> FICO EMEA > 2020 Executive Survey: Digital Disruption, Transformation, and Customer Centricity
 

2020 Executive Survey: Digital Disruption, Transformation, and Customer Centricity

White Paper Published By: FICO EMEA
FICO EMEA
Published:  Jan 06, 2020
Type:  White Paper
Length:  42 pages

  • Source Media conducted an online survey among select subscribers on “Digital Disruption, Digital Transformation, and Customer Centricity”


  • The goal of the global survey was to learn senior financial services executives perceptions of the core Strengths, Weaknesses, Opportunities, and Threats posed by Digital Disruption, Digital Transformation, and Customer-Centricity

  • The double-blind survey generated hundreds of detailed responses from financial services executives (75% in traditional banks, 25% in FinTechs) worldwide

  • The survey was sponsored by FICO, as part of a primary research effort on market requirements and product positioning for its Centralized Decisioning solution; FICO’s conclusions can be found at the end of this report



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