PII is compromised • Best practices for verifying customer identities without causing unnecessary friction
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Riskified
Published By: Riskified     Published Date: Mar 05, 2020
We created this guide to help merchants see through fraudsters' tricks & protect their business from chargebacks, without compromising the shopping experience. In this Guide: • Understand the chargeback dispute process • Learn about the ramifications of too many chargebacks • Discover the types of evidence that can help beat chargeback abuse
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Riskified
Published By: Samasource     Published Date: Feb 26, 2020
We all know false positives in machine learning can be costly. And while we also know that high quality data is imperative to the success of your algorithm, in some cases, data quality is even more critical than others. For example, a false positive in an autonomous vehicle or biomedical algorithm could mean life or death, however, in the case of an e-commerce chatbot, it may just result in poor customer service. Since the weight and severity of a false positive differs across verticals, it’s important to define the level of data quality and domain expertise needed to train your algorithm, as a part of your training data strategy.
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Samasource
Published By: Yotpo     Published Date: Feb 04, 2020
With the growth of eCommerce, the buyer journey has become more complex and less predictable. Businesses that are not able to meet their shoppers where they are and interact with them on their terms are quickly losing ground to a new set of fast-growing brands. These direct-to-consumer brands have cracked the code on growth by building an authentic, agile, and scalable alternative to old school retail. Seeing the fate of big box retailers as a warning sign, they created businesses that are not meant to compete on price, functionality, or fulfilment alone. Instead, they focus on the game-changing experiences they can provide by developing a genuine, direct connection with their customers.
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Yotpo
Published By: Yotpo     Published Date: Feb 04, 2020
Learn how to retain your customers with the top customer retention strategies from eCommerce industry experts.
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Yotpo
Published By: MuleSoft     Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge. Read this whitepaper to learn: A 4-step strategy for retailers to build a retail digital platform strategy with APIs. The role APIs can play in optimizing consumer journey personalization and creating new revenue channels. How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
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MuleSoft
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales
    
Velaro
Published By: Adobe     Published Date: Jan 27, 2020
B2B organizations increasingly use digital commerce solutions to address their unique business goals and needs. They prioritize solutions that are comprehensive, support multiple business models, integrate with their existing business systems, and allow for agile customization.
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Adobe
Published By: Adobe     Published Date: Jan 27, 2020
There is no more business as usual. The world’s biggest taxi company owns exactly zero taxis. The largest hotelier owns zero rooms in zero hotels. The hottest name in designer fashion sells no clothing. Some of today’s fastest growing companies are taking on mature markets by simply changing the way people shop. Uber, Airbnb, Rent the Runway, Birchbox, and the Dollar Shave Club all have one thing in common. They don’t sell products—they sell experiences
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Adobe
Published By: Adobe     Published Date: Jan 27, 2020
An analysis of the top eCommerce platform providers serving Top 1000 retailers, with exclusive survey data, case studies and other key findings about today's eCommerce platform landscape.
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Adobe
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