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IT Service Management Goes to School

White Paper Published By: Cherwell Software
Cherwell Software
Published:  Oct 28, 2019
Type:  White Paper
Length:  14 pages

Today’s learning environments would be unrecognizable to past generations. Professors distribute and issue syllabi and assignments online. Students collaborate on group projects using Google Docs, Doodle and other technologies. Password reset requests alone could keep an entire IT team busy. To face this onslaught of technological demands without breaking the budget, campuses need a powerful, flexible and affordable ITSM platform.

Read this eBook to learn how eight different colleges and universities are using Cherwell ITSM to achieve:

  • A higher level of productivity (for example, implementing a self-service portal for password resets that slashed service requests by 65 percent)
  • Faster service delivery (for example, cutting the global computer refresh cycle from three years to seven months)
  • Less configuration time (for example, one school reduced configuration time by 74 percent).

To learn more about how leading campuses have easily and affordably improved their operational efficiency and user experience using Cherwell ITSM, download the eBook.



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