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The Customer Service Retail Report

White Paper Published By: Kustomer
Kustomer
Published:  Nov 04, 2019
Type:  White Paper
Length:  5 pages

78% of consumers would be less likely to shop with a retailer again if they experienced bad customer service. This means that the way retailers interact with consumers in their greatest times of need could be the difference between a lifelong customer and one lost to the competition.

Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. After reading this report you will learn:

-Why retailers can’t afford to skimp on service

-The importance of providing real-time support

-Why personalization is imperative

-How omnichannel support can be a competitive advantage

-The business impact of customer service

 



Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”, “customer support personalization”, “personalized customer experience”, “customer experience personalization”, “retail customer service”, “retail customer support”, “retail customer experience”, “omnichannel support”, “omnichannel customer experience”, “real-time support”, “real-time customer service”, “real-time customer service”