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HFS Top 10 ServiceNow Services 2019 - Excerpt for Infosys

White Paper Published By: Infosys
Published:  Jan 09, 2020
Type:  White Paper
Length:  20 pages

The ServiceNow services market continues to grow significantly—fuelled by an insatiable enterprise demand for the platform. The provider community continues to balance challenges with meeting this increased demand as the talent crunch shows no sign of abating. Talent isn’t the only challenge faced by providers; ServiceNow continues to push an aggressive innovation agenda that forces providers to redefine how they deliver value to clients—in some cases forcing them to bring in expertise outside of traditional services areas.

ServiceNow’s roadmap has attracted more clients with varied use cases, with a particularly bullish expansion into governance, risk, and compliance (GRC), playing into the hands of big consultancies and innovative providers. This brings with it significant challenges. Clients are looking more closely at the credentials and partnerships providers have with ServiceNow to ensure they have the knowledge and influence to guide engagements through the frequent releases. As a result, we’re also hearing more about reimplementation work as enterprise leaders look to rebuild instances for greater flexibility and longevity. The big question for most enterprises is about how they can build more value through customisation without sacrificing the overall longevity of the platform.

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