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2020 UCaaS and CCaaS Market Trends Report

White Paper Published By: Masergy
Masergy
Published:  Apr 07, 2020
Type:  White Paper
Length:  2 pages

Unified communications (UC) and the contact center are often the first workloads companies move to the cloud. Adopting unified ommunications as a service (UCaaS) or contact center as a service (CCaaS) in the cloud has many benefitsóbut ensuring adequate security and acceptable network performance can prove challenging, according to a recent survey by IDG.

In this executive brief, we explore how companies are overcoming these issues, specifically looking at how IT decision-makers are opting for managed services and bundled solutions that meet a wider array of business needs.



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