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Using Disruption To Drive Transformation In A Digital World

White Paper Published By: Sprinklr
Published:  Sep 28, 2017
Type:  White Paper
Length:  26 pages

At the Sprinklr Digital Transformation Summit in Nashville, Cisco Chairman John Chambers issued a stark warning during his keynote address.

“75 percent of the companies in this room will be digital in just four years, that’s the good news,” Chambers said to the audience. “The bad news? It’s only going to work for a third of you, because you won’t reinvent yourself.”

The prediction reflected the core of Chambers’ address, which served as an appeal for attendees to adapt, innovate, and disrupt – or perish (or, more specifically, get “Uber’ed”).

To drive this change, said Chambers, companies must commit to providing top notch experiences for customers who are more connected – and as a result, more empowered – than ever.

Download John’s full keynote and learn more about how to create the change necessary for your company’s survival today.

Tags : 
customer experience, customer retention, customer service, digital marketing, digital marketing strategy, technology trends, voice of the customer, social customer service