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Here are Your Customersí True Digital Desires

White Paper Published By: Oracle
Oracle
Published:  May 11, 2020
Type:  White Paper
Length:  7 pages

Your utility customers donít expect the world of you. They really donít. They donít log-in to their utility accounts expecting you to have Uberís tracking capabilities. We connected a little research on the subject: looking at over 3000 customer feedback sessions, conducting over 6000 surveys and behavioral experiments, pouring over nearly 100 utility websites and spending over 250 hours with utility customer service providers.

What did we learn? Your customers desire simplicity, timely details and ease of use.

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