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2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

White Paper Published By: Genesys
Published:  Jul 13, 2018
Type:  White Paper

Compare leading contact center infrastructure vendors.


In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises.


And according to Gartner peer insights, customers agree.


“Great implementation that was on-time and on-budget!” 1

— CTO in the finance industry


“Solid platform with a lot of features at a reasonable cost.” 1

— IT Manager of Software Engineering in the Services Industry


Get the report now to learn:


  • How contact center vendors compare and which quadrant they are aligned to
  • Analyst views on the strengths and cautions of all participating vendors
  • How to evaluate key criteria to guide your decision-making process


1 Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.


* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


** This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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