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How To Enhance Online Customer Experiences & Increase Sales With Proactive Chat

White Paper Published By: Velaro
Velaro
Published:  May 06, 2014
Type:  White Paper
Length:  22 pages

Higher expecations of online customers are changing the nature of how products are sold, delivered, and supported via the Internet.

This paper explores how proactive chat and live chat integration with CRM systesm are enabling organizations to succeed in decreasing shopping cart abandonment and using predictive behaviors to intercept buyers at critical points in the online sales process.



Tags : 
live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales