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Air France-KLM Achieves 20% Boost in Customer Satisfaction with API-led Approach

White Paper Published By: TIBCO Software
TIBCO Software
Published:  Mar 05, 2020
Type:  White Paper
Length:  2 pages

Maintaining customer loyalty in the travel industry is no easy feat. There are so many factors and variables on the customer journey, many of which are out of an airline’s control. Air France-KLM found way to address those variables, through an API-first approach, making every step of the journey less stressful.

Download this case study to learn how the airline achieved 81% faster go-to-market for mobile app features, which also improved the customer experience, evidenced by a 20% boost in their NPS score.



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